Used 2018 Toyota Mirai Sedan Consumer Reviews
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Significant Design Issues, Buyer Beware
Krishnan Srini, 08/10/2018
2018 Toyota Mirai 4dr Sedan (electric (fuel cell) DD)
44 of 46 people found this review helpful
I wish I could recommend this car to others given the breakthrough fuel cell technology and the ramifications of this technology on the state of the environment, but I simply can't. Within the second month of leasing this car, we found the Mirai leaking coolant onto our garage floor. Upon taking it to the dealership, we discovered that a pebble from the road went through the front grill and bust a hole in our coolant tank, causing this issue. The design bug is likely due to the way that the Mirai takes in air from the front grill to supply the fuel cell with oxygen, exposing many of the internal components to the external environment. The worst thing about this issue is how Toyota decided to resolve it: refusing to acknowledge their design mistake, forcing us to pay $3000-4000 for the repair (to pay for their liquid gold coolant), since their own design mistakes are apparently not covered by the warranty with the car. And on top of the insulting response from them, they are able to offer no guarantee of fixing this problem in the design, which means the car is still unprotected from any stone on the road. Our dealership has told us that several other customers (with the 2018 Mirai) have come in with the same issue, meaning that this is a widespread problem. Avoid this car, if possible.
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Great car only if you can get the fuel
Vinny, 10/27/2021
2018 Toyota Mirai 4dr Sedan (electric (fuel cell) DD)
5 of 5 people found this review helpful
I've had the car since Dec 2018. I like the car itself a lot. I enjoy the boost it offers at traffic stops, (not as good as Tesla if you are wondering, but good enough to beat most non-sports Gas cars). I enjoy the features which usually are only offered in premium trim, such as adaptive cruising, heated front AND back seats) I also definitely enjoy the free fuel I'm getting which is clean for the environment. You shouldn't buy the car as it depreciates from the listing price of 50+K to about 11K in 3 years, which I only paid around 15K for. But I didn't have to pay any additional cost for fuel or maintenance. The clean energy rebate covered my down payment. For that kind of monthly repayment, it's hard to get a car with all the nice features offered by this one. Now to the Cons. First of all, Toyota has some weird obsession with their own smartphone integration, they simply won't support Android Auto. I think this is finally fixed in their 2022 models, but their navigation system is on Mirai. I had to use my phone for navigation. That's about the only complaint I have for the car itself. Now the worst part of being a Mirai owner is how much time and effort you waste on getting the fuel. There's a few problems for this. 1. The supply chain of Hydrogen is super unreliable. Early 2019 there was an explosion at local refinery and damaged the hydrogen delivery truck fleet, we had sustained hydrogen shortage for about 3-6 months. And we had another shortage in the Bay area in Aug/Sep 2021. 2. The stations itself is super unreliable. You may see a station has fuel, and by the time it's your turn, the station would shut itself down for a good 10-15 minutes. Every refill takes an hour even if there's only 2-3 cars in front of you. And there's the risk of not getting any. Sometimes, even if the station is working, you may only be able to get half tank. I did some research online and understood that the stations usually have a main tank and an intermediate tank. The hydrogen is pumped into your car from the intermediate one, which also needs time to refill from the main tank. This works fine if there's only one or two cars at a time, but when there are 20 cars lining to get filled, the intermediate tank would lose it's pressure and can't put anything into your car. Refilling the intermediate tank takes 30-40 minutes. This means everyone have to refill more often, which means more traffic at the station, and longer queues each time you go. I've seen multiple Mirai parked at the hydrogen station as they probably don't have enough to make a round trip. Around Aug 2021, most of the stations near my home is offline, the supply chain had another shortage so about one station is getting one to two refills a week. I once went to a station at midnight, and there were still about a dozen Mirai waiting in the queue. For three days in a row, I go to the station, wait for an hour, then the station is shutdown. It was really frustrating. So that's my experience with Mirai. If their supply chain of Hydrogen can be more reliable, if they can fix the station technology so it doesn't have to wait 10 mins between refills and always fill up to full tank, then it's a really nice car to lease. Otherwise you'd be very likely to spend your Friday nights contemplating your life choices at a hydrogen station (wish I could attach a photo here).
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Horrible car experiene,free fuel, but hard to find
Ken Post, 11/19/2018
updated 05/20/2020
2018 Toyota Mirai 4dr Sedan (electric (fuel cell) DD)
16 of 20 people found this review helpful
It is absolutely horrible to keep fuel in this car. If you like 5 to 10 car lines to get fuel, the get one. They advertise 310 miles per tank, but I get more like 210 miles per tank. The stations are often out of fuel or broken. 3 weekends in a row last summer 2/3 to 3/4 of the stations were out of fuel. There were long lines at the few stations with fuel. Up to 10 cars in line to get fuel. The system that tells you which stations have fuel is UNRELIABLE. There have been over a dozen times in the last 6 months where the system said there was fuel and I could not get fuel from the pump. I have called the fuel company and been told that a station was online while I was standing at the pump and could NOT GET FUEL FROM THAT STATION. It keeps getting worse as they add more cars to the road and add only minimal extra capacity. I have asked if I can return the car because it has gotten so bad, but Toyota has refused to do anything. I am VERY UNHAPPY!!!!! Now they are selling the used Mirai's that came off of leases. You get 3 years of free fuel, but after the 3 years, the cost of fuel is outrageous. Current it's $70 for about 210 miles and the fuel price keeps going up.
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Unbelievable
Mirko, 12/09/2018
updated 06/10/2019
2018 Toyota Mirai 4dr Sedan (electric (fuel cell) DD)
9 of 14 people found this review helpful
If u have a hydrogen station nearby, this is ur car! Once u’ve done the math u realize u have a solid, heavy, quiet commuter that Toyota pays u to drive. Plus it’s more rare than a Ferrari or Bentley on LA roads and as every mile goes by u realize ur net worth is rising / few other cars can do that! It ain’t a Porsche though. 16,000 miles later: PRO - still can't get my head around the fact that i'm enjoying a free new car for 36 months! CON - body damage from accident is EXPENSIVE! better have good insurance.
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