Used 2017 INFINITI QX60 SUV Consumer Reviews
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Versatilely, Reliability, Comfort & Value
Exciting, it is not. BUT the QX60 does everything smoothly and very well. Perhaps I am alone, but I really like the CVT in this vehicle. I waited for the 2017 model, which upgraded the HP +30, the Torque +20 and slightly improved the handling.. Adult passengers love the rear seat. This entire class of SUVs is so extremely competitive, it is hard to go wrong with any of them. I took it easy on the options and ended up with a sticker price of $53,000. Shop different Infiniti dealers for lease pricing.
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Great SUV - Very Comfortable and Quiet
Really like the Infiniti QX60 after 8 months of driving. It’s a great SUV that is very comfortable, plush and quiet to drive. Test drove Lexus, BMW, Audi, Acura, Subaru, VW, Toyota and Honda SUVs before buying Infiniti QX60. Here are some of my likes, neutral and dislikes of the QX60: Likes: - Navigation: Easy to use, extremely clear directions and touch screen works very well - Seats: Very comfortable and plush seats with soft leather - good on long trips - Quiet: Keeps out road noise and quiet when using phone - Style: Very sporty and stylist SUV which looks great - Controls: Both push buttons and on-screen controls are easy to use and are well placed. Steering wheel controls are really easy to navigate while driving for both radio and cruise control. - Safety Features: Blind spot warning, adaptive cruise control, auto stop in reverse when object appears and parking sensors work well and really nice to have - Camera: Backup, front and 360 view cameras are great to have and clear - Eco Mode: 2 miles per gallon extra - Auto Dim Mirrors: Like the auto dim side mirrors which really helps with the light glare at night Neutral: - Stereo: great sound which is comparable to other brands - Engine: Lots of power in standard and sports mode. Eco mode a bit slow to take off to save gas and resists you flowing it, but will allow with a short delay. Eco mode takes time to get used to, I drive 95% of time in Eco and it now feels normal. - Sunroof: Standard sunroof - Gas mileage: Standard gas mileage for larger SUV (20MPG in city and 25MPG on highway) Dislikes: - Roof Bars: Would be nice to have real roof bars that you could tie rope to. Roof bars are cosmetic unless you buy cross bars. - Navigation Settings: Safety feature that turns off address input while car is in motion. Won’t let passenger even add it. A lot of new cars are restricting this option too. However, it does allow previous address location to be added while driving which is a plus.
- Base 4dr SUVMSRP: $17,9957 mi away
- Base 4dr SUVMSRP: $20,9986 mi away
- Base 4dr SUVMSRP: $22,99838 mi away
Still in love with my QX60
Bought this car a month ago, replacing my 2013 Infiniti JX35. Better power, smoother ride, quieter ride, dark carpets instead of beige a real advantage, a great ride. Is it good for off road, I'll never know, or will I care! Is it a great looking, great driving ride, absolutely! A big improvement over 2013 model Infiniti! Looked at Acura, Cadillac, Mazda, Lexus, and I was drawn back to Infiniti, so glad I was! After 18 months, my opinion hasn’t changed one bit. Dependable, comfortable, just finished a 1200 mile road trip, 25.7 mpg. Still get compliments on the looks, how can it be any better? 3 1/2 years later and I still love my QX60. Great Ride, quiet, just returned from a road trip, over 2000 miles, got over 27 mpg, at 70+ mph! No issues with it mechanically! What’s not to like? Have 49,000 trouble free miles!
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A lot of bang for the buck
Never thought of buying an Infinity before but glad I did. We do a lot of driving by living on the east coast and wife's family on the west coast. So the need was there for comfort and drive ability on the long trips. The QX60 was a very wise choice, not only for cargo capacity but for outward visibility, quiet interior, very comfortable seats and the safety of all wheel drive. In my view I don't think there is a better seven passenger SUV on the market today for the price of the Infinity QX60. Not only do you have a luxury brand vehicle in your driveway but the feel good factor is priceless. Would I buy another, you bet I would and the treatment you receive at the dealership is second to none.
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Great SUV!
