Used 2003 Mercedes-Benz E-Class Consumer Reviews
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Electrical Nightmare
We bought this certified pre-owned E500 2 months ago, and it has been in the shop 4 times for electrical error messages (SRS and SOS Disabled, electrical consumers switched off message, and more). Today my car caught on fire with me and my 2 children buckled in carseats in the backseat. The entire inside of the car filled with thick white smoke and smelled of burning. The electrical system fried, caught fire,and didn't allow me to open any doors to get my kids out. I ripped them out of their seats, fire trucks put out the fire, we are safe, but a total loss. After the key was taken out the clock and speedometer were spinning, radio blaring, windshield wipers squirting, everything...scary!!
Great car but not cheap to own
Bought her new in Oct 02. Still drives great, interior holding up well. Handling is a little mushy for my taste. Trans occasionally hunts for right gear but otherwise smooth. BEWARE-repairs are pricey. Just fixing a rattling heat shield was $250. I use an independent, Benz-only shop and it's still expensive to maintain. Had to replace heater valve last winter - $500. All in all, love the E class (evidenced by my decision to buy a new 2011 E350) but she definitely ain't cheap to own and operate. I'd be very careful if buying a used one.
Unreliable
I am waiting for a tow truck to pick up my E500 again as I write thie review. This is an awesome driving car, with great looks and lots of power, but man have I been in the shop way too much. This time the air suspension went out (again) and the extended warranty plan doesn't cover this as it's considered a shock, so there goes $1000. Previous problems included the radiator split, causing the transmission cooling lines that run through it to get coolant mixed in with my transmission fluid, which means the tranny was replaced.
Always Will
Bought my 2003 E320 with 35,000 in August 2007. Also bought an extended warranty through Mercury Insurance out of Oklahoma City for up to 5 additional years or 100,000 miles for $3,000. The warranty paid off. Parkplace Motorcars in Dallas maitained it and I never had to spend any money on it for 5 years other than normal wear and tear. Its been a great car and now has 101,000 miles. Ready to put new Michelin tires now. I intend to keep it unless someone who appreciate a well maintained/documents car and offers me what I can't refuse. My wife drives it like her own baby.
Worst time for Mercedes?
I regret to say that this was the worst Mercedes I have ever owned. It seemed that something went wrong with it every other week. The digital read-outs on main display failed causing to lose the ability to use particular options, HVAC system completely failed and needed total replacement, window regulator failures, side mirror motor failures, seat heater failures, seat adjustment motor failure, trunk release failure, fluid leaks, engine mounts needed replacement (@ 60K miles!), and many more malfunctions. Despite this being Mercedes, nobody should be experiencing this many problems with a car costing this much. It is by far the worst car I have ever owned.