Used 2020 INFINITI QX80 Consumer Reviews
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My 5th INFINITI
This is my fifth INFINITI product, I had have many of their smaller cars and suvs in the past and was very happy. I decided to get something bigger for family use to travel comfortably. The ride quality and interior are excellent, safety systems work great! Reliability keeps me coming back to the brand as all of my INFINITI products have been flawless! This is a very comfortable long distance cruiser, the rear seat entertainment is easy to use and the heated/cooled seats work quick. Leather quality is good and is resistant to discoloring (I have the wheat colored quilted leather). Overall the only knock is the technology is badly outdated but still does the basics. Gas mileage is predictable for a large naturally aspirated V8, the sound it makes is great and has strong, smooth acceleration! Overall I would buy again as this is an excellent luxury family do everything proper (truck based) suv!
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Best Full Size Luxury SUV......
The QX 80 by far is the best luxury SUV out there. The power, the gas mileage the comfort, safety and off course the ride. It is the absolutely the best value for its money. the gas mileage in the city is 16 and in the highway is 19-20......(Recently took it to Florida from Texas). You know what else is best about this luxury SUV, it takes regular gas and don't have pounce on the premium gas (recommended though for optimum performance). Towing is amazing also and even though it comes with RWD, it has snow and tow mode. Leather and quality are great.
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- LUXE 4dr SUVMSRP: $28,388101 mi away
- LUXE 4dr SUVMSRP: $29,400169 mi away
- LUXE 4dr SUVMSRP: $36,990180 mi away
Still got it
I have had the 2011 original model, and recently upgraded to 2020 facelifted model. This is not a high tech car like the audi q7, but it's spacious, comfortable and reliable and that's all I need.
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It's true, best for the money
I've owned a 2015 qx80,a 2016 qx80 and just took delivery of a 2018. This is by far this sharpest looking , best value luxury suv. Drive one and you will be impressed by the interior, every surface is soft to the touch with nicely stitched leather. It is rated as the quietest suv on the market and drives and rides like a dream even with the 22"wheels. Just before this purchase I shopped the competitors and yes the Benz is small and overpriced, GMs, Yukon and Escalade are just not as soft and comfortable as the qx80 and too much plastic for this price point. Didn't actually look at the Navagator except online, it's also too pricey.Engine and transmission of the qx80 nicely compliment one another and performance power is more than adequate for a 3 ton suv. Got nearly every option except the Deluxe Technology package. Go check one out.
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QX number 2
Its is my seconf QX since the updated body. I had a 2011 QX56 (Vin 1499). In case you didn't know, The first 1500 of these had bad timing chain tensioners and oiling issues. Mine started to rattle at about 83000 miles. Infiniti was VERY good to me and offered me a nice trade as well as a very nice price to move into my 2016 QX80. There isn't much difference over the years with these. Only the seat stitching was different. Both had the Technology and Theatre packages.Don't waste your money on the Theater package. Its difficult to use and I never used the one in my 2016. The headphones are still in the original plastic wrap! Other than the bad engine in the 56, both have been mechanically flawless. Tires every 36000 ,iles, Brakes (which are VERY good BTW) at about 60000 miles. They are huge, quiet and comfortable. Plenty of room for whatever you may need to put inside. They do drink lots of fuel. Mine averaged about 9 mpg in the city but I got as much as 23 mpg on long trips. These are no sports cars. The lean in turns, are heavy and 400hp is just enough. The only thing I didn't like about them is the transmission. The shift points are just all wrong. I assume its programmed to shift where it does to save fuel, But it just feels wrong.Down shifting itself on the highway with the cruise on is crazy! 7th to 3rd going up a hill is a bit much. For the price I'd like to see them do better with the leather coloring. Mine in sand or wheat or whatever they want to call it this year, wore off of the steering wheel fairly early in its life. The gold piping on the seats also comes off pretty quickly though I will say, its not noticeable unless you really look at it and know what you are looking for. While the paint seems to look pretty good, it is fairly soft. Not as soft as Audi, but its soft. Water spots are deep and take some serious detailing to remove on the black paint. I didn't notice it as much on the dark current QX56 though. Depreciation is pretty rough on these. $90k sticker and 3.5 years later its only worth about $32k. Not great in my book. It had been updated significantly since 2016 though. I personally don't like the look of the new ones.