I did a lot of research before purchasing. I mean A LOT! Once I narrowed my choices down to 3, I had a spreadsheet to list the prominent features, including gas mileage, weight, height, leg room (my family is tall), features, etc. The QX60 lined up pretty good with the Acura, but I thought the QX60 had a little more pizazz. So then on to the test drive - the QX60 blew me away with that variable transmission - once into Sport mode, oh yes, it's in the wind! It's comfortable, a great ride (nice and quiet) and we've taken it on the road in a thunderstorm - handled great. I've used the 3rd row, though only for kids. The kids were very happy back there as they had "privacy" (ha!) and USB ports. I especially like the Bluetooth and the sound of the stereo. I still have mine at the factory settings cause there is no need to fiddle with it, sounds really good right where it is. I get lots of compliments especially from people who drive Vans - the QX60 is just as tall but without those weird doors you get on a Van. There is plenty room for everyone and whenever someone is in the 2nd row, they remark about how roomy it is. It's the car I wanted, and I got it - mine is Majestic White with the Wheat interior - its really a good looking SUV. Very happy with my purchase and proud that I did the research to make sure I got the best for my money. Good job Infiniti!
Don't be a fool!!!
This car has a load of issues. We have put 3500 miles on it and have been to the dealer twice already. The bluetooth cuts in and out. The phone feature fails to place calls for periods of time. The sunroof leaks. The middle row seat vibrates. Driving down roads as smooth as silk the middle row seat will vibrate. Our boys refuse to sit in the seat. It is unusable. So much for a 3rd row vehicle. The dealer says all the QX60s have that "feature". When backing up the display has gone completely dark. No camera, no audio controls. Only way to fix is to restart the car. We purchased this car with the expectation that it would last for many years. I don't see this car making it through spring. We have spent a lot of money for a well below average car and are considering trading it in and cutting our losses. Infiniti case #25643554. I have videos of all the issues listed above and will post them on YouTube. Hopefully this will save others from making the same mistake.
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Engine issues
Bought it 12/2017. Since then have put 39k miles and had it service 3x for engine issues. This month the engine locked up. Now fighting Infiniti to cover the cost of replacement engine even though it was under warranty & we have proof of oil changes. Wish we had bought the MDX or X5.
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Major Electrical Issues
I've only put on 3,500 miles and am experiencing the same issues as noted by other folks above. Bluetooth cuts in and out and is often full of static, sometimes the car looks and acts like its playing blue tooth content out of the car speakers but it plays out of my phone (i.e. radio cuts out, dashboard controls become active), dashboard screen goes black and all functionality is disabled until restarting vehicle, parking sensors sometime cut out. radio station sometimes gets locked and you can't adjust without restarting. Sounds like a recall or class action suit is likely.
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TOTAL FAIL FOR THE PRICE
This vehicle has major electrical problems! The screen goes completely black and nothing works, the safety features fail when driving. The only way to fix the electrical failures is to restart the QX60. This is not always possible when you are driving. All I have heard from the dealer is "Corporate is aware of the problems." I have video of these problems. It will stall right after starting. I have also contacted the NTSB over the headlights in this vehicle. They have such a poor range it is dangerous.
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Gets the job done, but is that all you want?
I'm a car guy through and through, so here's my take. There are many good things about the QX60, and at the end of the day it reliably serves it purpose with comfort, good looks, and safety. However, the QX60 seems to be better served as just a leased vehicle for someone who wants a mid-luxury 7 passenger SUV for the practicality and look. Rivals in the segment are years ahead in performance and technology, and hold value better to boot. In short, a new Explorer or MDX is likely in our future as they represent better choices in my opinion. On the "good" side, it's a classy SUV with tons of space and great comfort. Headlights are awesome, and it has most of the features that people want in this segment (heated seats, nav, 360 camera, remote start, moonroof, Bose sound.) The motor is from the long-standing VQ series V6 which has been around in some variant since 1995 - so it probably will give you 200K miles without much fuss. On the "bad" side, the performance is mediocre. 295 HP isn't that much in a 3-row SUV, and the acceleration is poor. Holding back the motor is the soul-sucking CVT transmission. It doesn't deliver better mileage, and robs power to the wheels. To boot, it's highly jerky on a cold morning and doesn't settle down for 5-10 minutes of driving. OEM tires are garbage, they provide nothing beyond comfort. They are basically shot by 30,000 miles even with gentle driving and regular rotations. Technology is a weak point. Yes, it has the latest driver assist stuff; but the infotainment is frustrating and poorly designed. The 2014 Jeep we traded in to get the QX was light years ahead on infotainment. If you pull the dipstick out, it is almost impossible to get back in. In summary, it's just not the best choice in the segment. The QX60 caters to the opposite of an enthusiast, nor does it achieve more than middle-of-the pack status in any area. Ours has been trouble free, but I won't miss it one bit.
