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Used 2017 Buick LaCrosse Sedan Consumer Reviews

4.1 out of 5 stars
60 reviews
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4 out of 5 stars

Good value for retired folks

Richard Stewart, 12/09/2016
updated 12/14/2017
2017 Buick LaCrosse Premium 4dr Sedan (3.6L 6cyl 8A)
76 of 76 people found this review helpful

Being retired, I was looking for a quite comfortable roomy car with easy to use controls and lots of safety features for my wife and me to use for travel. The Lacrosse fit the bill. I was impressed with all the safety features (love the heads up display) and the ease of use of the entertainment and navigation systems. Most luxury cars don't have touch screens, which to me was a distraction. The simpler the better. The trunk on the Lacrosse is huge so no problems getting luggage stowed. On the road the Lacrosse is very quiet and comfortable with plenty of power when you need it. I was impressed with the overall mileage on the first fill up at 29.4 mpg with a 200 mile trip to PA and the rest mixed driving. Some things I found troubling was there was no sunglass holder in the overhead (can use the space under the shifter, but still...), the visibility is not as good as I would have liked out the front when making turns and parking, and the transmission hunts a bit at low speed going up twisty hills (can shift into manual to smooth out). People complain about the electronic shifter, but I found it easy to use once I got used to it. Overall I find the Lacrosse to fit my needs just fine and look forward to many miles of comfortable quite travel. After 7500 miles the Intellilink display went blank then started a reboot that took two hours. Happened twice in two weeks and took to dealer who found a bad module that would not allow for reading data. Part on order for three weeks and haven't heard back.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse

5 out of 5 stars

Best kept secret in automobiles

Elwyn H. Davis, 01/09/2018
2017 Buick LaCrosse Premium 4dr Sedan (3.6L 6cyl 8A)
29 of 29 people found this review helpful

We traded a 2010 Lacrosse CXS with 92,000 trouble free miles for this car 15 weeks ago. Ours is the Premium trim level. So far, in almost 5,000 miles we love the car and haven't found anything to complain about. Among the great things: Ride, smoothness of operation, seat comfort, Auto stop/start, gas mileage - 35 mpg on highway trips, 21-22 around town mileage, 24.2 overall probably 90% around town, easy to use technology, sound system, new style gear shifter, trunk size, quiet operation. Our friends that have ridden in this car are blown away. Before buying this car I test drove: Toyota Avalon, Chevy Impala, Lincoln MKZ, and Nissan Maxima. None of these compared to the comfort, handling, styling, and overall perceived quality of the 2017 Buick Lacrosse. To put things in perspective, this is the 12th new Buick we have purchased since 1966, and have only had one that was not terrific. However, this is head and shoulders above all of the previous 11. Buick hit a home run with this design.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

A great car!

Bill A., 07/09/2017
updated 07/20/2020
2017 Buick LaCrosse Premium 4dr Sedan (3.6L 6cyl 8A)
38 of 39 people found this review helpful

I purchased a fully loaded 2017 Lacrosse with the premium trim level and couldn't be happier. I absolutely love the way it rides and handles, especially with the sport setting on. It has so many options I'm having a blast learning them all. It is by far the quietest, best riding, and best driving car I have ever owned. And I think it is the most stylish car on the market, not gaudy but sophisticated in its looks and styling. I tested a number of competitive models from Lexus, Kia, Hyundai, Nissan and Lincoln and they just didn't compare to this car. If you love to drive a luxurious, quiet yet great handling car, with plenty of power I highly recommend you take a look at the Lacrosse! Update 1/17/18 - this is truly the best car I have ever owned. Can hardly believe the mileage I get. I drove to my mothers home and back and, while I admit to taking it easy, averaged over 38 mpg for a 200 mile trip! Unreal! Loving the adaptive cruise control and lane keep assist features as they make the car a pleasure to drive. The adaptive cruise control is a real stress reducer, especially in heavy traffic. Just set it and let the car do the work. Buick has really done an outstanding job with this car.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

The Perfect Car for Road Warriors

Greg Kelly, 11/07/2018
updated 11/29/2022
2017 Buick LaCrosse Premium 4dr Sedan AWD (3.6L 6cyl 8A)
19 of 19 people found this review helpful

My wife and I were looking for a large, comfortable sedan for our frequent trips around the United States, and the 2017 Buick Lacrosse AWD was the perfect choice. It is comfortable and quiet on the inside, and holds the road extremely well, even in the snow. (Because of the low ground clearance, it does not do as well in deep snow.) We appreciate the "out of site" luggage space in the large trunk. The available in-vehicle wifi has been extremely useful, and the safety features such as the adaptive cruise control and the parking sensors have us totally spoiled. As for possible downsides: The "Infotainment System" has been useful and fun, but may be confusing for some older drivers. The voice recognition is a little sketchy. The autostop feature that shuts of the engine at intersections has worked perfectly, and should not be a concern. The electronically controlled gear shift took a little getting used to, but now I prefer it to a traditional gear shift. Our only really negative experience in over 69,000 miles of driving has been a transmission failure. I started getting “Service Transmission” error messages in my 2017 Lacrosse at 26,000 miles. The dealer was unable to diagnose the problem, even with help from GM. Transmission problems continued to occur intermittently, including multiple error messages and rough shifting at low speeds. Finally, at over 68,000 miles, the transmission failed completely while the car was at the dealer. The solution was to replace the electronic transmission control module, an expensive repair. The car has since worked perfectly for the last 1200 miles. Unfortunately, General Motors refused to honor the bumper to bumper warranty even though the problem first occurred below 30,000 miles and it took GM over 40,000 miles to solve the problem. Update 11/28/2022 We are now at 197,000 miles, and have experienced no additional problems. The lifetime fuel efficiency is 27.5 mpg, most of it highway miles. It is still a great car to cruise the highways of America!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
Report Abuse

5 out of 5 stars

2017 Buick Lacrosse Pemium

Desiree, 06/06/2017
2017 Buick LaCrosse Premium 4dr Sedan (3.6L 6cyl 8A)
19 of 19 people found this review helpful

Overall I absolutely love this car. I will say that even though the car is FWD, the front sits really low. I'm constantly worried about taller curbs when parking. You have to watch your head getting in the car (I'm 5'6) because the headroom is low and the seats sit low. If you raise the seat to drive, there is a chance of bumping your head upon getting out the vehicle. Thanks for the built in rear view camera because due to the shape of the rear window and the incline of the rear end, that camera is well needed. I was a little upset about the lack of a CD player. But I guess if you can learn to use the electronic trans. shifter, then you can learn how to use USB cords and the Bluetooth to play music from your phone. I absolutely love the engine and all the bells and whistles including the all the pretty moon-light ambient lighting throughout the vehicle when park/headlights are activated.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

A Great Car for long distance rides.

