2019 Ram Promaster Cargo Van Review
2019 Ram Promaster Cargo Van Review
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Edmunds' Expert Review
byDan Frio
Reviews Editor
Dan spent many years covering the go-fast, look-good, get-loud corners of the automotive universe. First, he served as editor of enthusiast magazines AutoSound and Honda Tuning, then as executive editor at SEMA News, the publishing arm of the trade group that produces the annual SEMA Show (yes, that show). As a contributor to Edmunds, he now likes to keep the volume low and the speed limit legal, providing expert car-shopping advice to drivers looking for the perfect match.
Pros
- Good low-traction performance and tight turning radius
- Variety of body styles to suit a range of business needs
- Available onboard internet connection
Cons
- Strange and uncomfortable driving position
- Less towing capacity than other full-size vans
- Unrefined ride quality, even for a van
What's new
- Increase in towing and payload capacities
- Mild front-end styling updates
- Part of the first ProMaster Cargo generation introduced for 2014
Few vehicles have changed as dramatically in the last few years as the full-size cargo van. Traditional models based on heavy-duty pickup frames and components have largely given way to lighter, narrower and taller vans that are safer, more efficient and easier to drive.
Cost to DriveCost to drive estimates for the 2019 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/118" WB (3.6L 6cyl 6A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of N/A undefined in Ohio.
Monthly estimates based on costs in Ohio
Not EPA tested for Promaster Cargo Van 1500 Low Roof
Promaster Cargo Van 1500 Low Roof
vs
$314/mo
Avg. Midsize Van
Several models, including the Chevrolet Express, the GMC Savana and the Nissan NV, still use a truck frame as a base, while the Ford Transit used carlike unibody construction for reduced weight and improved ride comfort. The 2019 Ram ProMaster Cargo takes it a step further: Not only does it have a unibody, but it's also driven by its front wheels. All rivals are rear-wheel-drive.
Front-wheel drive offers benefits such as a lower floor height, which makes cargo loading and entry and exit easier. And extra engine weight over the front wheels can offer better traction on slippery roads. A tight turning circle also helps with low-speed maneuverability. Front-wheel drive, however, limits towing capacity, and while the ProMaster offers increased capacity for 2019 — it can now tow up to 6,800 pounds, 30 percent more than before — it still falls short of the more than 7,000-pound maximums of its Ford, Nissan and Mercedes Sprinter rivals.
But the ProMaster remains strong where it counts for cargo vans: Its maximum payload capacity of 4,680 pounds ranks near the top of its field.
The Ram ProMaster is a good pick for commercial use if you can overlook its unconventional style (slightly updated for 2019), strange buslike driving position and mediocre towing ability. If you can, the payoff is a cargo van with excellent city mobility and easy cargo loading and unloading.
Edmunds' Expert Rating
The 2019 Ram ProMaster Cargo breaks the cargo van mold with unibody construction and front-wheel drive, a layout typically used in cars and crossovers. It can't tow as much as rivals, but a low floor height makes for easy cargo loading while a tight turning radius makes navigating crowded city streets a cinch.
Trim tested
Edmunds has limited experience with the Ram ProMaster Cargo. The following is our take on what's significant about it and what you can expect.
Driving
The 3.6-liter V6 is refined, with smooth shifts and a notable lack of engine noise. It feels easy to drive this van in crowded urban centers thanks to light steering, a relatively tight turning radius and vast forward visibility.
Comfort
The seats are well-bolstered, but the driving position is odd. The steering wheel only telescopes and does so in an up-and-down fashion — it's not dissimilar from a bus and many are bound to find it uncomfortable, especially tall drivers who'll be hunching over the wheel.
Interior
There's nothing fancy about the ProMaster. Like all cargo vans, this beast is about function, not form. The ProMaster doesn't offer blind-spot monitoring, so consider the optional tow mirrors and side window glass for extra visibility.
Utility
A low liftover height makes it easy to load items or step into the boxy cargo area. Cargo capacity ranges from 259 cubic feet in the short-wheelbase, low-roof 1500 model to 467 cubes in the long-wheelbase, high-roof 3500 with the extended cargo area.
Technology
A rearview camera and a 5-inch touchscreen with Ram's intuitive Uconnect interface are standard.
Which Promaster Cargo Van does Edmunds recommend?
