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1 of 1 people found this review helpful
Totally Disappointed in Honda Quality
By Martha on
Vehicle
2003 Honda CR-V EX AWD 4dr SUV (2.4L 4cyl 5M)
Review
Like other 2003 CRV owners, I bought with expectations of "Honda quality." My air conditioner went out at 56K miles, and to their credit, Honda paid for parts; I paid for labor. At 118K it went out again. I was told it was "too far out of warranty" for them to replace the AC again. I assume keeping a Honda for 200+K means replacing the AC every 55K miles??? The oxygen sensor is also out, so I am a soon-to-be EX-Honda owner. Had planned to buy a Civic next, but not now. Detroit should be a lesson on squandering a good reputation and letting quality slip. I don't know what it costs for Honda to get a new customer, but it cost them an AC replacement to lose a "Honda for life" customer.
Favorite Features
Cargo room; split seat.
Suggested Improvements
Better mileage and reliable air conditioning systems.
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