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Faulty sensors
I’ve enjoyed my new QX80 for three years until my sensors started buzzing for no apparent reason. Although, the car is under warranty, Infiniti will not cover the cost to replace three sensors which have paint chipping from usual wear and tear from driving, thus setting off the sensor. $1500 to replace three. Doesn’t it seem that a three year old car sensors on a front bumper should be able to withstand normal abrasion from driving? I’ve never had issues with other manufacturers sensors and I’m appalled this is happening three years in.
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Retired in style
I have owned a QX 4,56 and now 2018 QX80. I love it. I get 18 mph on the road. Visability and safety are great deal of comfort. I do not use the back up mirror. Being retired, I do alot of traveling mainly up and down the east coast and through the mountains of the Carolinas, Virginia, Pa and New England. It has never let me down. I trade every 40,000 miles. My only wish is they have a reduced inventory to choose from and very little info as to when new models are available. Add three more inches to the front seats.
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Luxury
I feel my Infiniti QX80 is a luxury vehicle!!! I’m driving around 3 children all day in it, and I feel safe and secure. This is my second one and I only am on my second one because I traded my other one in for a newer model. I had zero problems with the other one after owning it for 3 years.
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Loving the Infiniti QX80
One month into purchasing the Infiniti I have no problems other than my gas mileage. The tank seems smaller(more frequent fill ups) than my previous MB GL450. The visibility is superior and no complaints for space in the cabin. All of the controls are very user friendly and easy to navigate. I'm definitely looking forward to establishing reliability in the years to come.
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Inferior quality
When starts to pullout of garage in am motor revs up before pulling out !! ! dealer says that is standard for this car !!!!!!! When turning the steering wheel either way you feel it shudder when turning!!!! Dealer says the tire tread is causing that and they don’t warranty tires !!!!!!! Car has 2200miles on it !!!!! And last the rear axle Assy. Started to howl and they say they can’t tell where the noise is coming from and won’t repair any of these issues. No wonder their sales are down 50%
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Increased Luxury over Usability
If you need a large vehicle to just move people or tow something this is a great stylish comfortable vehicle but if you are a weekender who heads to the cabin with all their gear and family it may not be what you need. My previous vehicle was a 2008 QX56 that was one of the best vehicles I've owned, no issues, problems or complaints. Plenty of comfort, storage, versatility and usability so most of what I am doing here is comparing back to that vehicle. What you loose with the QX80 is the larger storage area's in and around the cabin. You loose rear storage cu. ft., you loose the ability to easily remove the 2nd row center council for pet beds or to put long items in through the rear. Why do these vehicle makers think that it's ok to not have completely flat fold down rear seats, your storage in back is now at an angle compared to old QX56. Infiniti also reduced the hideaway storage in the back where you put your trailer hitch when not in use. Do they not understand that you also need to put other things back there like straps and such? They also remove the side storage compartment in the back as well that was nice to hide things in when you stopped someplace and did not want someone to see it, like your wife's purse. Stupid things Infiniti did was things like putting the heated steering wheel button low and down to the left so it's hard to get at and see. Rear entertainment that has two headrest mounted screens only has one HDMI input in the back so the kids can only watch one thing at a time from their phones or other peripherals. Why did they change the volume button to be different then the source button on the steering wheel, you can find the source button without looking but finding the flat volume button is harder; what one do you use more? They put this over sized knob for switching into 4wd down by the shifter but make you have to reach to the control knob for the menu system on the dash; which one do you think you use more here? Removing the trailer hitch cover is overly complicated and needs to be re-engineered. Performance is great, power is substantial, fit and finish is great, shifting is not as smooth as I think it should be but it's ok and is something to get used to. Getting in and out is not as easy as the old QX56, seat adjustments is not as good I think and mirrors are smaller in some ways that make things tougher when backing up trailers.
