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Used 2021 Ford Explorer SUV Consumer Reviews

3.9 out of 5 stars
50 reviews

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1 out of 5 stars

Hard time

Leandro Costa , 07/06/2024
2021 Ford Explorer Platinum 4dr SUV AWD (3.0L 6cyl Turbo 10A)
0 of 0 people found this review helpful

In July 2021 we bought the new Ford Explorer ST thinking this was the SUV of our dreams but it turned out to be a nightmare because with 12k miles it started to make some noises, one directly from the engine and another that until today they couldn't find, so they opened the engine and changed CAM PHASERS AND OIL PUMP so we didn't make any report trying to change it I sold it back, now in 2024 and with 30k miles this happened another time so for the 2nd time they were opening the engine this time I decided to claim with Ford Moto to by back or replacement, as this car is not a cheap car but this is being a problem because they say I should have done it the first time at over 18 months or 18kmiles. I explained everything to them and they simply asked me to call Better business and dispute there to complete it They replaced the part for the second time and when the mechanic went to do the test drive he saw that the part that was replaced was defective and now this part is back order and there is no forecast for delivery. In short, if the BBB does nothing we will be with an expensive 30k miles car with on it and engine historic condition that has already been opened 3 times So disappointed with Ford customer service

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2 out of 5 stars

Dangerous. Gas cuts off constantly.

Glock, 08/17/2024
2021 Ford Explorer ST 4dr SUV AWD (3.0L 6cyl Turbo 10A)
0 of 0 people found this review helpful

Had it for a year and the gas cuts off constantly, leaving me unable to move for 1 to 2 seconds. It happens in every drive mode and many different situations. It could be off the line, changing lanes, making turns. Brought it to 1 dealer who said they couldn't find the problem. The second crooked dealer told me I had to wait 6 months for an appointment since I didn't buy the truck there. I will be trading it in shortly.

Safety
1 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

Driven 117,000 km with great car

Hakeem, 12/08/2024
2021 Ford Explorer ST 4dr SUV AWD (3.0L 6cyl Turbo 10A)
0 of 0 people found this review helpful

My car has driven 117,000 km and I have not complained about anything.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

2021 Explorer XLT Transmission Issues

Will, 05/23/2025
2021 Ford Explorer XLT 4dr SUV (2.3L 4cyl Turbo 10A)
0 of 0 people found this review helpful

Had transmission issues on and off since we bought the vehicle new. Mostly just rough shifts every now and then, but as soon as the vehicle hit 70,000 miles the transmission went out. Valve body failed out of no where while driving and tried to shift the vehicle into park about causing a wreck. You either pay 6500 to rebuild it or 7500 for a remanufactured one. Ford knows these transmissions have known issues but every time we took it in before the complete failure of it, we were told "That's Normal." Yea, normal failure.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Explorer

Saul jaimes, 04/10/2023
2021 Ford Explorer Limited 4dr SUV AWD (2.3L 4cyl Turbo 10A)
0 of 2 people found this review helpful

Perfecto. Muy bueno y económico

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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