Used 2016 Volvo XC90 Consumer Reviews
Can't wait to get out of this car
This is our second XC90 since February of this year. The first was back at the dealer so many times with various software issues that Volvo of North America bought out the lease and got us an identical 2016. The second vehicle has been equally disastrous. Brake problems at 3,000 miles (rotors and pads, front and back), defective auto stop, battery charge issues, recalls, suspension squeaking -- need I say more? 128 Volvo has been very accommodating on both the sales and service end and I have now filed a complaint with Volvo of North America to end the lease. Such a shame, as the car is gorgeous and drives sweet when I have it. The computer system is confusing to say the least and the climate control goes from no air at all to a veritable Swedish wind tunnel. We had an XC60 for years with never a problem. I'm chomping at the bit to get out of this vehicle.
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It has buggy software, otherwise perfect!
I wasn't a Volvo guy but the new design brought me right into the showroom. Then I drove all three models, and by far the inscription seats stood out at me. These seats are the most comfortable I have experienced. Overall the car has 21" wheels which make the ride a bit rough, but the seats and interior make up for it. XC90 is a family hauler and not the fastest off the line, but it makes up for it in technology, comfort and value. For $62k you get act that in MBZ would cost you $80k, plus it's totally unique looking (I get compliments) :-) Be warned - the sales experience is not as refined as the car, just ignore the idiots and do your own research. Service & Parts department so far has been excellent. UPDATE: 09/16 - Car was down for for a software update (that cured a lot of weird problems). Dealer had to force the download and the process took 4 hours once they got it started. There is another software update due in 10/16 that is rumored to fix a bit more of the AC controls and make the command system boot faster. Mechanically the car has had zero issues, and for $61k has all of the modern technology features of the Bentley Bentyaga for a fourth of the price . UPDATE: 03/17 - A sad day, but back she went to VCNA. Stunning car inside and out but until the software problems continue.
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Hybrid system plagued by poor quality - AVOID
Our XC90 T8 is a little over a year old, and it has spent about two months of that time in the shop for several different visits. The car has completely been drained of battery once and needed towing (it had no power at all, zero, not even the electric doors would work); it had a problem hesitating when going uphill that required over a month in the shop and parts shipped from Sweden; and many warning lights have been going off requiring trips to the dealer. This new Volvo hybrid drive train is not ready for prime time. Its too bad as its a very nice car otherwise. Update 4 years later: after a long series of trips to the dealer they seem to have finally figured it out.. the time they replaced the whole system did it. Car was in for a whole month but it got fixed. We have had several years now with almost no mechanical issues at all. If it was like this to begin with it would be a five star vehicle.. it is very comfortable, drives very smoothly, etc etc.
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Finger Nail Across the Blackboard!
before i bought this car, i did a lot of research, and test drove every car in its class. on paper this car has the most standard feature among all of the same vehicle in its class for the price hands down. but soon after i got the car, i start hearing break noises...... now i am driving a loaner car for the fourth time! every time so far has been with the same issue.... noisy breaks. perhaps this problem isn't as serious as those electronic failure or engine and transmission issues, but for a new car that i have driven for less than half a year(it has literally been at the dealer ship for about 28 days for repair total i kid you not! the previous time i sent it in for breaks and they fried the turn signal module while doing software update, i waited over 3 weeks for that one time since the parts come from abroad). if you ever drive on the freeway and hear loud squeaky breaks and try to look for that semi but then realize that it was you then you would know how it feels. i have told Volvo and the dealership that this will the last time i am fixing this issue. if they still cannot fix it i would need to end the lease. Volvo and the dealership have been nice so far, the reason i didn't say helpful because my issue has not been fixed. my suggestion for those of you considering this car is wait until the 2018 model, heck i don't think they have fix the break issue for the 2017s. i also wish that those of you that have gotten the vehicle do not experience what i have experienced, it is beyond annoying and frustrating.
