Used 2020 Mercedes-Benz Sprinter Consumer Reviews
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We have a limited number of reviews for the 2020 Sprinter, so we've included reviews for other years of the Sprinter since its last redesign.
Stay away from Mercedes!
Bad taste in my mouth., 11/30/2021
2019 Mercedes-Benz Sprinter 2500 170" WB Crew 3dr Van 4WD w/High Roof (3.0L 6cyl Turbodiesel 7A)
64 of 65 people found this review helpful
This poor excuse for a vehicle is, once again, in the Mercedes dealer shop for a bad EGR valve. It has been there for 2 months and I just heard it will be at least another 6 months before Mercedes can manufacture the part. They won't even allow us to take the van as it is an emmissions problem. This is the 3rd time for the same issue and each time it has taken at least 2 months to get repaired because, apparently, they have so many issues with this problem they can't keep up. Even pre covid it was the same thing so that's not the issue. I've appled to have the van bought back under our state lemon law and been rejected each time with no explanation. There are no loaners, no compensation no nothing for having our $70,000 vehicle spend half it's life in 'Mercedes Jail". Avoid this piece-o like the plague and avoid Mercedes as well. if they won't take care of a repeat commercial customer who are they going to take care of? Bad vehicle, BAD COMPANY! Say away. If I could give it zero stars I would.
1st van, I'm really liking it! 18-26 mpg, business
Satisfied, MB purest, 10/23/2019
2019 Mercedes-Benz Sprinter 2500 170" WB Cargo 3dr Van w/High Roof (3.0L 6cyl Turbodiesel 7A)
27 of 27 people found this review helpful
Waited for 2019, happy I did. A few warranty items taken care of by dealership. January got gelled up at -30. Lesson learned-only #1 diesel and additive to prevent. Dealership covered my $1500 bill!! Seems reliable and safe for the miles I put on in 4 different states for my business. Note: seems much different than all the Mercedes sedans that I have owned. I shouldn't compare. Attention to details in chassis panel gaps, wavyness of panels, just doesn't seem "perfect". Yes, plenty of power, but that decreases mpg. It's there when needed. 18-26 mph on v6 diesel. High profile is challenging on windy days, but it has a safety slow down feature that prevents tipping. Overall, 10 months in I'm satisfied. Would recommend.
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February 2021 update.
ANDY SHELLCROSS, 10/23/2020
updated 03/01/2021
2020 Mercedes-Benz Sprinter 3500XD 170" WB Crew 3dr Van 4WD DRW w/High Roof (3.0L 6cyl Turbodiesel 7A)
21 of 22 people found this review helpful
Update: The differential has now been replaced. It is not perfect, but is a solid 75% improvement. Still a little whine but not close to how loud the whine was previously. The axle came so complete, it even had rotors and brake pads attached. The whole complete axle was replaced. Loving the van, still a shame that I had to go 12,000 miles before it was repaired, it took six months but is now satisfactory.
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Watch Out!
Bad taste in my mouth., 11/30/2021
2019 Mercedes-Benz Sprinter 2500 170" WB Crew 3dr Van 4WD w/High Roof (3.0L 6cyl Turbodiesel 7A)
10 of 10 people found this review helpful
We have a 2019 Sprinter diesel in our small delivery fleet and it has been a real disappointment. It is sitting once again at the dealer where it has been for over 2 months and I just heard that it will likely be another 6 months before the EGR valves are back in stock and it can be fixed. This is the 3rd lengthy stay at the shop for the same issue and each time it has taken months to get the part so it must be a very common issue. As it is an emissons control problem they won't let the van even be taken from their lot so our van is in Mercedes Jail once again! I have appled to Mercede to take the van back under our state lemon law twice and each time have been turned down without any reason being given. Now we will have to file for arbitration and then I guess we get to go to court! Mercedes has offered NOTHING to help assuage the fact that we've had use of the vehile barely half the time we've owned it. No loaners, no compensation, no nothing! I would stay away from the diesels and even the company as if they won't help a commerical customer who buys a vehilce for 70K who are they going to help? Bad vehicle, bad company. Stay away.