James, 09/29/2017
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
19 of 19 people found this review helpful

I got a surprise upgrade from the rental car company - "Buick LaCrosse Essence" with 4k miles on the odo. I rented it for a day and travelled 500 miles. This is firmly the best car I have rented so far. I hesitated to accept the upgrade in the beginning because it had a 3.6 V6 engine and would eat up my pocket. Luckily NO! I was surprised by the fuel efficiency. 528 miles and I have just filled close to 16 gallons of fuel. For a full size car with a big engine and beasty acceleration, I did not expect this much milage. 10+ hours of drive without much of tiredness. It is a very silent car. Cruising at 70mpg, not a noise. You will doubt if the engine is actually running. It has a very rich interior and awesome driver's seat that feels very comfortable for long rides. The dashboard is ergonomically designed with most of the buttons in reach. However, the seating is too low and will sink you down such that you won't see much beyond the dashboard for city rides. Maybe it was because I am a short person (169cm). Otherwise, the car felt very very stable and smooth throughout the ride.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Report Abuse
5 out of 5 stars

Great value in a beautiful package

Captain Jack, 04/03/2017
updated 10/13/2020
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
30 of 32 people found this review helpful

Over the years I've owned BMW's, Mercedes, Audi's, GMC Yukons, Acadias and Sierras. They all have positives and negatives, but you can't beat the value built into the Buick. I enjoy driving a smooth and quiet sedan again, and like the car very much and especially like the lower payments, good gas mileage and affordable maintenance and insurance over all the fancy imports I've owned. And bye bye to the $1,000 per visit import luxury car maintenance visits. Even though SUVs are all the rage, this solid large sedan is a quiet, powerful, comfortable and confident buy. 2020 update. Succumbed to SUV Fever and traded for Enclave Avenir which is splendid and so much easier to get in and out of, and more flexible with space.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
4 out of 5 stars

Rides like a rock

Scott H, 12/15/2016
updated 01/18/2017
2017 Buick LaCrosse Premium 4dr Sedan (3.6L 6cyl 8A)
51 of 57 people found this review helpful

I have a crimson red premium with the 20" wheels and tires. What a mistake. I drove the 18" version prior to getting mine and it was a floater. This one, equipped with RE97s rides like a go kart. And in sport mode it feels like you have no suspension at all. Now true, I'm a sporting sort of guy for an old geezer, but this car rides harder than a Vette or Z/28 that I've owned and its not in the same universe as my Pontiac G8 GT. At 500 miles I replaced the tires (at my expense) with Continental Extreme Contact DWS 06 and that helped a little. It still doesn't cure the issue that the suspension tuning is way off the charts. It's never still, never smooth. Going to the dealer service dept. tomorrow, but I highly doubt there's anything that can be done as it's just the way the car is. True, big wheels, but still a 40 series tire just like the 19s" on my G8. Why can the G8 ride light-years better on far more aggressive tires (RE-11s)? Other than the above, no complaints. Update: I did take the car to the very helpful dealership because GM wouldn't talk to me unless I did. Checked out 'nothing wrong' and 'to spec'' as expected. I also got a chance to drive another new one with the 20" wheels and tires with the hyper-strut and adaptive damping. It was just as bad if not worse (as it had the OEM RE-97s). I've asked the service manager to run this up the ladder with GM regional service folks to see if we can get engineering to take notice. Hard to believe that they put this car out in the captured test fleet and this wasn't noticed, especially on Detroit streets. Update at 1,300 miles. Now that I'm getting a few miles on it, the suspension isn't quite as brittle as it was before. Just got back from a 500 mile trip to the Detroit Auto Show where cruising at 80 mph up and back I got 30 mpg or just under. Detroit city streets took the edge of of the ride a bit. It's now in the range where I can tolerate it. Comfy seats for long trips and extreme quiet help. I got up there much more rested than past trips. I may end up liking this car after all.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Value
3 out of 5 stars
Report Abuse
5 out of 5 stars

Buick sets new benchmark in Luxury Sedans

Firemedic1105, 02/18/2017
updated 03/01/2018
2017 Buick LaCrosse Premium 4dr Sedan AWD (3.6L 6cyl 8A)
24 of 26 people found this review helpful

"I own the redesigned 2017 Buick LaCrosse, Premium/AWD. Previously I drove the 2010 LaCrosse, purchased new and redesigned that year. My satisfaction with the previous generation was outstanding, delivering exceptional service and reaching nearly 80K miles at trade-in. The NEW generation LaCrosse for 2017 undoubtedly sets a higher benchmark for Domestic Luxury Sedans! In addition to its superior comfort and quietness while in motion, this model simply excels in technology and efficiency. Loaded with every safety feature imaginable, this Buick also includes the most advanced 3.6l VVT 310hp V-6 engine, that includes Auto Cylinder-Deactivation and Auto Start-Stop technology. These features collectively assure impressive gas mileage without compromising on rapid acceleration. The latest available, 8-speed auto transmission, is operated by a very intuitive, shift-by-wire control knob. Gear transitions are flawless at speed. Being completely fair & honest with such low mileage currently, I choose not to rate my experience in reliability. However, if this model meets or exceeds my experience with the 2010 Buick LaCrosse, I will surely give it a 10/10 as well. I have no doubts on the future of this car. Every Professional review that Ive researched, suggests that this Buick will indeed give most comparable Foreign Luxury Sedans a serious run for their money! " Update: My mileage is now just over 4K; I've experienced zero issues with performance and zero warranty claims. This vehicle remains such a pleasure to drive, both on local trips as well as long distances. It is so comfortable and quiet. The rear seat has proven itself to be very roomy and as comfortable for adult passengers. I am approaching the Winter season here in Wisconsin and will be anxious to assess the performance of the AWD system. UPDATE 2/28/18: We have are approaching the 3K milage and have been through a typical Wisconsin winter. I am very pleased to confirm that the AWD system performed flawlessly and provided sure-footed traction during the wet/snow/ice conditions that we've since encountered. We have not experienced any mechanical or build related issues with our new LaCrosse and consider it one of the comfortable vehicles we have ever owned.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
Report Abuse
5 out of 5 stars