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Very dissatisfied with this SUV.
I purchased this SUV around Christmas of 2019 used with only 1200 miles on it. They claim the previous owner was a nurse who had to park in a parking garage every day and that is why she sold it. I now wonder if she just disliked it as much as I do. I agree with all the other reviews that the cruise control is concerning. On the slightest incline the RPMs rev and stay up until the incline has passed. This causes the car to jerk and the engine is extremely loud. The backup camera at night is horrible! I can't see anything out of of it. Of course the Infiniti shop says it's normal. The technology in this car is not user friendly. My last car was a Honda Odyssey. To me their front panel was easy to navigate and just made sense. Nothing about this Infiniti's control panel makes sense. I have had the car over a year now and still don't have it all figured out. Then there are the little things that drive me crazy daily. The front cupholders are too big. This is a huge design flaw. Any time I go to accelerate the cups fly forward. I have to hold them as I pull out into traffic. I have asked Infiniti if they sell inserts which they do not. They did say this is a common complaint. I don't understand how the 2nd row cupholders have adjustable cupholders and not the front! The 3rd row seats are on a switch. They are SO SLOW to fold down or bring up. I also don't like that they don't fold flat. Lastly, the 2nd row seats don't move. I didn't notice this when shopping for the car. I wish I would have. The 2nd row is so roomy for your passengers but if you have to put adults in the 3rd row, they have to sit with their knees sideways. To me that's another huge design flaw.
Cruise Control anomalies
We have owned this vehicle for 5 months now due to Covid only driven about 5000 miles. We have noticed that issue with the cruise control as described by others here. You'll be cruising at -say- 70 mph and the engine is just purring along at under 2000RPM. Then there is a slight incline in the road, and the gearbox kicks down two gears, the engine revs up to over 5000RPM! Only when the incline has passed will it return to normal. This is very odd and disconcerting, and the mechanic at the dealer felt the same. However, they were issued a directive by Infiniti stating : "This is normal operating characteristic of the vehicle that has been reported in multiple cases. No further diagnosis should be performed." So that's that, I guess. Otherwise it is a fine truck, if you can live with the size and fuel economy. The only other niggle I have is that the fuel gauge will indicate empty and when you fill up it takes just 20 gallons. Spec sheet says the size of the fuel tank is 26, so it signals empty with 6 gallons left in the tank.
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Excellent vehicle
The drive is superior, all the functions work very well. I have a limited trim and it looks very nice on the road. I will replace wit the same brand later once more technology is available.
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Buy an Armada instead
This suv is very luxurious and really nice inside, but it is based on a 10 year old platform. That being said it feels somewhat cheap and not much different from a Nissan. I only had this car for a weekend as a rental, and don’t get me wrong, it’s very comfortable, but in the long run I would not love it. Even though I had the base model Luxe, I was surprised at some features it lacked. Some include air conditioned seats, heated rear seats, an entertainment system, and a pretty standard audio system. I am being a little nit picky, but a $70,000 suv should have more than it does. My 2007 Acura has better sound, and you could get air conditioned seats on a Tahoe ten years ago. Overall, I like the QX80, but there are some areas it could be improved. You may as well save $30k and get an armada instead.
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Can’t get comfortable on short flat seat
This is a beautiful car, but it should be more comfortable. The front seat is so short, there’s no thigh support. I’m a tall female, and have been fighting knee issues since taking over driving duties of this car. The seat sits high like a bus, and my knee and thighs are always under pressure. Moreover, the break pedal is 2.5” higher and 3” away from the accelerator, so I’m constantly moving my right leg, and twisting the knee and ankle to access the pedals. I’ve built up the floor of the vehicle by placing two towels under the floor mat, which is a modest improvement. Am looking at getting the break pedal adjusted. I’ve owned over a dozen cars, and never once thought about the pedal placement. The lumbar support is so low on my back, it actually causes the spine to curl rather than extend. I use a third towel for lumber, which doesn’t feel very luxurious. Driving this car in town is a chore,not a pleasure. Too bad, it’s a pretty beast with a nice engine. I prefer experiencing Infiniti as the passenger.
