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Used 2020 Chevrolet Impala Consumer Reviews

4.5 out of 5 stars
50 reviews

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We have a limited number of reviews for the 2020 Impala, so we've included reviews for other years of the Impala since its last redesign.

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5 out of 5 stars

impala baby

robert, 04/07/2019
2019 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
39 of 42 people found this review helpful

this car is great it is a under valued car,that is of great value for your dollar spent.it is a shame chevy could'nt sell more.

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5 out of 5 stars
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5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
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5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Great car that is going away

Caddy by any other name, 01/05/2020
updated 07/11/2024
2019 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
6 of 6 people found this review helpful

Excellent interior room, very comfortable, strong engine (6 cylinder) and good looking. Like a Cadillac at a Chevy price. After 4 1/2 years, still love this car. 23 MPG on average (About 30 on the highway) … no issues to speak of … more room for passengers than all but the largest SUVs … super comfortable … GM, please bring it back as either a hybrid or EV …

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2020 Chevrolet Impala for sale near you
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5 out of 5 stars

A great sedan when few wanted sedans.

Brian, 03/28/2022
2019 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
6 of 6 people found this review helpful

Unfortunate that after more than three decades of producing junky cars, GM finally got it right with the Impala, only for the sedan market to tank in favor of SUV boxes on wheels. For the price, it's hard to find a better sedan with an excellent balance between comfort and performance. For a family of four, 12-hour road trips are not a problem in any V6-powered Impala of this last generation (2014-2020). The seats are supportive on long trips and the cabin is quiet. 28-29 miles per gallon is easily manageable on interstate highways with a full load and cruise at 75 miles per hour. The only annoyance is the adaptive cruise control which functions so well that it's imperceptible when the Impala slows down to maintain distance with the vehicle in front of you and then you realize you're only moving 55 in a 70, and there's only adjustment for the following distance, not a disable for that feature. The controls are all easy to use, with Apple CarPlay and Android Auto in the 2016+. We cross-shopped the Avalons at the time, but they didn't have CarPlay then. At this point, if you're considering an Impala on the used market, look for a Premier trim with at least the Convenience Package, which provides for memory driver's seat, heated and ventilated front seats (without the Convenience Package, they're only heated), 110v rear seat outlet, and electric tilt and telescoping steering wheel. The ones with the Premier Confidence Package come with forward collision alert, adaptive cruise control, and 20" wheels. The particular size 20" tires make tire replacement an expensive proposition, and the original Bridgestones that came on these drone loudly enough to drive replacement prematurely, even if the wear is otherwise decent. Many 2017+ Impalas with the Premier Convenience and Confidence Packages also have the panoramic moon roof, which is also a nice feature.

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5 out of 5 stars
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5 out of 5 stars

White Impala V6 Better Than A White Christmas !

LWarner, 12/19/2019
2019 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
6 of 6 people found this review helpful

The car of my dreams!! It is classy & snappy, as well as good on mileage. Lots of leg room in the back seat & they fold down for extra space in an already large trunk/cargo area. All the bells & whistles a girl could want! Edmunds made my search for the perfect car incredibly easy. Put in the details for your search & see what you find.

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5 out of 5 stars

2nd Impala

John Smith, 01/28/2021
2019 Chevrolet Impala Premier 4dr Sedan (3.6L 6cyl 6A)
6 of 6 people found this review helpful

Had a 2014 LTZ bought used with 5K miles in late 2014 and loved that car just got rid of it with 137K and only 1 issue along the way it cracked a manifold which I'm told can happen on this V-6 engine. I'm a big guy and this is the first car I've owned in almost 40 years of driving that I have to pull the seat forward to reach the steering wheel. Huge interior and trunk which fits my needs perfectly. I loved the car so much just bought a used 2019 Premier with 10K miles and have had for a few weeks and love the new car even more. Upgrades from my LTZ include wireless phone charger, ventilated seats(great for here in Florida), AC power plug and built in WiFi. Also has the upgraded Bose speaker system. Love the V-6 it pulls this big car strongly when needed and rolls up and down I-95 at 85mph at 2100rpm. I haul a lot of inventory between my businesses and that huge trunk and backseat are perfect and 1 of the main reasons I bought another Impala along with the other features I mentioned. Sad to see GM get out of the big car business but will enjoy this Impala another 6 years or so.

Safety
4 out of 5 stars
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4 out of 5 stars
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4 out of 5 stars
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