Used 2018 Volvo XC90 T5 R-Design 4dr SUV (2.0L 4cyl Turbo 8A) Consumer Reviews

BEWARE OF Manufacturer warranty

Loved my 2018 Volvo until we had to take it in for an oil leak. They discovered oil sludge and said it was due to lack of maintenance. It only has 30,000 miles and the oil has been changed twice (per Volvo's every 10,000 miles standard). It was just now due for the third oil change. The problem is that our oil wasn't changed at Volvo, but at a local oil change shop in our hometown. The shop that changed my oil used 100 percent synthetic oil, which is what Volvo calls for. We live 1.5 hours away from the nearest Volvo, which is why we used someone local. No one ever told us we were required to use Volvo, and that if we went outside Volvo, to be sure and keep our receipts. So the manufacturer is now denying our warranty and we are out $2,900.00 After the shock of Volvo not utilizing our warranty, I began reading the manual. The manual states it "recommends" to use Volvo for servicing, but it does not say it REQUIRES. The manual also states that the warranty can't be denied if you can't provide receipts of maintenance. However, they are still denying our warranty because we can't produce receipts. They continue to say its lack of maintenance. However, we were able to provide bank statements showing the oil changes along with maintenance that was performed on my car at an actual Volvo dealership 6 months after purchasing the vehicle. After 7 days and two Volvo dealerships going to bat for me, the manufacturer still refused to honor my warranty. It's absolutely crazy that the manufacturer wouldn't work with me OR the two Volvo dealerships who were trying to help me (one dealership in Dallas and another dealership in Shreveport). Due to the lack of trust with Volvo, we are now paying my lease off early and trading my vehicle in on another car (not a Volvo). We are doing this because any problem we have in the future, the manufacturer will more than likely not honor our warranty and blame any future problems on the oil sludge issue. It's a shame, but it seems like the manufacturer finds any loophole they can to not utilize your warranty and make you pay out of pocket for repairs. CONSUMER BEWARE