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Rough around the edges
We bought one of these new. Nice looking car and nice interior. Great in snow and easy to drive at high speed for the size. However, after owning the car for two years we traded it in. There are some design features in this car that make you scratch your head. Here's a list: 1. Cruise control is absolute garbage. You hit a slight incline and the thing downshifts and redlines immediately. It's a joke. 2. The seats are very slightly pitched forward and very uncomfortable after about an hour. You cannot nestle in to these seats and get comfortable. 3. Why are the third row power seats so slow to move up and down? And there is no stop point to indicate they have been reclined back to a normal sitting position. 4. There is some sort of known issue on these that prevents the battery from fully charging. So in the case of a lot of quick trips, at times the battery won't be charged enough to start the car Our brand new car left my wife stranded on several occasions. 5. The door panels are made out if very thin metal. Ding and nick very easily.
Too small
Not a bad vehicle if you have a family of 4. Anyone that has to sit in the back gets their knees in their face because the seats are too low and there is zero leg room. And the cargo space is literally half the size of a minivan. We have a 2018 ford focus st and the trunk is a lot bigger in that. This is anything but a "full size" suv.
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New 2018 qx80 review
My review is negative because of the car quality not the overall company because I had a great experience with the local dealer here. I'm very disappointed with the QX80 2018: Quality of the backup camera and the 360 degrees cameras, this is by far the worst quality of cameras in the car market! It looks like a camera from 10 years ago. The car also love gas too much, I'm averaging 11 miles in the city and 13.5 in the highway, I had big engine cars all my life and this car is the worst in that department. You would expect when you pay over 75k for a car with normal backup camera, that's my biggest complaint with the car!!! At night you can’t even see anything
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Great car
Better than any other suv
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Q80 horrible seats
Never been in a vehicle with such painful seats before, this luxury suv has hard painful seats. If comfort is a must for you while traveling don't buy this car.
Stalling
Car loses power while driving for a few second and starts again…I’m getting afraid to drive my own car
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very disappointed - reliability is not good.
I owned three Nissan Armadas and liked them. My wife got an Infiniti 60 and was happy. I thought I would step up with a little nicer finish. What a mistake. the 2018 Infiniti QX80 has had several problems. For example, while driving down the road a piece of windshield trim starts flapping on the side of the car. When I talk to Infiniti they responded "it might be under warranty, but I need to drive it 1 1/2 to inspect and possibly order the trim. Then bring it back to fix. The car is less then a year old. They don't allow Nissan dealers to work on the vehicle. I understand the distance issue is my problem, but I have had three issues and have given up on even considering a warranty repair. Very disappointing and I will not be buying Infiniti in the future. I will say the Armadas were great vehicles.
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Infiniti missed some obvious festures
This is an enormous SUV, but the front seat is so short that it stops 8-10” from my knees. I’m a tall female, and without thigh support it doesn’t take long for hips, knees and back to ache. The other issue is the lumbar support, it’s so low that it actually cups your back rather than supporting the lumbar arch. What a shame. It’s hard to enjoy the smooth ride of this car when everything aches. I wish we had bought the Tahoe or Yukon.
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Very dissatisfied with this SUV.