Miserable to drive
Gill, 06/03/2020
2019 Mercedes-Benz Sprinter 2500 170" WB Crew 3dr Van w/High Roof (3.0L 6cyl Turbodiesel 7A)
46 of 52 people found this review helpful
I work for FedEx Express and we have a 2019 version in our fleet, I hate taking the route it is on because I always get stuck with this stupid van, it is an utmost displeasure to drive. Every time you press down the pedal you can count on it sitting still for at least a second and a half to two seconds before it starts to accelerate, there's no consistency either, so it's a big gamble pulling out into traffic when it's busy. There's no in-between on acceleration either, this thing either rolls along at 2mph or thinks you are giving it the beans, you try for an easy acceleration and it will just sit there while the person behind you is on their brakes thinking you're a giant a-hole for driving so slow. Once you get to speed this thing always hunts around for gears. I am trying to drive in bad traffic and I have to deal with this thing jerking and shaking me around to boot, you can imagine how happy this makes me. Getting in and out of this thing sucks too. I am usually running in and out of this thing all day delivering and after I leave the vehicle it might lock the doors on me or it might not. If I come back and hit the unlock button once it usually won't unlock the doors so I have to lock it and then unlock it to get the locks to open. The buttons on the fob don't work consistently enough to make this an easy step so most of the time I am screwing with the locks for 10 or fifteen seconds every time I enter the vehicle. I enter this vehicle over 100 times a day, you can imagine how frustrating this gets. Starting this thing can also be a huge pain. Most of the time it works, but every so often it will ask me to put the key in the designated spot shown in the manual. I usually hit the locks and it will do the trick, but I hate having to do this when I am trying to get somewhere fast. Sometimes everything will be fine and the ignition will not start after holding down the button but will turn on after I have turned the vehicle off momentarily. After you get it the start and you put it into drive, you have to pull the ebrake button to get the parking brake to disengage. The older sprinters have a lever and it's great, it takes one second to disengage the parking brake. You have to wait like three seconds for this thing to disengage because there's a complex hydraulic brake that has to disengage. It's like catching your shirt on something as you are running. Driving this thing on the highway can be scary sometimes because it tries to correct your steering while changing lanes. I've had it abruptly turn on me while I made a VERY gradual maneuver, the beginning of my merge was exactly the way I intended but halfway through it must have thought I was loosing control because it sharply completed the merge. I hate it when technology is engineered to take control of the vehicle, I NEED TO BE IN CONTROL. The technology is over the top, I just want something I can get around in without having to hop, skip, do a little jig, and say the magic word to drive the vehicle a block down the road and repeat the process 100 times a day. If I wasn't a delivery driver and I needed to purchase a vehicle like this for myself, I'd get an Ford Econoline or something similar. Something with a key. Something that wouldn't cost an arm and a leg to repair. I have no idea why Express is still buying these, they are losing so much money on time spent operating them. Maybe the one we have is a lemon, go out and drive though, it might be right up your alley.
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Dangerous on Highway - Rear wheel locks up.
B-Hay-V, 01/05/2023
2019 Mercedes-Benz Sprinter 2500 170" WB Cargo 3dr Ext Van w/High Roof (3.0L 6cyl Turbodiesel 7A)
6 of 6 people found this review helpful
Bought used 2019 Sprinter Cargo Extended and had problems from day 1, first the EGR valve was malfunctioning but the worst issue is the driver side rear wheel locks up for approximately 1 second while driving, especially while driving at high speeds full or empty. Took to Mercedes service, was told the brakes need to be changed although when I bought 5 months ago the truck had new back brakes, anyway I agreed to have the rear brakes changed if this would solve the problem but it did not help, the problem did not go away. Took to Mercedes service again today and left with them to resolve this problem. I made it very clear that this is a serious problem and Mercedes needs to fix this problem or I can end up in a serious accident especially since I drive on the highway a lot. I am tempted to sell this van but I really do not want to pass on this serious problem to an unsuspecting buyer.
