Used 2016 Volvo XC90 Consumer Reviews
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Think Twice about a 2016 XC 90
OJ, 04/09/2016
2016 Volvo XC90 T6 Momentum 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
67 of 71 people found this review helpful
8 day "old", spring break trip ends 200 miles into an 800 mile return journey! Overheating and no AC - engine management system advises to immediately shutdown the engine. Towed into a local dealership. Has taken 8 days to have vehicle repaired and still do not have the car back home. Very poor customer service from Volvo, the Corporation. Have received good but not outstanding service from the dealerships in trying to resolve the issues. I assume Volvo brand and value proposition is based upon the fact that a $64,000 car is actually "a cheap car" and therefore the customer should not really expect superior customer service!
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In the shop over 80 days in the first 3 mos
David Zuech, 12/04/2015
2016 Volvo XC90 T6 Inscription 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
79 of 85 people found this review helpful
I receive my inscription on 17 July 2015. After owning it for nine days I received a suspension error code followed by a safety restraint error code and promptly sent it in for service. It was in the Volvo dealership in Tulsa for over 30 days. After I received my car back I had it for less than one week before more electronic error codes again began popping up in addition to my virtual speedometer going black on rainy night. Despite dispatching numerous Volvo engineers who attempted to service my car, Volvo was unable to repair it and didn't give me a refund after four months of ownership. I would tread extremely carefully with this first model year car as it seems Volvo has no idea how to have the various modules interact with each other. I would visit various Volvo forums to better understand the gravity of this problem and Volvo's pompous attitude to their new customers of the 2016 "car of the year"
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2016 Volvo XC90 for sale near you
3 of 19 listings
- T6 Inscription 4dr SUVMSRP: $16,77732 mi away
- T6 Inscription 4dr SUVMSRP: $17,99093 mi away
- T6 Momentum 4dr SUVMSRP: $15,00021 mi away
See all 19 listings
Parking brake needs service
Jo, 12/23/2015
2016 Volvo XC90 T6 Inscription 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
56 of 60 people found this review helpful
I have owned my 2016 XC 90 for a month and it is already in the shop. When I came out of the store my car wouldn't start due to a warning light that indicated the parking brake needed service. I called the Volvo dealer and they had me try putting my key in the slot on the console to see if that would work, nothing happened. I was told that the car would indeed have to be towed into the dealership. Also, since my phone was connected to the Volvo it wiped out my contacts due to a computer glitch in the car! Since the car was in park the tow truck driver had to call the dealership to see how to override the transmission so he could get the car to move. I watched as they dragged my car up the tow truck ramp. I traded in my 2010 XC90 with over 100,000 miles on it and the only time it was ever in the shop was for service. I would wait to purchase the 2016 until all the bugs have been worked out and people know how to work on them. This is so disappointing and frustrating.
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2016 XC90 T8 In Shop FOR 14 Days Today Owned for
Mike Aiello, 04/07/2016
updated 04/09/2018
2016 Volvo XC90 T8 Inscription Twin Engine Plug-In Hybrid 4dr SUV AWD (2.0L 4cyl Twincharger gas/electric hybrid 8A)
86 of 93 people found this review helpful
***Update - the vehicle was bought back by Volvo. The electrical and electronic problems could not be resolved. Too bad, as is would have been an excellent vehicle otherwise. *** We have experienced what appears to be a complete failure of the control systems of the 2016 XC90 T8. It started out with an SRS error and has become a complete reloading of all software, replacement of poor door lock module, AC water leak under the carpet and not a faulty 'connector'. Been at the dealer service center for the past 14 days and is expected to be there for at least another week or so. DO NOT BUY THIS VEHICLE - Ask them about the software issues before you buy. You will find out the since the XC90 T8 for 2016 is a brand new vehicle, they are experiencing issues that they have to learn how to diagnose. If you want to be a guinea pig like us, buy. If not, wait of find something else. This is our first and last experience with Volvo ownership. Period. Update - This vehicle was bought back by Volvo for full price in order to avoid the Lemon Law actions. Very satisfied that Volvo lived up to their problems and took the faulty vehicle off of our hands. Still no chance of us owning another Volvo.
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Hold off buying this car !
SweetOldBill, 08/26/2016
2016 Volvo XC90 T6 Inscription 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
44 of 47 people found this review helpful
Love my new Volvo XC90 when it starts. Beautiful inside and out, lots of great safety features, and a pleasure to drive. However, there have been severe software issues and most recently battery draining for no apparent reason when it sits. Each trip to shop has been 2 - 3 days, because their technicians are not fully up to speed and/or the software is too screwed up. They generally have to do a remote consult with Volvo engineers.. As I write this I am about to jump start it to take it back to the shop again, just a month after the last battery episode (they did a battery reset and then installed a new battery last time, but never did find the cause). Do a Google search and you will find dozens of other people with the same problem. Another issue is quirky navigation system. Usually reliable, but occasionally totally screws up destination city. My recommendation. Do not buy this car yet. Perhaps wait a year until Volvo gets their act together.
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