I purchased this SUV around Christmas of 2019 used with only 1200 miles on it. They claim the previous owner was a nurse who had to park in a parking garage every day and that is why she sold it. I now wonder if she just disliked it as much as I do. I agree with all the other reviews that the cruise control is concerning. On the slightest incline the RPMs rev and stay up until the incline has passed. This causes the car to jerk and the engine is extremely loud. The backup camera at night is horrible! I can't see anything out of of it. Of course the Infiniti shop says it's normal. The technology in this car is not user friendly. My last car was a Honda Odyssey. To me their front panel was easy to navigate and just made sense. Nothing about this Infiniti's control panel makes sense. I have had the car over a year now and still don't have it all figured out. Then there are the little things that drive me crazy daily. The front cupholders are too big. This is a huge design flaw. Any time I go to accelerate the cups fly forward. I have to hold them as I pull out into traffic. I have asked Infiniti if they sell inserts which they do not. They did say this is a common complaint. I don't understand how the 2nd row cupholders have adjustable cupholders and not the front! The 3rd row seats are on a switch. They are SO SLOW to fold down or bring up. I also don't like that they don't fold flat. Lastly, the 2nd row seats don't move. I didn't notice this when shopping for the car. I wish I would have. The 2nd row is so roomy for your passengers but if you have to put adults in the 3rd row, they have to sit with their knees sideways. To me that's another huge design flaw.
noisy land yacht gas hog rental ?upgrade?
cruise control at 55 mph got 13 mpg on flat terrain. small hill climb caused abrupt lower gear with engine roaring. hard to get in and out. drove and rode like a truck. instrumentation counter intuitive in need of technology upgrade. would not want to get in this in dark rental lot and try to set the mirrors and seat again.
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Questionable SUV
I got this vehicle as a loaner while my Suburban is in body shop. Well, there are couple of good things about this vehicle and bunch that I wasn't too crazy about. First is when you open the door and release door handle, the door makes this hollow tin can noise like in 20K car. Then you step on the running board and it bends under your weight. I'm only 185#. I can only imagine that 300# guy will steep on it and rip it off 😒 Buttons and some controls aren't as intuitive as BMW, MB or Suburban. Driving quality is okay for the most part but if you hit a pothole, rear end will bounce and step sideways slightly. I don't think it's acceptable for a vehicle in this price range. Touch screens take 2-3 touches to activate, change channels or use climate control. My wife's previous lexus had way better touch screen. Other thing that really bugs me is the small gas tank... You will barely get over 200 miles on 3/4 of the tank with 4 people in the vehicle and nothing in tow. I know, you don't buy this rig to worry about gas mileage but come on, my previous GL had this consumption towing 6000# trailer. This thing barely gets over 13mpg on the highway keeping up with traffic. My '16 Suburban gets 19mpg on the highway all day long and I can drive for 600 miles on a tank of gas on the highway. With QX you will be stopping every 300 miles. I don't know but some people like captain seats in 2nd row. Not my thing at all, you can't fit long item because it sticks out when you fold second row. The transmission feels like CVT and its doesn't have good solid feel to it. So, in the end I'm glad I experienced this vehicle and now know that I will not consider it, ever. You will get better vehicle with GL/GLS, even Tahoe/Burban is better.
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Just my think
I had many brands of cars. now I have this tank. ... not the best. glass sprinklers work just awful. like two jets from a hose. pour on half of the glass. only the bottom. from a place at a traffic light gets under way very badly. no starting energy. the second row of seats has no seat in the middle. and this watchman box takes up a lot of space.
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What doesn't kill you makes you stronger!
My 2019 QX80 Luxe is exceedingly capable around town and particularly on the highway. Some say it is not as good overall as others in its class, but I can't imagine how anything can run better or feel more comfortable. I love the fact I'm still riding a tank-like TRUCK... in total luxury that keeps me in touch with the road below. Yes, the feel-good technology sucks. So what? The safety technology is as good as the competition. So, I’ll keep using my phone for directions. And the fact I spent several thousand less than the competition cost at the time I bought mine, still puts a smile on my face despite the so-so feel-good technology. And, when it comes to looks, none is as pretty, looks as refined, or at least to me, feels so right.
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Reliable QX 80
My wife loves it. Specifically the luxury interior and excellent drive. We have kept all maintenance up with Infiniti and Nissan dealerships. We realized there were other brands out there. But we really are satisfied with our decision. We chose the CHAMPAGNE color. Beautiful! Very unique. Don’t see many of that color on the road.
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Big Luxury and roomy SUV
These vehicles ride so smooth and handle the rode nicely
Best SUV made
I love every feature about the QX80
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