Exceptional

Hauskapoika, 05/07/2018
updated 06/09/2023
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
9 of 9 people found this review helpful

UPDATE on June 8, 2023 At 33,500 miles, only one tiny issue to report: A tail light bulb burned out at 22,000 miles - dealer replaced. Best gas mileage: City 23.2. Highway 30.9. Leg room front & rear: very good. Handles very well, for not being a hot rod or sports car, and has the optional handling package. Special likes: blind spot warning system, digital speedometer, back up camera, heated seats, separate seat controls, GPS which works very well, and trans is very smooth. The back up camera is especially useful in crowded parking lots because it can spot and notify on traffic, people, and objects from the side that I can't see otherwise. This car is a really good highway cruiser, and it is lively around town too. This car has just about everything you can get on a car, and at first, there is a learning curve for all the controls and gadgets. My wife is partially disabled and she is able to get in and out of the car fairly easily - even from a wheelchair. No leaks or squeaks and no oil consumption. This car has the 20" aluminum wheels which are pretty, but 18" wheels give a smoother ride. The 20" aluminum wheels tend to get scratches and nicks. I would recommend the 18" wheels. I updated the GPS offered by GM at a reduced price; it still is not fully comprehensive in Bakersfield because the community is growing so fast. The car is more than 6 years old with no troubles and still has original tires and battery.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

Test drove many cars. This was IT within 10 miles

Chuck Beger, 04/18/2019
updated 10/24/2022
2017 Buick LaCrosse Premium 4dr Sedan AWD (3.6L 6cyl 8A)
8 of 8 people found this review helpful

Update now that I've had it for over 4 years : I only put about 6,000 miles a year because I'm retired and don't have the commute every day. This car has been flawless for me. I change my own oil and do the rest of the required normal maintenance on it and it has never been to the shop for any problem. It's an extremely quite ride at any speed and very fast. Friends are amazed that while going 75+ on trips we can all talk living room volume and no one says, "What did you say?" I sometimes time the traffic when I'm entering and then hit the gas to see just how quick it is. Most of the time drivers that are coming move over thinking that they'll have to pass... not even close. O-60 in 6.0 seconds Doesn't let anyone catch up to me. It's a small adrenalin rush. The car is very roomy and back seaters almost always comment on how nice it is sit back there and stretch out. Overall I'd give it 9.5 out of 10 and I don't even know why I'm deducting 1/2 point for except nothing is perfect, I figure.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
Report Abuse
5 out of 5 stars

La Crosse White Frost Delights

Candice, 11/05/2017
2017 Buick LaCrosse Premium 4dr Sedan (3.6L 6cyl 8A)
8 of 8 people found this review helpful

What a beautiful design the LaCrosse affords me! Its color sparkles in the sunlight. If safety is your primary concern, then this vehicle’s appearance and many other features will delight you, too. So pleased with the comfort and the ease of operating all of the systems. The Bose audio capabilities are splendid, especially on long trips. Heated seats and steering wheel are welcome in the cooler weather. Will enjoy the cooling seats in summer’s heat and humidity. Love the expansive sun/moon roof. Passengers can enjoy so many vistas as they are chauffeured here and there. All in all, the LaCrosse compares very favorably to the Cadillac XTS, but is kinder to one’s bank account.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

Good but I would wait till GM gets it right.

Pat, 02/04/2017
2017 Buick LaCrosse Preferred 4dr Sedan (3.6L 6cyl 8A)
34 of 40 people found this review helpful

I had turned in my 2015 Impala and was looking for another sedan. I had driven the Chrysler 300 and the Lexus ES 350. My local Buick dealer let me take the Lacrosse for the weekend to give it a thorough test drive. While the car has many positive attributes, there are few major issues that kept me from buying it. First the good: The engine and transmission are a dream and provide smooth, quick, fuel efficient operation. The engine has strong exceleration and utilizes cylinder deactivation on the highway. I achieved an incredible 31 mpg highway which is very good for this size of car. The 8 speed transmission is the best I have ever driven and unlike other 8 speeds, it doesn't hunt back and forth for the right gear. It shifts so imperceptibly, there were many times I had no idea what gear I was in. Very Nice! Lastly, you can order Adaptive Cruise with an 18", 19" or 20" tire so you can get a comfortable, bump absorbing tire without having to be pushed into a package of options that includes hard riding 20" tires. Now the bad: I don't know who they are designing these front seats for but I'm a small guy, 175 lbs and the seat was too narrow for my legs and thighs. I've seen this in Cadillacs as well. Hello GM! Side seat bolsters are for THIGH SUPPORT, not to SIT ON or increase pressure on driver/front passenger legs! The bucket seat width narrows towards the seat back so much that my uppers legs were sitting directly ON the side bolsters. After 20 miles, the backs of my upper legs were hurting from the pressure. This absolutely killed the car for me which is too bad. The seat cushion itself was pretty comfy but the side bolsters were unbearable and my salesman said he had heard the same complaint from other potential customers as well. The next issue was overall quality with the car having a "cheap feel" to it. The rear, fold down seat back would not latch and lock in the upright position. The exposed, stationary latch mechanism attached to the back trunk wall (with grease all over it) was locked in the closed position so it couldn't engage with the seat back. I looked at it for several minutes trying to figure it out but could not get it to release. Looking into the trunk from the rear I saw polyester white foam stuffed in behind the trunk wall and the seat back that was coming loose and falling out. I have no idea where this foam was supposed to go or what it's purpose was. The morning I was supposed to return it, the battery died and I had to charge it. Then an error light came on referring to a transmission problem. This car had only 700 miles on it and cost $43,000 +, you just shouldn't have these kinds of problems! My 15' Impala was perfect and trouble free for the duration of my 24 month lease. It's seats were wide, supportive and comfortable. The car was quiet, and had great build quality and materials. I wish I could take this advanced engine and transmission and put it in the 2017 model I ended up purchasing. The bad thing about the Impala (again, Hello GM!) is I got pushed into a 20" tire to get my adaptive cruise which I will be quickly trading out for more comfortable riding 18" tires. The 20" tires transmit every road imperfection and make for a very hard, uncomfortable ride. I know, they look very cool but to me, it's not worth the sacrifice in comfort. I've researched how the adaptive cruise works and talked to my engineering friends in the auto industry and contrary to popular belief, you can change tire sizes without any problems.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Comfort
3 out of 5 stars
Report Abuse
5 out of 5 stars

Thrilled with my new Lacrosse

Stephen Freese, 06/21/2017
2017 Buick LaCrosse Premium 4dr Sedan (3.6L 6cyl 8A)
7 of 7 people found this review helpful