Standard features remain the same regardless of trim, so the best model for you depends on the length and roof height that you need. Lower-numbered models correspond to a smaller wheelbase and a shorter roof height. For instance, the 1500 is the only one that offers a short wheelbase and low-roof combination, while the 3500 models can only be ordered with a long wheelbase and a high roof.
2019 Ram Promaster Cargo Van models
The 2019 Ram ProMaster Cargo is a large van with two seats and a large cargo area designed for storing gear and upfitting. There are no traditional trim levels. Instead, its 1500, 2500 and 3500 levels indicate the size of the vehicle (higher numbers translate to longer available wheelbases and taller roofs) as well as increasing payload ratings.
All ProMaster models come with a 3.6-liter V6 gasoline engine (280 horsepower, 260 pound-feet of torque) that drives the front wheels through a six-speed automatic transmission.
The 1500 carries a gross vehicle weight rating (GVWR, or maximum allowable weight of the vehicle and its contents) of 8,550 pounds, with a payload rating of 3,770 to 3,990 pounds, depending on configuration. A 118-inch wheelbase and a low cargo roof are standard, while a 136-inch wheelbase model is available with either a low or high cargo roof.
The 2500's GVWR is listed at 8,900 pounds, with a payload rating of 3,700 to 4,130 pounds. It's available in a high-roof configuration with a 136-inch or 159-inch wheelbase.
Lastly, the GVWR for the 3500 is listed at 9,350 pounds, with a payload rating of 4,020 to 4,430 pounds. A high roof is standard, as is a 159-inch wheelbase, and you can even order an extended version with a longer cargo area.
Standard features on the Ram ProMaster 1500 include 16-inch steel wheels, split-opening rear doors, manually adjustable mirrors, remote locking and unlocking, a full-size spare tire, a rearview camera, air conditioning, cloth upholstery, a telescoping-only steering wheel, cargo lights, tie-down rings in the cargo area, a 5-inch touchscreen, two USB ports, and a four-speaker audio system with an auxiliary audio jack and a media player interface.
The 2500 and 3500 versions come with the same equipment as the 1500, but they feature a heavy-duty suspension to deal with the higher payloads.
Optional features include alloy wheels, power-folding and heated mirrors, windows for the sliding rear doors, rear windows, daytime running lights, rear parking sensors, cruise control, a leather-wrapped steering wheel, vinyl upholstery, heated seats, lumbar adjustment for one or both seats, a double passenger seat, swivel seats, a suspended driver's seat, cargo-area climate control, satellite radio, a navigation system and a tow hitch.
A few options are also available through Mopar, including remote engine start, electronic vehicle tracking, carpeted or rubberized floor mats, LED cargo lighting, a spray-in bedliner and a Wi-Fi hotspot.
Reliability Ratings by RepairPal
2 out of 5 stars2/5Average
#22 out of 24 among Commercial Vans
RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.
Cost
The average total annual cost for unscheduled repairs and maintenance across all model years of the Ram Promaster Cargo Van from 2008-2022.$1,168/yr
vs. $851/yr
for Average Commercial Van
for Average Commercial Van
Frequency
The average number of times this model is brought into the shop for unscheduled repairs and maintenance in a single year. RepairPal calculates this metric by tracking millions of unique vehicles over multiple years to determine an average number of visits per year (omitting small routine visits, e.g., oil changes).2.39x/yr
vs. 1.96x/yr
for Average Commercial Van
for Average Commercial Van
Severity
The probability that a repair will be a major issue, meaning the repair costs 3x the average annual repair cost for all models. This threshold will be higher for vehicles that have higher labor rates and parts costs (such as a premium brand).19.6%
vs. 17.8%
for Average Commercial Van
for Average Commercial Van
powered by RepairPal Based on RepairPal reliability data as of 8/23/2023. Ratings are provided by RepairPal and Edmunds is not responsible for their accuracy.
Consumer reviews
Read what other owners think about the Used 2019 Ram Promaster Cargo Van.
5 star(17%)
4 star(10%)
3 star(11%)
2 star(7%)
1 star(55%)
29 reviews
Trending topics in reviews
Most helpful consumer reviews
1 out of 5 stars
Worse van ever.
David Khat, 07/11/2018
2018 Ram Promaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
This announcement is in regards to the 2018 Dodge ProMaster Ram. We are an experienced and established logistic company with a fleet of 160 cargo vans contracted with several companies. In the past, we have used several cargo brands such as Ford, Chevy, and Nissan. Recently, our leasing agent has switched us to the 2018 Dodge ProMaster Ram. Immediately from the first month of service, we … have encountered countless problems that we have never experience before when using other make and models.
