Used 2013 INFINITI JX Consumer Reviews - 52 Car Reviews | Edmunds

Consumer Reviews

2013 INFINITI JX

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I Couldn't Be More Satisfied
3 of 8 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
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Reliability
By obie1974
on

Vehicle

2013 INFINITI JX JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

I researched this car way before it came out and compared it to competitors in its class. When comparing all the technology and pricing for each, this car won hands-down. I've had it for over a year and have 15k miles on it. It has been a pleasure to drive and carry passengers on long trips. I handles very well on windy roads, gets excellent gas milage for a V6 (24-26 mpg why), but most of all the technology incorporated into the fully loaded JX is awesome. Will never want a car without back up collision intervention, lane departure warning/intervention, smart cruise, Infiniti Connection, etc. I never get tired of driving this well designed and proportioned vehicle.


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JX Passenger Airbag Does Not Work
6 of 7 people found this review helpful
Performance
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By andy0416
on

Vehicle

2013 INFINITI JX JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

This car has a major design defect that Infiniti is ignoring.
All passenger airbags are supposed to operate if the person in the seat weighs more than 110 pounds.
My wife weighs 118 poounds and is 5 feet 4 inches tall.
The airbag does not detect that she is in the seat and therefore is not operational.
The dealer tried to fix the problem but could not.
They reported to Infiniti that they verified the problem and that it was a dangerous condition.
Infiniti has simply ignored the defect. As a result I was forced to bring a lemon law suit against them.
There are mumerous other complaints. Be warned that if you have a loved one who weighs about 120 or less the passenger airbag wont work!


Worst Features

Fix the passenger airbag so that it conforms with the national safety standards and stop ignoring the numerous complaints.


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Major Powertrain Issues - New 2013 JX35
5 of 5 people found this review helpful
Performance
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By awhicks
on

Vehicle

2013 INFINITI JX JX35 4dr SUV (3.5L 6cyl CVT)


Review

I purchased a brand new 2013 Infinity JX35 (CUV) on June 9th 2013.
We only had the vehicle about 3-4 weeks when it started to exhibit major front end shaking/steering issues when operating the vehicle between 18-35 MPH.
This is a highly unsafe situation which could very easily result in the driver losing control of the vehicle.
At this point this brand new vehicle has been to the dealership twice (currently there) for a total of 21+ days and has had major power train work done or currently scheduled.
This includes replacement of the Torque Converter, Electric Power Steering Unit and they are actively working to replace the transmission with a re-manufactured unit.


Best Features

None


Worst Features

Manufacture and test NEW vehicles that are reliable and safe. This vehicle is not up to Nissan/Infiniti standards and is a HUGE disappointment. Do NOT buy this vehicle unless you want to deal with reliability, safety issues not to mention suffer significant financial losses after the purchase. Again, ALL major powertrain work is reported to CarFax and other reporting agencies and this will devalue your vehicle.


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what a disappointment
2 of 3 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
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Exterior Design
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Reliability
By gwlig
on

Vehicle

2013 INFINITI JX JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

Been fighting blown fuses since delivery. Five times to dealer still blows.
The dash trim is now fading, wood look now has a creamy line through it and a part of the center console.

Live 200 miles from dealer. Wants me to make to trips to diagnose the dash problem then come back and replace plastic.

Customer Relations will "mentor the dealer to improve his response to customer problems"
This non event is turning out to be a nightmare.

In addition, delaing with the Affairs office is like dealing with terrible attitudes.

All this at 6900 miles


Best Features

milage and room


Worst Features

Train the employee means solving problems, not reading from a script and a lot of bureacratic mumbo jumbo.


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Do NOT buy this vehcile
6 of 7 people found this review helpful
Performance
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Fuel Economy
Fun To Drive
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Exterior Design
Build Quality
Reliability
By jostajtf
on

Vehicle

2013 INFINITI JX JX35 4dr SUV AWD (3.5L 6cyl CVT)


Review

BEWARE...do NOT buy a vehicle from Infiniti. They are crooks! I bought a 2013 JX35. Within the 1st 100 miles we noticed the transmission was having problems. Everyone at Infiniti told us that we need to break in the car for 500 miles and that the car has a CVT transmission. Finally we got tired of the transmission continually jerking around and grinding between 10-35 mph and we brought it in. After 9 days in the shop they finally said they need to replace the torque converter. Done. After we picked up the vehicle, the car was doing the same thing as before, yet worse. Back to the dealer, same day. Finally we are told that they need to replace the transmission. Totally unacceptable. Infiniti


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