This was my first new car since purchasing my 2005 Toyota Avalon which I retired after driving it for more than 240,000 miles. I got a great deal on the Lacrosse since they were running a Memorial Day special with a 16% discount. I built the car I wanted on Edmonds.com at noon and had three offers that were much less than I expected by the end of the day, the lowest of which was from Wilkins Buick in Glen Burnie, MD. The dealer was able to find the exact car I wanted and had it ready for me to pick up in just a couple of days. I love the interior and exterior styling and the extensive technological features which were very intuitive to learn.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

GM Excellence

robert f steinlauf, 12/13/2017
updated 12/17/2018
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
10 of 11 people found this review helpful

My 2017 Buick Lacrosse is an outstanding vehicle that is a pleasure to drive. It is a triumph of American manufacturing superiority. This is my fourth Lacrosse in 7 years and it is the best yet. The car is comfortable and performs well on both long drives and in the city. I have had no mechanical or technological issues with the vehicle since purchase in November '17. On a recent trip from western North Carolina to south Florida the car averaged 34mpg. GM's decision to discontinue this model is unfortunate. There is a distinctive place for exceptional sedans in the US, and this car is truly exceptional.

Safety
5 out of 5 stars
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5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
4 out of 5 stars

Buick/GM has come along way

Mike Hoard, 06/27/2017
2017 Buick LaCrosse Premium 4dr Sedan (3.6L 6cyl 8A)
12 of 14 people found this review helpful

I've never been a big GM fan but this new Buick has me thinking. I had the Lacrosse for a two day drive and was actually surprised how I liked it. The styling both inside and out are much better than older Buicks, much nicer materials and fit and finish. It had a great ride and with the exception of a little road noise over some bad pavement, it was very quiet. There were a only a couple complaints about the car 1) needs more side bolstering in the driver's seat to hold you in better 2) typical GM needs to upgrade their sound system, it was ok but needs much deeper sounds 3) also typical GM needs to work on electronics, the automatic climate control kept turning the fan speed up and down to keep the car cooled where as my Toyota and Lincoln can do it without blasting the fans to maintain the set temp. Just small complaints to an other wise great road trip car.

Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Report Abuse
5 out of 5 stars

Old enough to buy a comfortable car

C Stein, 07/16/2018
2017 Buick LaCrosse Preferred 4dr Sedan (3.6L 6cyl 8A)
5 of 5 people found this review helpful

Surprising long distance mileage of 34 mpg to Oregon and back from SoCal. I drove 15 hours straight each way and was less tired than any car I have driven. Great style and finish.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
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5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

Transmission issues - Resoled

Debbie, 06/16/2018
updated 12/18/2018
2017 Buick LaCrosse Premium 4dr Sedan (3.6L 6cyl 8A)
5 of 5 people found this review helpful

We just bought a 2017 La Crosse Premium which is loaded. We drove it 30 miles and the transmission was slipping, did not shut off when stopped, a "Check Transmission" light came on, and the service symbol came on and stayed on. I would push the gas pedal after the stop lighted changed, and the car hesitated. Obvious transmission issues. I pulled over and called the dealership. They told me to go home and bring it back in the morning. I told them I was afraid of being stranded. I brought it back and they gave us a loaner. It now runs great!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
Report Abuse
3 out of 5 stars

Auto stop sucks

Jerry Adamson, 02/10/2017
2017 Buick LaCrosse Premium 4dr Sedan (3.6L 6cyl 8A)
40 of 52 people found this review helpful

This car has an engine auto stop program in it that shuts off the engine at every stop to save gas. The transmission jerks when it shuts off and starts up. It feels like someone just ran into the rear of the car when it starts up. This program will not let you come to a smooth stop before the engine stops. Then after the engine stops and it needs to start up again to operate the air conditioning, the car jumps ahead when the engine starts up again. Impossible to creep forward slowly. It is very annoying, aggravating and uncomfortable feeling. There is no way one can shut off this auto stop program. If I knew that this was going to happen, I would not have bought this car. Everything else in or on the car is great.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
Report Abuse
3 out of 5 stars

Great but noisy ride

Mike C, 07/01/2017
updated 01/05/2018
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
13 of 16 people found this review helpful

On smooth paved roads this cars has a db reading of 70 to 74 db which is pretty good. However we recently completed a cross country trip for Florida to Washington State and on rough roads the cabin noise is very high 80 to 85 db, bumps in the road come right through the suspension and there is very noticeable and annoying vibration transmitted through to the rear view mirror. On the exposed aggregate paving on roads around Seattle the road noise was so loud we could only hear the audio but turning it up to a very high level. Now that we are back in Florida on smooth roads the ride is OK but there is still a small vibration evident in the rear view mirror which seems to be coming through the body frame. The interior quality is excellent and the seats are very comfortable but the noise problem makes me regret purchasing this vehicle. One year on after purchase and all of the above still hold true. Had the dealer check the noise and rear view mirror vibration and he indicated they are both endemic in this model. No fix available from Buick except to perhaps look into buying a new set of 'softer' riding tires.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
Report Abuse
5 out of 5 stars

Great car! Don't listen to whiners about start sto

RyanLasVegas, 10/26/2018
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
4 of 4 people found this review helpful

First, comparing to other cars in this class, it is a great car over all. I compared this car to a Maxima, Impala and a 300. All cars were good in their own right. Maxima Sporty, 300 roomy, Impala a good blend of both. Buick was not even on my radar, and yes, I did think "Buick? I'm not grey yet...." but yeah, just like the commercial says, it's not your fathers Buick... What drew me to this car was it was better than those over cars overall. This car as well as the others I've compared has the 3.6 V6. Essence package. Good room for family, good power for in and out traffic, nice interior and exterior, and smooth ride. I dont know what the other reviewers were complaining about. Take it for a test drive, if you can, a nice long one, not just around the block like some dealerships have you do. Mess around with the features. All cars has that break in period to learn where things are and how things work. Watch and read reviews, and yeah, you'll get some nit picky reviews, but overall I think you will find that this is a great car. Additionally, the 4 yr bumper to bumper, 6 yr power train, 2 yr service and road side, and paint and rust warranty is hard to beat. So you could go with Lexus, Cadillac, or some other high end luxury and probably spend 20k more. If you want all the bells and whistles and AWD yeah, you get up there. But for an entry level luxury that's nicely equipped. You get a good car for price. Lastly, for all the nay sayers about the auto start stop. 1. I've driven many worse cars that has auto start stop and this one is the best by far... only noticed if you really let it bug you or pay attention to it. 2. I live in Nevada, so a way to by pass the function is to set your climate control to Max, not eco and run the AC. At first, I didn't think the auto start stop was working. But then I messed with the controls. If you do this it puts a draw on the battery and engine and your car stays running in my experience. Not that it saves on gas. If you drive a hybrid, it feels similar at the start. So my impression is good family car that is well designed inside and out. Power and handling is smooth. Priced competitively against rivals. Trim level, go with Essence if you want well equipped for price.