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JUNK
Bobby, 09/28/2023
2019 Mercedes-Benz Sprinter 2500 170" WB Crew 3dr Van w/High Roof (3.0L 6cyl Turbodiesel 7A)
6 of 6 people found this review helpful
One word - JUNK !!!!! Problems with EGR - The Crosswind sensor locks up - Little wind and goes from side to side like drunk - Crossing the bridge you have to pray for no winds - Seats are made so close to the door rubbing your leg . Like I said expensive piece of sh...t .
What a difference a over last generation
CK, 05/24/2019
2019 Mercedes-Benz Sprinter 2500 170" WB Passenger 3dr Van w/High Roof (3.0L 6cyl Turbodiesel 7A)
28 of 34 people found this review helpful
I had a 14 (lemon) and 15 (rear air issues). The 12 passenger option is gone for the 170. It is now a 15 pax. Would have preferred the 12 version so i could get more cargo room, but with 10 grandkids now, the 15 pax is probably better. Maintenance cost can be scary but I prebought this time. The interior redesign is outstanding. The driver and front passenger upgraded seats are worth it. GREAT THIGH SUPPORT. The engine is okay with the 7 speed and has better acceleration than previous version. The absence of the 4 cylinder this year is disappointing. On the 2015 with the 4cyl i got mid 20s sometimes. I got around 18 mpg on the road with the 2019. Hoping for low 20s when broken in more. Rear redesign for seats is great as well. I am hoping no rear issues like previous generation. Got rid of 2018 Transit 350 HD. Ford wouldn’t fix issues with van and wouldn’t buy back. Mercedes is well worth the extra cost over Ford. Steer clear of other makes. The Sprinter is the way to go. One drawback this year are color choices and options. Factory basically put out two colors Jet Black or Arctic White and two options packages 67K or 58K. Go for the higher optioned one it is worth it.
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TERRIBLE experience.. TERRIBLE.
Matthew W, 07/20/2021
2020 Mercedes-Benz Sprinter 2500 144" WB Passenger 3dr Van 4WD w/High Roof (3.0L 6cyl Turbodiesel 7A)
15 of 18 people found this review helpful
I drove my brand new 2020 4*4 High Roof Sprinter from MD to CO in early April. I left MD and the van had 47 miles on it.. brand spankin' new.. experienced torrential downpour while traveling through the Midwest.. as I drive into KS, suddenly 'DO NOT SHIFT GEARS - SERVICE REQUIRED' populates on the dash. I pull over at a Shell station in Oakley, KS and fill the tank.. the van won't start and won't go back from P to DRIVE. I had to get a 265 mile tow to the Littleton, CO Benz dealership (the van had about 1300 TOTAL miles on it) - an absolute nightmare scenario. I cancelled my van build and sold the stupid van back to Benz.. NEVER AGAIN.
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Sprinter View lack of customer care
Charles, 02/19/2022
2020 Mercedes-Benz Sprinter 4500 144" WB Cargo 3dr Van DRW (3.0L 6cyl Turbodiesel 7A)
5 of 5 people found this review helpful
Loss of power issue has not been diagnosed and solved despite 12 days (so far) in Sprinter shop over two year period. Mercedes “customer care” will not help us with out of pocket expenses due to trip interruption in spite of their inability to fix what they build. This is a serious safety issue, but that makes no difference to them. These vehicles are over-engineered, with 40 computers (they said), providing abundant opportunities for failure. My biggest complaint is the total lack of empathy by MB. My advice is to avoid Benz products altogether unless you are willing to work on them yourself, and if so, good luck!
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