The two main issues are mechanical and vehicle structure within less than 700 miles.
The mechanical issues we have dealt with are the following,
Serpentine belt, controls several important part of the vehicle such as AC, alternator, and power steering. The serpentine belt comes off which is not normal, and we are unable to prevent this issues.
Transmission, the vehicle does not shift properly or not at all and the gears disconnect leading to rolling of the van which has lead to an accident in our fleet which has totaled another vehicle. The shifter in the vans are loose and/or becoming loose.
Within the first 3000 miles, the front tires bald without reason which is abnormal as well.
The structure issue is the door handle hinges. The door handle hinges mounted to the frame are weak and snap out regularly making it unable to open and the hinges actually break off the van.
In January and February 2018, we made a formal complaint to Dodge through out leasing company. We had two visits from two different Dodge personnel and discussed the issues state above. During the visits, the Dodge personnel admitted to being aware of the hinge issues. Dodge personnel offered to only assist us to the mechanical issues, transmission and serpentine belt. However, they have not fixed the vehicles thoroughly, and are continuously being serviced. Within Dodge service, we are not reimbursement or given an incentive for the down time these vehicles are being serviced. The front tires and structural issues are still being overlooked.
This announcement is to bring attention to all consumers to not invest in 2018 Dodge ProMaster Ram. Your money and safety are at risk. .....
1 out of 5 stars
JUNK WARNING DO NOT BUY
Tjf, 07/27/2018
2018 Ram Promaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
Just like all the other reviews, after 115000 needs new tranny, also entire top half of engine needed to be replaced. This is a legal lemon. I've replaced more headlights on this truck than all other trucks I've owned combined. Struts have been replaced twice the cargo doors never worked correctly need a new radiator for the second time. Please save yourself the money and aggravation … do not buy. This is by far the worse vehicle I've ever owned including the used trucks
1 out of 5 stars
560 miles from new and left rear brake locked up.
Jamie, 11/07/2018
2018 Ram Promaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
Do not buy. Traded my Ford for a lemon. I have had van 8 days. The day I left dealer to have motor shake and tires that are square. I drove van 45 mile home and tires got better and engine shake stopped after a couple of miles. I shook it off to bad gas. Well today driving down interstate 10 miles from home it starts to smell like something burning. Guess what left rear brake is stuck … and smoking. I was in fast lane and trying to move right. But now we motor starts to miss and power loss. Well after stopping to figure out what the hells going on and waiting an hour to cool off. It made it home. Called dealer to find they couldn't get it in till the next day. So here I sit. Story to continue. Lemon law will be on menu.☹
2 out of 5 stars
7 promasters, always broken
Adam, 08/05/2018
2018 Ram Promaster Cargo Van 3500 High Roof 3dr Ext Van (3.6L 6cyl 6A)
We own a tour company and switched our fleet to these vans because the design is easy for clients to get in and out of. Boy, did we make a mistake. Out of 7 vans we have lights going out weekly, rain coming in from leaking roofs that we had in the shops over and over again. Out of 7 vans- 3 had transmission replacements in under 70,000 miles and 3 more had lifters clicking at under … 80,000 miles. We replace lights weekly and now we’re having airbag sensors going off. We honestly have had to rent vehicles all summer to replace these pieces of junk and if you buy one have a good tow/rescue plan because you’ll need it. Junk, junk, junk. We will be switching to a chevrolet custom up fitted van and it may not be as friendly for customers but at least it won’t be sitting in the shop for 2 weeks of every month.
We have a limited number of reviews for the 2019 Ram Promaster Cargo Van, so we've included reviews for other years of the Promaster Cargo Van since its last redesign.
2019 Promaster Cargo Van Highlights
1500 Low Roof
Base MSRP Excludes Destination Fee | $30,195 |
---|---|
Engine Type | Gas |
Seating | 2 seats |
Cargo Capacity All Seats In Place | 259.0 cu.ft. |
Drivetrain | front wheel drive |
Warranty | 3 years / 36,000 miles |
Safety
Our experts like the Promaster Cargo Van models:
- ParkSense Rear Park Assist
- Description: Sounds an alert if an object is in close proximity to the rear bumper.
- ParkView Rear Backup Camera
- Provides a view directly behind the van to prevent collisions while reversing.
- Cargo Tie-Downs
- Keeps items from slipping and sliding around the cargo area.
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