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A True Luxury SUV with Outstanding Technology
While we have only had our 2016 XC90 for a week, we truly love this SUV. The vehicle is primarily driven by the wife and on family trips. We were not even looking for a Volvo at first. Previously we had a 2004 XC90 and while an OK vehicle we never loved it, size was good, handling and MPG were not. We downsized from that to a new 2012 XC60 which was also nice (much better handling and MPG). Although nowhere near the same luxury as our prior Mercedes. With two kids it quickly became too small. Was looking to upsize and considered the following 2015/16 vehicles: Acura MDX, Range Rover, Porsche Cayenne (too small), Audi Q7 and Mercedes GL. We have always been partial to Mercedes and loved all our prior MB's so it was looking like that would be our next choice. Took the XC60 to the Volvo dealer for an offer and that's when we saw the new XC90. This vehicle is nothing like the prior XC90, it is easy to see what Volvo has been doing with the $11 billon from Geely. I am not concerned with a Chinese company being the parent owner of Volvo, as the Swedes still design and build the car. Look around these days and you will find many of the high-end items in the world owned by someone else. The luxury from the new XC90 is completely on par with the Germans. The Europeans have mastered the art of that for years but always seem to lag in the technology arena. Even when they do offer technology it is not on level with what high-end Japanese autos offered; not to mention you will easily add $10k to the European vehicles with options and still envy what the Japanese models have. The XC90 is a vehicle exceeding at both. Ours is a fully loaded model (spec'd same as a First Edition) and in no category does it lack. The luxury from the 18-way adjustable (Inscription model) front seats to the perfect balance of Nappa leather, birch wood and metal accents leave no doubt every detail has been thought of. Should you even find a glove box that can also cool down to 40 degrees in a European car, rest assured it will be another pricey option. The place I could see an improvement would be additional USB ports, but plug in one of the adapters that gives you two USB ports per outlet and problem solved. Reading other reviews prior to our purchase that was also one of the few things people could seem to gripe about. If lack of multiple USB ports are the biggest complaints with the XC90, then I think Volvo has succeeded in their goal of making a new iconic flagship for their brand. The all glass instrument cluster and center stack is as functional as it is aesthetically pleasing. The tablet like interface is extremely easy to use and does respond instantly (was a big concern of mine). Want to test the responsiveness, adjust the temperature slide up and down, it responds as fast as you can move your finger! Looking forward to the upcoming update to include Apple Carplay and Android Auto integration. The heads up display is another feature worth getting, very nice never having to take your eyes of the road. The enormous panorama sunroof is something the backseat and even third row passengers will enjoy. Shutting the doors is a solid thud I haven't heard since our last Mercedes. Again every aspect of this vehicle we just love. The drive is outstanding for this capable 7 passenger SUV, especially for a 2 liter 4 cylinder engine. It has better handling and performance than our prior XC60 with an engine twice the size. While it can't tow as much as the Q7 (the XC90 is rated to tow 5000 lbs) and is not as sporty as the Porsche or BMW, it is certainly a well balanced mix of comfort, performance and capability. The cargo space is seemingly endless (especially when compared to more sporty brands). It does offer four different driving modes which further enhances your driving experience. You certainly feel like you’re driving a luxury sedan, not a heavy truck or large SUV feeling about the drive. My primary car is a Porsche, and this is our first SUV I don't mind driving. Safety is my paramount concern when purchasing a vehicle for the family. That is one reason I was originally looking hard at the Mercedes, but Volvo certainly knows how to build an extremely safe car as well. They further drove that point home with all the advanced safety features this vehicle packs. There is no need for me to go over all of them, you can read all about them for the next hour in other reviews. I will say they are impressive and non-intrusive. I absolutely love the lane keeping aid. A gentle steering nudge reminds you when you are veering out of your lane. I believe that is actually making us safer drivers all around because it brings to point when and how often you were drifting. Having that truly lets you know how attentive you are to the road and your primary task while behind the wheel. If you are in the market for a luxury SUV, you would be remiss if you don't check out the new XC90. This one is nothing like any Volvo of years past for all the right reasons.
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