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Have to say worse purchase ever
We have had a large number of cars over the years of varied makes and models and I have to say this has been the worse one ever. The vehicle drives so poorly that none of the 5 drivers in our home want to "get stuck with the Infiniti". It has poor acceleration from and stop, and worse when entering a highway or passing. To maintain speed the driver must constantly be pressing on the gas pedal as the car gains little to no momentum. It has the same exact instruments as a Nissan Altima, at about 3x the cost. The brake pedal will travel almost to the floor at times. Sport mode makes little to no difference, the car drives and acts like the old go karts we all used at amusement parks. We tried to bring this sad vehicle back and were offered almost 12000 less then we paid as we were told they have a poor resale value. I guess we all make mistakes but if you can avoid this one you will be happier.
Thrid and last INFINITI !!!
I have been to the dealership four times and I still have unresolved electrical issues, from the Bluetooth, backup camera, truck wont open, black screen every other trip turning off, clock wont work, seatbelts NOT WORKING !!!!!!!! which really pisses me off as I have a child in the car. So many issues in a short period of time it has become the worst vehicle I have owned unfortunately and to the point where I will drop the car off back at the dealership and purchase something else. I don't have the time to deal with a vehicle of 53k value as if it were pieced together from spare parts from a junkyard. I always read reviews before buying vehicles and I have stuck with Nissan & Infiniti for the past ten years for their workhorse engines as two of my Nissans went to 289k & 377k miles but after this SUV I am jumping ship as soon as possible.
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The ins & outs of QX60
It’s a high step to get in. In this day & age you’d think the interior lights could be LEDs. The front area is poorly designed. There’s nowhere to put anything down. The shift stick is right in middle of everything when you actually use it twice during a long ride , whereas putting things down whether a snack bag or anything else has no room. My local service in Brooklyn stinks. I’ve heard that complaint from others too.
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Under 15k and transmission replaced and new issue
I've had this car for two years and loved it until recently. Took it in for routine service (15k service at 14k miles), and have been back to the dealership 3 times in two weeks. First, I noticed "oil" on my garage floor after the service. Had them check it out only to discover it was a transmission issue. They replaced the transmission with a 2019 transmission. Less than a week later (today) the car gave a strong shudder while stopped at a stop sign. I had to put it in park to get it to stop. My son in the back seat felt it. Took it right back to the dealership and am waiting to hear what the issue is. Really regretting buying this car. Its way too young to have issues with major parts. I've had four different cars in my lifetime and never issues like this so early on.
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QX60
I love the comfort and look of the SUV. It handles quietly and comfortably on the road except when the road is wet. No matter how slowly I turn on a wet road, the back of the QX60 loses traction and fishtails. This makes driving in the rain very unnerving. I hope that fix this issue in future models. Otherwise, it is a great SUV! I recently had my Infiniti serviced and was not told that my registration sticker had expired. Although this is not your responsibility, it would have been nice for a service person to have noticed and told me this since they were doing an overall service. A week later, I received a citation for the expired registration. When I went to have the inspection done, they showed me that the power steering fluid reservoir was completely empty! THIS WAS PART OF THE SERVICE!! The service department continues to disappoint me.
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Worst car ever!! And worst Customer service!