Safety
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Report Abuse
5 out of 5 stars

Base model LaCrosse anything but base

John Baril, 01/09/2019
2017 Buick LaCrosse 4dr Sedan (3.6L 6cyl 8A)
4 of 4 people found this review helpful

Perhaps one of the most underrated cars sold in the U.S., even the base model LaCrosse is extremely well-equipped (Apple Car Play, Homelink, rear parking sensors) and is really beautiful. Also typically Buick-quiet. I've owned BMWs, Mercedes-Benzes, Lincoln, Jaguar, VWs, Audi, et al. Except where some of these might be superior (sport sedan handling), the Buick, IMHO, is as well put together and aesthetically pleasing.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
4 out of 5 stars

Enjoy the Ride

Tracey Lewis, 11/16/2018
2017 Buick LaCrosse Preferred 4dr Sedan (3.6L 6cyl 8A)
4 of 4 people found this review helpful

I bought my Lacrosse in July 2017. In October 2018, the serial gateway module that controls the instrument panel had to be replaced. My dealer said that he had never serviced this problem before so it may have just been a fluke as others were not having similar issues. Other than this, I loved owning this car - with one exception. The auto stop/start which helps save fuel is annoying. I would have liked to have been able to disable it. I traded this car for personal reasons and was disappointed in its resale value.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
Report Abuse
3 out of 5 stars

Phantom battery drain

George, 04/14/2021
2017 Buick LaCrosse Premium 4dr Sedan (3.6L 6cyl 8A)
4 of 4 people found this review helpful

Unsolvable battery drain kills batteries every year or so. Many reviews address this issue but i missed them before buying. Just spent 300 dollars for new battery w labor. Location in trunk is such that the average guy could never remove it. Must completely remove trunk linings to even see it. Problem has afflicted lacrosse for years and never fixed.

Report Abuse
5 out of 5 stars

Auto-Stop and Adaptive Cruse Control is fantastic.

Robert Siegel, 01/25/2018
updated 02/26/2024
2017 Buick LaCrosse Premium 4dr Sedan (3.6L 6cyl 8A)
6 of 7 people found this review helpful

This car is absolutely fantastic. Yes, it costs way more than a Camry or Accord, which I have also owned. The start-stop does not use the starter and battery. Instead, the computer keeps track of where cylinders are to restart. The car restarted once while I was stopped at a light because the air need to come back on, it did surprise me. However, under normal driving you don't even know that there is start-stop working. The engine is running after you take your foot off of the brake and before you can get to the gas. It does not turn off until the speedometer reads 0. The adaptive cruise uses about one car length per 10 MPH on the closest setting, I wish it had a closer setting for highway driving. I use adaptive cruise all the time, even in town at 25 MPH. It accelerates using the best gas mileage. At 70 MPH, I'm getting 34 MPG. This car is great! Still the best car I have ever owned. Too bad it's discontinued!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

Still a great car after 4 years

LarryS, 04/07/2020
updated 10/07/2022
2017 Buick LaCrosse Premium 4dr Sedan (3.6L 6cyl 8A)
3 of 3 people found this review helpful

I am amazed every time I drive, you can't get any better a ride, and after 4 years of heavy travel, everything in the car still works.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

What a Surprise

Charles Pletcher, 01/22/2020
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
3 of 3 people found this review helpful

I thought I'd never find another car that would give that rare WOW!!! moment, I've seldom experienced during my 60 years behind the wheel. I've owned top-of-the line Cadillacs, Lincolns, BMW's and Mercedes. Out of all of them, only my 1972 Mark IV and my 1995 740 IL literally knock my socks off. Here's the surprise: I've come to believe my LaCrosse Essence is the best car I've ever owned; the ultimate WOW!!! moment. CHARLES PLETCHER

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
Report Abuse
3 out of 5 stars

Luxury car ride with economy car seat comfort

PaulC, 09/01/2017
2017 Buick LaCrosse 4dr Sedan (3.6L 6cyl 8A)
6 of 8 people found this review helpful

Ride of the base sedan I rented for 4 days was smoother, quieter and more free of vibration than any car I have driven the past two years - better than Toyota Avalon, Lexus ES350, Lincoln Continental, Impala. But the seats are uncomfortable. The seat bottom is hard so the pressure points cause soreness and fatigue to set in within 15 minutes. And the seat back lacks sufficient lumbar support even when the power control is set for maximum support. Powertrain is smooth and quiet. Air conditioner cold and powerful. Gearshift control is unconventional and unintuitive - took me 5 minute to figure out how to shift into reverse. Ironically, I find several much less expensive full sized cars have more comfortable front seats than the Buick Lacrosse, Toyota Avalon and Lincoln Continental; e.g. the 2018 Toyota Camry and 2017 on up Kia Optima. As a potential buyer seeking ride and seat comfort, at present my favorite prospect so far is the 2018 Camry LE or XLE as it offers near LaCrosse levels of ride comfort and quietness with much softer, more better shaped seats and superb directional stability on the highway - all important characteristics for fatigue free long distance cruising.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
1 out of 5 stars
Report Abuse
3 out of 5 stars

Bought Buick as a dream car, living a nightmare

Sebastian S., 03/07/2019
updated 07/18/2019
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
4 of 5 people found this review helpful

Buick LaCrosse may be a great car if GM could just honor the warranty. I own this new car for over a year. From the start it was plagued with problems. After 9 dealer visits, 3 GM/Buick customer service cases and e-mails to GM's vice president for Buick, I am still driving with a very bothersome creaking/flapping noise coming from the front passenger door. Dealers can't figure it out, GM does nothing to help. Their customer service is atrocious, better said, non-existent. Update: it's been one and a half year, I spent more time, wrote more letters, GM opened more customer service (they should not use the term) cases. I also found rust on the door molding and on the car. They (partially) cleaned the rust but didn't resolve the issue. People advised me not to buy an american car. GM proves them right. I welcome a GM executive who wants to have a dialog with me. I'd love to help them understand where they can make improvements. They won't, though. Gave them plenty of chances already.

Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
2 out of 5 stars
Comfort
2 out of 5 stars
Value
4 out of 5 stars
Report Abuse
2 out of 5 stars

2017 PURCHASE

David Quast, 11/01/2016
updated 05/09/2018
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
18 of 29 people found this review helpful

Ride quality is horrible. Bad continuous vibrations in drivers seat. Tires pound the pavement. No comparison to my 2011 Lacrosse trade-in. Complained to dealer. Showed service builletin #03-03-10-007j. Tires get a flat spot when not being driven, and should be driven at least 15 miles to get rid of flat spots. Suggested buying new michelin tires for $900.00. Shifter drove me crazy. Traded car because of this.

Safety
2 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
2 out of 5 stars
Report Abuse
5 out of 5 stars

2017 LaCrosse fits like a glove.

Craig Wendorf, 11/29/2016
2017 Buick LaCrosse Premium 4dr Sedan (3.6L 6cyl 8A)
7 of 11 people found this review helpful

Although the tires can be a bit noisy on some road surfaces, I love driving my LaCrosse. I've had it 8 weeks and still look for reasons to go driving. I got the Premium model because I wanted the safety alert seat among other standard features.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
5 out of 5 stars

Classy and Sporty

Ignatius Pagano, 10/10/2016
updated 10/12/2021
2017 Buick LaCrosse Premium 4dr Sedan (3.6L 6cyl 8A)
19 of 33 people found this review helpful

Safety features are great-Automatic Vertical and parallel parking feature needs getting used to. Corrective steering is great when getting near edge of road or other lane. New shifting system is outstanding. Voice recognition features very improved along with Navigation system. Entertainment system/technology improved from my recent 4 Lacrosses. Turned in a 2014 premium Lacrosse and impressed with all the 2017 changes and new styling. 30 MPG on trips. Looking forward to Lacrosse Avanir.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
3 out of 5 stars

Senior non-techy lady

Sandy, 03/14/2019
updated 03/16/2020
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
2 of 2 people found this review helpful

I have only had the car for a few days so couldn't really answer some of the questions. Lots of new technology which I have to look up in my manual to use. I am not fond of the auto shut off feature and wish I could shut it off when I chose to. I also do not like the fact that the gas tank door is now on the passenger side which is opposite of the Buick I last had. Why should a person have to walk around their car to out gas in!! On the plus side, after test driving different makes, the Buick seems more sound and better quality. One year later I find that I Hate the shift--why pot that extra P (park) to the side on the shift. I also think the climate control should be on a separate button rather than on the screen which is hard to turn the A/C on when driving. My car also has some weird noise in the rear that my dealership hasn't been able to fix. One very good thing is the gas mileage.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
5 out of 5 stars
Report Abuse
4 out of 5 stars

She can get up and go!

PQM, 10/10/2019
updated 04/19/2022
2017 Buick LaCrosse 4dr Sedan (3.6L 6cyl 8A)
2 of 2 people found this review helpful

A really decent engine responds well when booted. No problems with merges. The different levels get confusing. A good time to make a list of must-haves or really want. I.e. that base model does not have Sirius. But hey, it has everything else. I find the seat good for long distance riding. Best improvement from my 2012 is the backup camera. The LaCrosse hasnt been good with rear visibility for a long time. Very happy with it. Its been 40,000 miles now. One disconcerting occurence just two weeks ago when it had system hiccup affecting the "engine/transmission system failure" that brought me to a crawl on takeoff and capped in 4th gear. Ultimately the lights went out after letting it sit for 20 minutes. Still brought it in. It needed the ecm to be reprogrammed. Thats 189.00 . Throttlebody needs cleaning as well. Thats next on my budget.. other than that, all is great! 49,000 and all is well!

Report Abuse
4 out of 5 stars

2017 lacross

Tim, 02/25/2020
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
2 of 2 people found this review helpful

It is a quiet car, smooth riding and gets very good gas mileage. I'm not a fan of the automatic off at ever stop light. And the transmission and engine never seemed ready to go, it's got plenty of power but has a decent lag until it down shifts like 2 gears and reacts to your punching the gas. I do like the space, it fits the 4 of us easily. Golf clubs fit in the trunk, We have 36K miles in two years and have not had a single problem with the car.

Report Abuse
4 out of 5 stars

Not loyal anymore.

James, 01/07/2017
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
6 of 10 people found this review helpful

I was sad to learn that I would have to spend $40k just to get leather seats. Also if I want the nice "Bose" stereo I would have to buy a "package" that would include Navigation and a bunch of other useless "safety" features you really don't need if your paying attention. They don't put michelin tires on their premium sedans anymore. Really? I'm done with GM. I currently drive a 2015 lacrosse. I really think they took the wrong direction and that new gear shifter. Its the same one that they put in the Cruze I think.? I am now looking at the new Continental. They have little "package" games too. If you compare a loaded Lacrosse which is $50k to other competitors I think the decision becomes much clearer. If I am going to spend $50k on car it isn't going to be a Buick. Sorry GM.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Report Abuse
2 out of 5 stars

Not Happy

Larry M. Fierstine, 06/11/2017
updated 06/14/2021
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
11 of 20 people found this review helpful

I purchased a 2017 Buick Lacrosse Essence in Dec. 2016. The vehicle has 1550 mi., and has been in the shop twice for wind noise and rattles. The first time the car was in the shop for a recall, I mentioned the wind noise and rattles, the car was in overnight, a part was needed to fix the wind noise, a week later the part came in, had it installed , did not fix the problem, the car stay for an entire week. The jury is still out on the wind noise, but still has rattles. A plastic water bottle in the cup holder rattles. I don't want to have the car constantly in the shop, so I am driving it as is, and will address rattles at the next recall. Design flaws , my wife(5'4") and I(6') can not get in or out without bumping our heads, roomy luxury! The pass thru is worthless, nothing can safely be retrieved from it unless you stop and crawl into the car to get what you want. The arm rest on the center counsel is to short and does not slide forward for comfort. The cubbies in the doors are horrible, your can not get sunglasses out because the decorative plastic won't allow access to retrieve them from the cubby without again stopping and reaching with your other hand to get the sunglasses. The rear window comes so far back that if interferes with the access to the trunk. Do not try to load a normal set of luggage. I noticed in your article you used one medium bag for the pictures. One of the rear seat releases came loose, I was asked by the dealer if I had overloaded the trunk, I replied it is for cargo? To say we are unhappy is an understatement. We expected more for our $45,000 purchase. Never again, Larry M. Fierstine

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
Report Abuse
1 out of 5 stars

I Hate Auto Stop!

