Used 2016 Ford Flex Consumer Reviews
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We have a limited number of reviews for the 2016 Flex, so we've included reviews for other years of the Flex since its last redesign.
Serious issues!
Marie, 06/30/2016
2016 Ford Flex SEL 4dr Wagon AWD (3.5L 6cyl 6A)
45 of 74 people found this review helpful
I have always loved Ford. We have owned an Expedition, 2 different F150, F250 and now the Brand new 2016 Flex. I will never again buy a Ford. I have been broken down 5 times in the first 6,000 miles. The car suddenly losses the ability to accelerate, very unsafe. First time it happened I tried restarting the car but it didn't help. I had ford roadside tow the car to the nearest dealer. I was told by that dealer they see it has a code, the throttle body was the problem. But when they test drove the next day it accelerated fine. Which ment they wouldn't be allowed to fix it by Ford motor company unless it continues to happen. I called the dealer we bought it from. They were very kind and said they would order the new throttle body and to keep driving the car. I was told it would be best for the warranty if it continues to happen. Well today my car broke down 4 times!! After the 3rd power loss I tried to have it towed to the dealer that already had a part on order. However I was told it had to go to the nearest Ford. I was so upset I hung up and decided to try to make it home to have my husband follow me to the dealer we were already working with. I was driving past the nearest ford on my way home. So I stopped and explained the problem and that I felt unsafe driving. I was told they couldn't take the car for repair if another dealer already ordered parts, they also said they were not able to help me get it to the other dealer maybe 20 min away. I was told to drive it on back roads and that it shouldn't keep happening. Well I tried but when it broke down during rush hour for the fourth time only a few miles down the road. I had the car towed to the dealer that had ordered the parts. No new car with 6,000 miles should break down 5 times! No car company should the car must to go to the nearest dealer and when it gets there refuse service. Parts are back ordered for weeks but I won't be driving that car. It is an accident waiting to happen. Shame on Ford!! It also has problems with the suspension, it will be getting looked at for that for a third time! They can hear the problem with the suspension but can't find it. I hate my flex. Worst car I have ever owned. Horrible service from manufacturer. We had isseus with past cars but Ford was always amazing and took care of any problems. Not sure what has happened to ford, but I won't be buying another ford. And I hope their lemon doesn't cause my family to get in an accident! Buyer be ware!!!
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1 year after purchase & $7500 in costs
Holly Carpenter, 11/11/2016
2014 Ford Flex SEL 4dr Wagon AWD (3.5L 6cyl 6A)
12 of 20 people found this review helpful
DO NOT BUY A FORD FLEX!!! I purchased a 2014 with 34,000 miles on it. I drive A LOT, 3 daughters with me at all times. At 66,222 miles my ptu failed causing my transmission to evaporate into crushed aluminum and my rear drive line to break. I was driving 80mph down the highway when, with very little warning, this happened. LUCKILY, I have a history with cars and knew something just wasn't right when it started slipping. I pulled to the shoulder and the car came to a sudden hault at which time I heard the drive line break. Got out and oil leaking caused a fire under the front of the car. Talk about a terrifying experience for a mom and three young kids. Now, 3 months later, my Flex is JUST getting fixed by Ford and they will do NOTHING to help with the costs...NOTHING! I understand that I am 6222 out of my drivetrain warranty but this is RIDICULOUS! I am meticulous about keeping my car maintained and just had it serviced 3 weeks prior. The Ford Regional Rep told my husband that after 60,000 driving these cars is like driving a hand grenade. THANK YOU FORD!!! NEVER EVER AGAIN!
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Flexing
Catalina, 09/15/2018
2014 Ford Flex SEL 4dr Wagon (3.5L 6cyl 6A)
2 of 2 people found this review helpful
I purchased my flex usec from Carmax. Styling is nice two tone red with black roof. Hate that the interior is two toned dark grey leather with light beige roof. My biggest complaint is the handling on rain. Every time I ran over a puddle its like the water grabs my wheels and jerks the car; I'm afraid I will hydro plane. Hoped purchasing new tires would help, but it didn't and that is the main reason I will be getting a different vehicle. The maintenance costs are high too and it's a gas guzzler. Other than those negatives, it is nice to drive during dry conditions, plenty of room.
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Exactly what we needed!
CW , 09/12/2023
2014 Ford Flex Limited 4dr Wagon AWD (3.5L 6cyl 6A)
2 of 2 people found this review helpful
These cars are very roomy and spacious. It's nice to have an AWD for winter time. We got the fully loaded and optioned out flex. Only thing missing are the sunroofs and rear children's DVD players. The only well-known problems these cars have. Is if you have the EcoBoost motor the turbos can fail on them. As well as the water pump and timing chain are prone to failure. So if you are buying used try to get the vehicle maintenance history on it to see if any of that has been replaced yet. Otherwise, save up some cash for when that may happen. Overall they are in excellent vehicle.
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Love the style and comfort!!!
Alicia Sylvester, 05/24/2019
2014 Ford Flex SEL 4dr Wagon AWD (3.5L 6cyl 6A)
2 of 2 people found this review helpful
The feel of a luxury car with the abilities of an SUV. Lots of research and style preference brought me to the Flex. I love the drive and comfort. The quality has been outstanding. My only frustrations are with the radio controls, a lot is left to be desired with the steering wheel controls and how involved operating them on the touch screen can be.
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