It is terrible when Infiniti customer relations (not Infiniti service facility) just doesn't care. I was told that my car had issues that are not common for most Infiniti's but as mine was made in Tennessee, it had some rare issues. These issues started since the first few month on purchase with a moldy smell from a/c as stated by service that just wasn't built right and they are looking to correct it. Had an accident where my auto brake didn't kick in cause of another malfunction. When called customer relations, they said I would have had to call them before repairs made and I didn't know it was the car until it happened a second time. When asked the service how often I should get checked, they said never- this almost never happens. Customer Relations still refuses to just get me a repurchase - which is basically giving me the car I paid for without the safety issues and concerns. It is sad when even my friends all know that my car is continually in the repair. It is also sad when the service department manager gives you the customer relations phone number with what to say because they feel I am there just a little too much. I just want what I paid so much for.
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21st Century Luxury SUV
Expect to get unsolicited feedback on the exterior design (everybody loves the design). Overall mileage about 22 mpg, but road mileage is up about 26 or more. smooth power that makes it seem to be going slower than it is. Incredible safety features.
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QX60 Truths
My wife's 2017, QX60 AWD with 87K. Recall on radiator coming loose from engine block, happened to us at 23k miles, dealer fixed w/ no cost. No issues. SUV backed into us in parking lot, it took several trips to dealership to fix collision detection sensors. Not all bad, at least we know it is a fine tuned technology vice other systems on the market. Eco mode in this is what I call "semi-sluggish" a little too eco. Jason reviewed "not as sporty as larger SUVs in its class" I would have to disagree. I driven most, Audi, BWM, Lexus, Acura etc... and the QX60 has a gem of a motor. Its CVT is top notch. A lot of buzz about CVTs in larger SUVs and for good reason, but it has been flawless for us. I would like to know what tires were on the vehicle that Jason reviewed on, TIRES MATTER. I'm running Pirelli-Scorpion Verde tires and the handling, response, braking and acceleration is at the top of its class. Many people forget to change shocks and struts around 70K that can lead to powertrain issues. If you're looking to buy around this mile range ensure you check or get it done. True, the third row seats are not ideal for taller people but who really has this problem for long enough it matters? Maybe if you carpool with over four people regularly. I've seen what the market is for our car and I can tell you I WILL NOT be selling it or least under 30k. Picking one of these up with regular maintenance records, good condition, no major accidents is one of the best values on the market. A lot of vehicles with less value (capability, technology, MPG, and space) and higher costs out there. I fully expect to get over 200k miles on our QX60 with only regular maintenance barring no idiot hits us on the highway. Shocks/struts, brakes, rotors, tires, liquid changes, air/oil filters, and that's it. Luxurious and peppy ride with respectable MPG, great tech and space, an underrated SUV worth taking serious.
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DO NOT BUY!!
We purchased this vehicle certified used from a dealership in 2021 with 65k on the dash. We've been diligent with the oil changes at the dealership, fully synthetic of course. At 100k about a 1.5 years later the engine started to burn oil at a rate of about a quarter quart per month. Not under warranty of course, nothing they can do of course. I would not expect this type of trouble so early on from a "luxury" vehicle.
Awesome SUV
The warranty is true and very accommodating. At 20000 miles had issue with the differential, infinity paid for the repairs and rentals cost was 5,000. Its 65,000 miles now and the reliability, power, peace of mind is superb!!)
Great Vehicle with a few annoying features
Overall the QX60 is a comfortable, beautifully finished vehicle. Mine is loaded with all options save for Theater Package. There are a few nagging features or rather lack thereof. 1) The radio turns off with the ignition, unlike my two older vehicles of different makes where the radio stays on until the driver's door is opened. 2) the main screen always resets to Navigation instead of last used. And then when one goes to radio, it always goes to the first set of presets rather than last used. Finally 3) there does not seem to be a "walk away" lock function that automatically locks the car for you. Oddly Nissan/Infiniti Blogs have complaints about them going back a number of years. It is strange that Nissan has not corrected them. UPDATE: The car is comfortable and nice looking both inside and out. But there are many annoying design features. The instrument cluster brightness button does not control the brightness on the main screen, which has to be done separately. It has a manual foot operated parking brake. The steering wheel material and feel were not on par with what a vehicle that stickered for $55K should have had. I put my own leather cover on it. The heated steering wheel button is located in a difficult to see pod of buttons down near the driver's left leg. That pod has the rear liftgate switch right next to its disable switch, so guess what gets hit accidentally a lot. The seat heat/cool controls are cheap plastic. The 15 speaker Bose Surround Sound System with subwoofer sounds nowhere near as good as the 9 speaker Harmon Kardon system in my other car. It rides comfortably but really is devoid of any driving pleasure. The front sensors for auto cruise control and accident avoidance become dysfunctional in heavy rain or a bit of snow. The auto cruise responds too slowly both in speeding up and slowing down the vehicle in heavy traffic.