BBC, 08/30/2017
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
16 of 30 people found this review helpful

Don't buy. Auto/Stop is a terrible feature. Every time you come to a stop the engine turns off. When you lift your foot off the break the car starts and you can feel the transmission engage. You need a neck brace to drive this car. Car seems like it's always banging in and our of gear. If you slow down then hit the gas the car lunges forward. I hate driving this car. This is my 3rd and last LaCrosse. My last Buick as well. So far I have not been able to turn this feature off.

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
Report Abuse
2 out of 5 stars

Terrible front seat, shakes and vibrates

Buick LaCrosse 2017 PremiumAWD, 12/04/2018
updated 12/07/2020
2017 Buick LaCrosse Premium 4dr Sedan AWD (3.6L 6cyl 8A)
10 of 19 people found this review helpful

I researched A LOT before I bought this car...On paper it looked great...Huge, comfortable, full of tech, all safety features...I found a great deal on it 30% off with only 3000 miles on...I test drove it for 30 min on back roads and 5 minutes on highway...everything was OK...soft ride, quiet, smooth. I bought it and was very exited. Until I drove it on windy highway with steep incline/decline...The front driver seat is terrible, pressure on both buttocks, possibly because of the stiff safety vibration thing on the sides of the seats. When speed is above 60, vibration is very noticeable under the seat. The whole car shakes when speed approaches 80. Transmission shifts up and down and car kicks front and back when going uphill. I drove it for 1500 miles, still can't find a comfortable position to sit, even with seat cushion. The car waddles all the time, and I get motion sickness...I LOVED the car before I bought it...now I can't even drive it because I get butt pain and sickness in my stomach...I can't believe I am saying it...but I miss my Corolla LE...with it's mere 128 hp and terrible wind noise and revving engine uphill and downhill...at least I could put earbuds and forget about the road...this one keeps rocking and jerking me, and I am stuck with it... Update after 2 years: Car continues to jerk and shake...Transmission is terrible...kicks with each gear change...especially in cold weather. Tires worn out after only 35k miles... Bose subwoofer makes loud buzz with each beat... I can't wait to get rid of this car...

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
2 out of 5 stars
Reliability
5 out of 5 stars
Value
2 out of 5 stars
Report Abuse
3 out of 5 stars

So far so good, but transmission is worrying

Christopher Edgar, 09/14/2019
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
3 of 5 people found this review helpful

I've had my LaCrosse Essence for 3 years and 13k miles, leased, and it was my intention to purchase it once the lease ends, but I'm not so sure now. Good: This vehicle has been smooth and comfortable for the most part, so far. It's got some power, is quiet, has a smooth ride and is fun to drive. The gas mileage, while not what I hoped, is not terrible. It's got a really stylish interior design. Buick's Intellilink has an elegant look to it, and the navigation software looks much better than others I've seen, particularly with the 3D view. Disappointing/Bad: The #1 concern for this vehicle is the transmission. It hasn't been as bad for me as it has been for some people, but I noticed it shifts poorly when you slow down to a near stop then give it gas again. Does a sedan like this really need an 8-speed transmission? Will it fail for me at 70k miles like it has in one complaint? GM is not known for reliability (particularly automatic transmissions) and quality these days, but I heard that Buick was not like the rest. I'm worried that it might be, and the well-known clunky transmission is not a good sign. The stop-start, overall, doesn't bother me as much as it does other people, but it definitely seems like a waste. Beyond the unpredictability of it engaging properly, I have another concern: what's the point of a stop-start system that will only shut off the engine for 20 or so seconds then start it again, whether you move or not? I don't know why (maybe battery drain?) but it won't stay auto-stopped for any longer than that. The navigation interface is definitely clunky, and I agree with another reviewer that the climate controls are unintuitive and arcane. But I've grown used to it, even to the weird gear shift knob/system, and could live with it. I am pretty disappointed in the stereo system. I paid for the upgraded Bose system, but I suspect the head unit just doesn't put out enough power to make the speakers come alive. Feels like it has no midbass, no kick. In fact, despite Buick angling to get rid of the "car for old people" reputation, the stereo system comes off as... a stereo system for old people. Conclusion: Overall I love the car, and could live with all problems but one: the poorly-designed transmission that signs seem to indicate won't make it to 100k, or maybe even 60k, miles. That's the unforgivable sin GM is known for, and I am afraid they have committed it here. I suspect I may give up on buying the car and let the lease expire. I don't trust the transmission design to drop more money into this car, and I will not reward Buick by paying them to replace a defectively-designed transmission. Add on top of that the whole bailout thing combined with GM closing so much U.S. production anyway, and I have little inclination to be forgiving toward them. I've owned 3 GM cars, one of which, a 1999 Saturn SL-2, didn't last 6 years because of an engine defect that required 4 engine replacements -- I should have learned my lesson then. This will be my last.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
Report Abuse
5 out of 5 stars

Excellent Vehicle

Fred Wulff, 05/01/2017
2017 Buick LaCrosse Premium 4dr Sedan AWD (3.6L 6cyl 8A)
3 of 5 people found this review helpful

Excellent design, power, technology, ride, and value.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
2 out of 5 stars

Incorrectly thinks it knows what's right (always)

D Dahl, 07/22/2017
2017 Buick LaCrosse 4dr Sedan (3.6L 6cyl 8A)
13 of 28 people found this review helpful

My wife and I rented a LaCrosse for a week in Colorado. We put more than 1000 miles on the car during this time. Pros: The seats are comfortable and the ride is nice. Cons: The controls and instrumentation are awful. The gear shift is very un-intuitive and you cannot go easily from manual shift mode back to automatic without going into neutral. The back-up camera comes on in reverse (duh), but it does not turn off until you roll forward for a while in a forward gear; this is distracting and unlike all the other cars I have driven. The paddle shifters are worse; it's very easy to hit them accidentally, at which point you *have* to shift via them; there is no easy way to go back into full automatic mode... you just wait until GM decides it's the right time to return to auto mode. The engine turns off when you come to a stop... sometimes... others it doesn't. The headlight controls are hidden by your left hand if you drive using 9-3 or 10-2 hand position. The touchscreen must be used for climate control and it's arcane and opaque in terms of getting the air set just right. The audio system controls on the touchscreen were such that I just turned the volume to zero to avoid having to deal with it (why no just turn it off? you ask... well, when I tried that, it turned off the whole touch screen along with the climate control). Overall, the user interface with this car is what I would expect from sophomore level design students who did not have enough time to complete their semester project. If it were simply a matter of getting used to different controls I would be more forgiving, but the controls o this car are just plain bad and would be a nagging irritation for as long as it's owned. Also, the gas tank is small and I had to hit the pumps more often than I expected. Not recommended at all.

