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Used 2020 Subaru Outback Consumer Reviews

3.9 out of 5 stars
170 reviews

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4 out of 5 stars

2020 Outback XT Touring

Bill.Trail.PC.Doctor, 09/22/2019
2020 Subaru Outback Touring XT 4dr SUV AWD (2.4L 4cyl Turbo CVT)
145 of 167 people found this review helpful

This is our family’s 4th Subaru in 3 years ... two new 2017 his-n-her Foresters and a new 2018 Forester with nearly 50,000 miles traded for this new 2020 Outback. Pros: 1. Lexus-like quiet ride 2. Front seat comfort is GREAT 3. XT Turbo engine scores a 10 out of 10 Cons: 1. Almost no front seat storage areas 2. Cloth sun visors? Are you kidding me? How nasty are they gonna get after a lot of use? In a $42,000 Nappa leather car? At least cover them in VINYL ... anything but beige cloth. Come on, Subaru! Jeeese. ((( At least the little sun visors “extend” when a tall guy like me pushes the visor to the left side driver’s window - then “pull slides” it rearward to block the EIGHT INCH HOLE left by a non-extending or non-sliding sun visor. You’d be surprised how many car companies ignore this. ))) 3. The car has this “rocking horse” thing going on when you give it the gas then let off or hit the brake. Too much fore/aft motion for such an otherwise modern car. Reminds me of early front wheel drive 70’s & 80’s vintage Regals and Cutlasses. Maybe Subaru just needs to get more experience with its small powerful turbo motor. But it does quickly remind you... this ain’t no sports car even if this new motor THINKS it is. 4. Finally - gripes a plenty about the new gigantic dash & console-hogging touch screen. Totally unnecessary - and PROBABLY not at all SAFE ? And NASTY FINGERPRINTS ? By the time you’ve had your eyes off the road long enough to attempt to adjust ANYTHING on this fingerprint-attracting monster of a screen you’ll have wandered up and over the curb and into somebody’s LIVING ROOM. It’s rediculous. It’s Subaru pretending to be a Tesla. Come on, Subaru. Forgetaboutit. You want some more? Ok. YOU CAN NOT READ THE THING WITH THE SUN’S GLARE. But never mind... the glare is ALREADY BLINDING YOU even before you actually look over at the thing. So who needs to change from SiriusXM to FM or turn down the bass without killing the 3 kids in the back seat? Not me. I’m good. After one day of ownership I’m already thinking of ways to counteract that da _ _ screen. What about a heavy piece of flat black construction paper - cut to size - taped across the top edge of the paper to the dash. Yeah. I don’t know. I’ll think of something. Lastly: Color choices. Need I say more? The rest of the 2020 Outback XT Touring package is excellent. So good, in fact, that I own one. Yes, compromise is still the order of the day. (What. Too soon?)

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Excellent update with a few drawbacks

Manku, 12/23/2019
2020 Subaru Outback Limited XT 4dr SUV AWD (2.4L 4cyl Turbo CVT)
27 of 30 people found this review helpful

Had the 2017 Outback Limited 2.5...now have 2020 Outback Limited XT. Plusses: Engine is strong and powerful. Seats are really comfortable. Safety features are all updated and excellent. Drives much better than previous edition...actually a little fun on twisty roads! Minuses: Lack of storage space in center console for driver Touchscreen has too many steps for climate control...dedicated knobs better, especially switches for seat heater. Android Auto buggy...but maybe it's my phone (Pixel XL3) or I haven't learned system. Voice commands can malfunction. Mileage ain't great around the city...but I anticipated this...around 17mpg.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

Revised Review - No longer 5 stars

Nick Pachnos, 01/29/2020
2020 Subaru Outback Touring XT 4dr SUV AWD (2.4L 4cyl Turbo CVT)
49 of 56 people found this review helpful

After a few weeks of owning the XT Touring I gave this vehicle 5 stars. I now have to revise my ratings downward due to some nagging problems. The stop/start engine function is awful. It is really rough when turning on and off and is very unpredictable when it engages. The facial recognition only works half the time. My biggest concern: the low beam headlights are aimed to low. I live in a rural area and the low beams do not provide enough illumination. I have to drive below the speed limit at night to ensure I don’t outpace the visibility of the lights. The high beams work ok but far less than any vehicle I’ve owned. I also get gas mileage much lower than anticipated. After only 5k miles driven I am thinking of trading the vehicle in. I do love the navigation system and sound from the stereo but otherwise Subaru has to do better.

Safety
5 out of 5 stars
Technology
2 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

Meh... Not at all what I had expected

John B. (Seattle), 09/30/2019
2020 Subaru Outback Limited XT 4dr SUV AWD (2.4L 4cyl Turbo CVT)
106 of 123 people found this review helpful

We have had a 2016 (and still do), 2017, 2018 and 2019 Outback 3.6R Limited in our immediate family. Traded in the 2018 for a 2020 Limited XT. To me, the 2018, with H6 was waaaaay quieter than the buzzy 2.4 Turbo in the 2020. Many have said the 2020 interior is an improvement over the outgoing model - I can not say I agree with this... You can see cost cutting galore on the 2020, as compared to the 2018. Handling is better on the 2020, however, but I’m not so sure about that screen and lack of physical controls for the simpler and heavily used items. I do have a 2019 Tesla, so I can say “This ain’t no Tesla UI...”. It’s a nice car, but I should have kept the 2018 3.6R H6, as it was smooth as butter and very quiet -would have save $10,000 as well... So, if you’re a 3.6R Limited owner, think twice about switching to the buzzy four-banger; a buzzy four-banger with a lot of surge acceleration (not smooth). Of course, it's my fault as I did a factory order, sight unseen. You all have that option (to see and drive it) now that they are out and in dealership lots across the county. YMMV

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
2 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

2020 onyx xt

C23, 11/01/2019
2020 Subaru Outback Onyx Edition XT 4dr SUV AWD (2.4L 4cyl Turbo CVT)
26 of 29 people found this review helpful

Have had my Onyx XT for about 3 weeks. I love it. Traded in my 2017 base outback for this, wanted something a little higher-end. I'm not disappointed in the least. The turbo engine has excellent power, not a race car, obviously, but if that's what you're looking for then you're probably not looking at an outback anyway... The touchscreen can be a tiny bit finicky sometimes, but you get used to it. If you were born in the 90s or you're at least a little bit tech-savvy, you won't have any problems adjusting pretty quickly. I plan on taking this car on trips to the mountains, camping, hiking, snowboarding, etc. I have no doubt this vehicle will go anywhere I want it to. The onyx's interior is excellent, very high quality feel. The cold weather features (wiper de-icers, side-view mirror defrosters, heated seats in the front and rear seats) make driving in the winter much more comfortable and easier. The rubberized floor mats that come with the onyx are an excellent addition as well. If you like the Subaru outback I would highly recommend checking out the 2020 onyx.

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