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An SUV that does everything really well.
I am very happy with my decision. The QX60 is very comfortable with plenty of power and enjoyable to drive, whether it's around town or on a road trip. I feel the front end "grill" is elegant, yet sporty and has a sharp presence on the road compared to most others.
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Qx60 test drive
Overall, very nice car and great value for the price
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The best vehicle I have ever owned
This could be the best SUV on the road. It's comfortable, reliable, low repair costs and it gets great gas mileage.
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The BEST LUXURY 3rd row suv
Great acceleration, smooth transmission.... Don't believe the haters! I've owned Lincoln, Cadillac and driven a BMW. This car beats the rest in value hands down and it is VERY COMFORTABLE! I haven't any reliability issues or any recalls. People will hate... hate on haters! Infinity customer service and dealership experience has been absolutely wonderful. When my lease is up, I'll lease another one. Yes, infotainment can be updated, but it is reliable. I've never had an issue and I prefer the comfort of this vehicle over the other manufacturers.
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A rust bucket
I look under my vehicle 2017 Qx60 and notice a large amount of rust buildup throughout the care frame , called the dealership in Bayside Queens and told them about this issue ,their customer service rep told me don’t worry .Its normal to have that amount of rust on your frame..wtf I have a Audi 2010 q5 and lived by the water and don’t have any rust ,,, I think 🤔 infinity vehicles have a major problem with this... time to get rid of it
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transmission issues making car not enjoyable at al
its a nice looking car but if you do not want to taking too many trips to the dealer stick with a Toyota/Lexus which is by far the best of all the brands.
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Expectation vs reality
I have driven the car for 15k miles and tired of fighting with issues and dealerships Honestly right after buying the car first thing I realized is it was fake luxury as compared to other luxury cars such as lexus or Mercedes Trust me guys
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Qx60 test drive
Overall, very nice car and great value for the price
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Love but no heat on feet!!
There is NO heat to floor. Goes to chins not feet and they chalk it up to poor design with no solutions. I took to dealer and they said many complain but nothing they can do. Infiniti consumer affairs says they won’t do anything and it’s not a warranty issue. So what do I do since I live in MN and have Raynauds that requires me to keep my feet warm?? I could have bought a bottom level car and had heat on my feet but a luxury $45,000 gives me health issues. I love this car but need heat on my toes. Any suggestions please send my way!
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Beautiful car
Give it a test drive. You'll enjoy it.
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Perfect vehicle for us
Quality throughout, however some technology is lascking
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Awesome family car if performance is ignored
Other then old school infotainment and little low on performance, this is awesome SUV. I would highly recommend it as family SUV.
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Best Car I have owned!!
The QX60 lets you sit high, have a great view. Its a truck with loots of oomph. With the comfort and safety thrown in, its a winner.
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Should have done more research
Car was impressive at first, then very boring. No real thrill to drive. Never again.
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THE MIDDLE SEAT IS TRASH
the middle seat in 2nd row is absolutely horrible to sit on. i cannot stress the pain my buttocks goes through. i had to go for surgery due to the hardness of the seat.
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Parts not avaliable.
Got certified QX60 and drove it for year when the Radio/Blue tooth/Navigation screen will not work or power up (vehhicle has less than 60K miles so far). Took it to the dealer they can not find new replacment parts. They tried 5 used displays, no luck. Still waiting for navigation/radio diplay assmbley 7 month so far and counting. I have 2 Infiniti Vehicles, not sure if I will update with them anymore.
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Worst vehicle ever; expensive & complex to repair
This car has so many problems and so complex even the Infiniti dealer mechanics don't know enough about them to fix. I'm talking over $3k per repair, plus a month or more of rental vehicles.
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