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Report Abuse
5 out of 5 stars

Rebuilt still Love It

Rob Joy, 10/08/2019
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
2 of 3 people found this review helpful

I bought This Car A weeks Ago.. It was Previously In an accident and Totaled because The Driver Air Bag Deployed.. Overall Nothing Unfixable was wrong with the car.. It was Repaired back to perfect condition And Drive Still Like New.. On Has 35k miles.. I only Paid 13k for The Car!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
4 out of 5 stars

Try before you buy

E Barkowski, 02/28/2018
2017 Buick LaCrosse Preferred 4dr Sedan (3.6L 6cyl 8A)
3 of 7 people found this review helpful

It is cheaper to lease a Lexus or Mercedes than this LaCrosse.

Safety
3 out of 5 stars
Technology
5 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
5 out of 5 stars
Report Abuse
4 out of 5 stars

COMPLAINERS, LEASE DO NOT BUY.

DEPLORABLE, 02/01/2017
2017 Buick LaCrosse Premium 4dr Sedan AWD (3.6L 6cyl 8A)
7 of 19 people found this review helpful

All the negative comments about the lacrosse PREMIUM ALL WHEEL DRIVE are not as i am experiencing my LACROSSE. My LACROSSE list at $ 50,370 was well worth the experience i am enjoying. I can only assume that the negativity i saw in the reviews must be frustration from the PRESIDENTIAL election. By the way this is my third new lacrosse since 2010.

Performance
4 out of 5 stars
Comfort
4 out of 5 stars
Report Abuse
5 out of 5 stars

Except for back seat!

William, 12/23/2018
updated 06/26/2019
2017 Buick LaCrosse Preferred 4dr Sedan (3.6L 6cyl 8A)
1 of 1 people found this review helpful

I love my 2017 La Crosse with one exception. The back seat is extremely uncomfortable. At the bottom where the seat bottom meets the seat back there is a raised section that actually hurts the tailbone. All else is great.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Excellent year-end purchase - very comfortable

SC Gator, 05/12/2019
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
1 of 1 people found this review helpful

We were looking for a large, comfortable sedan with great leg room and a big trunk for taking long road trips. The original MSRP was $41.6K and the car had all the extra features that we wanted. We've had the car for just over one year and think it was a very good purchase. The ride quality is very good and quiet cabin will probably improve when the slightly noisy OEM 18" Continental tires are replaced with Michelin Defenders. On nine highway trips of more than 250 miles each totalling 3,800 miles, we averaged 32.7 mpg with a high of 35 and a low of 29 on individual tanks. The gear shift selector is manageable but Park can inadvertantly be selected when looking for Reverse - not a great replacement for the long standing P, R, N, Dr, Low arrangement and a questionable piece of engineering. The V6 engine has plenty of power for good acceleration on to expressways and for passing on two lane roads. The 8 speed automatic shifts smoothly and has no trouble finding the correct gear. Navigation screen and radio were replaced under warranty and the quality of dealer support was excellent. The backup camera and the side traffic warnings work well, as rear visibility is slightly hampered. The car does sit low and it is slightly more difficult for older people to get in and out of the front seats easily than in our previous Buick Lucerne. Very little to complain about and would recommend the car that we consider stylish and comparable to vehicles costing considerably more.

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5 out of 5 stars

The bomb

Jack, 07/25/2020
2017 Buick LaCrosse Premium 4dr Sedan AWD (3.6L 6cyl 8A)
1 of 1 people found this review helpful

I've had my Lacrosse for 2 years, purchased certified with 7000 miles, now has 30,000. Predecessors were 3 Audi A6 , Volvo S80 and Cadillac ats and 2 rare Passat W-6. All were cars I enjoyed. This Lacrosse is easily the best all round of the bunch. Importantly its reliability has been teriffic.

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5 out of 5 stars

Good Car

Robert , 05/04/2020
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
1 of 1 people found this review helpful

Test drove the Essence trim and was very impressed it had more than enough features and had a very comfortable ride experience! The car has a bunch of leg room and the inside cabin eliminates all outside noise, to be honest it is a little over the price tag I am looking for but I had to compromise since it is the perfect full size sedan and I am disappointed that they are discounting this model. Overall great car without all the unnecessary flash!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

First time GM owner and I LOVE this car!

Wes G., 03/05/2020
2017 Buick LaCrosse Essence 4dr Sedan (3.6L 6cyl 8A)
1 of 1 people found this review helpful

Having owned many brands of cars I never expected to love a Buick as much as I do. I was out shopping for two year old cars and driving barely used Genesises, K900s, Volvos and Audi A6s. I randomly stopped at a Buick dealer and they had a Lacrosse just in off of lease in the back I spotted while looking at something else. I opened the passenger door, sank into the super soft seats and finally said “AHA!” The seats in all those other cars are very firm and I just couldn’t justify getting out of a more comfortable Kia Optima for no other reason than I needed a bigger car for carrying passengers. I searched hard until I found one for sale as there weren’t many made and I wanted a blue one which was only made for 2017. I bought it and love it! The seats are like nothing else in it’s class and after 3 hours of driving in Atlanta traffic I now find I’m calm and my body isn’t tense or hurting from a more firm German style seat. My only complaints would be that there are no heated rear seats. This seems small but even my Optima had that along with cooled/ventilated seats. I shouldn’t have to buy the top of the line to get either of those at the price point of the Essence which was $45k new. My Optima also had a heated steering wheel (only available on the top level even though the button is already there on the wheel) and the stereo on it blew this Bose Centerpoint out of the water. No matter how I adjust this stereo it sounds hollow and like a step back to cars from last century. Yes it booms, but it sounds empty whereas other cars seem to surround you better nowadays. Also the navigation seems to have it’s own mind at times when it tells me I’m “off-road” when I’m clearly sitting at a 6 lane highway intersection. Even though it does that I still love the car! I love how it drives and it often surprises me when laying into a curve, even without the Sport drive package. It’s a unique car to own but I’d advise taking it on a long test drive before purchasing and to try the NAV and stereo too. I

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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