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Audi loses a customer for $300...
I drive a 2017 Audi A4. Recently, the programmable radio buttons and MMI began to malfunction. I brought it in for service expecting a repair under warranty and was told that the problem was “likely” due to liquids spilling onto the buttons, not covered by the warranty. I would tend to agree with this diagnosis BECAUSE the radio buttons are positioned directly next to the cup holders. It is almost impossible to avoid spilling liquid into the buttons because of this design. Even the motion of the car with a cup of liquid in the holder could easily cause liquid to spill into the radio buttons. Nevertheless, this is clearly a design flaw with the center console. I have been a computer engineer since 1983 therefore my ability to recognize a user interface design issue is my business. But it doesn’t take an engineer to recognize the poor design of the center console. I contacted Audi customer support AudiCustomerExperienceCenter@audi.com and after waiting almost two months, the customer service rep never bothered to provide a final response. Instead, I had to escalate, searching the internet for another way to contact Audi, who agreed to cover only the parts ($600) but not the labor costs ($300). I did not accept this offer because the design of the center console is the cause of this issue because it’s inevitable that liquid will spill into the radio buttons given that they are positioned right next to the cup holder. So there you have it. Audi has decided to lose a customer for $300 over what in my opinion and experience is a design flaw. This is my second A4. The cup holder of the 2012 A4 was NOT positioned next to the radio buttons. In 2017 Audi changed the console and created this problem.
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It's a Great Car to Own, and only has some Flaws
Great car, period. The only problems I've found are (1) up and down driver's seat lumbar support doesn't go "low" enough, (2) the "cup holders" are too far forward and thus are not great for holding large coffee mugs, and (3) I'm still having trouble with the "voice recognition" for the navigational system (perhaps I didn't learn enough "English" in high school
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- 2.0 TFSI Premium Plus quattro SedanMSRP: $13,99018 mi away
- 2.0 TFSI Premium quattro SedanMSRP: $13,6777 mi away
- 2.0 TFSI Premium Plus quattro SedanMSRP: $10,49523 mi away
Great car!
Nice interior finishes, nice exterior styling, great pickup. Great handling vehicle.
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Red looks the best!
Don't bother with the Sports Package, with its low-profile tires. If you insist on those damage-prone tires, buy the tire and wheel insurance package right away. With the standard wheels and tires, the car will still handle like it's on rails. If you witness anyone else's car even touching yours, get their ID and report the incident. It takes very little impact to damage the automatic accident avoidance system sensors inside the fenders, and the cost to repair and re-calibrate can be substantive.
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Outpacing BMW
I've got a BMW M3 Convertible - E46 circa 2003. I had a 2006 330xi which my son now drives. Unfortunately for BMW, that was the last year they put out a competitive and inspiring small lux sedan. This A4 (Premium Plus with Sport Package) is in another league. Engine pep, ergonomics, controls, safety features, pizzazz, even the looks with the superior LED lights/DRLs - top of the class! Not a true "bargain" but you get plenty for your money. Another really nice feature is the "Jukebox" capability. There's a DVD player stashed in the glove compartment that reads CD/DVD's and holds 10Gb of storage. That's a few thousand songs - as good as my iPod with no wires!
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