Used 2020 Lexus RX 350 SUV Consumer Reviews
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Avid RX owner
I drive extensively and this is my fifth RX. Yes number 5, when you drive to remote areas it all about realizability. Previously I had the 2015 RX which drove fine but had slot of temperamental electronics. The new 2020 has premium package offers every safety feature, brake hold, cross traffic front and rear, blind spot warning you name it. I do love the heated steering wheel, and the auto heated seats. The app works great for remote start and locking. My only comment is I think the car sounds a bit tinny when you run it through the car was and at times when closing the doors, I hope the body is still as rugged as my previous models. Highly recommend.
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Love it
I don't know where to begin. I got rid of a 2018 Mercedes GLC 300 because the run flat tires needed to be replaced at 13000 miles and none of the embrace mobile app features ever worked through matter how many times the car was serviced. Now I have my brand new 2020 RX350 the remote app worked the 1st time and every time. There is no alternative to use the fob to start the car. That works. The seats are super comfortable the cargo area is very convenient and at a good height. There is lots of Room for passengers and the floors flat making it a truly 3 person back seat. The technology and safety features are remarkable how full and very protective. The screen has been move forward 5" from the previous year and has touchscreen Features. It was so simple to set everything up there are 1 or 2 things that need to be reviewed but if you simply go to YouTube and ask the question you find out how to solve the problem. I couldn't be more happy with my purchase and I'm so glad that I am done with the other the vehicle. I did add the luxury premium package so that I could have the cross traffic and I'm very glad that I did that. I programmed the remote for the gate where I live and it worked the 1st time. I think they really worked out all of the issues from the previous year and took seriously all the comments and made all of the modifications.
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- F SPORT 4dr SUVMSRP: $29,25012 mi away
- Base 4dr SUVMSRP: $32,5619 mi away
- Base 4dr SUVMSRP: $38,998In-stock online
Wonderful vehicle
The RX 350 is the best car I've ever owned. Extremely comfortable, roomy, and a great highway ride. My last car was a BMW 430ix which couldn't make it past 38,000 miles without a major drivetrain malfunction. I am looking forward to many years of Lexus enjoyment. Major pluses for me are the safety features, the touchscreen and the wonderful ride. If it handles the snow as well as I anticipate, I will be overjoyed with my purchase.
Update 12-27-20...still ‘bullet proof’!
The last 2015 RX350 saved me from certain horrible injury...a person ran a red light and spun me around more than 360 deg. That vehicle did everything it was supposed to! So I bought another one. Man what smooth ride, nicely fitting seats (F-Sport)....and the technology is far more than I ever dreamed in a vehicle. I love love love this SUV! Update: Just turned 12,000 miles...I don’t think you can beat this SUV- not too big-not too small! Great vehicle!!
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Above expectations
This is our first Lexus, although our family have been Toyota owners for years. The reason we chose Lexus over one of the European luxury cars is because of exceptional reliability. That being said, the infotainment and technology improvements in this car are completely amazing. Even though the 12 inch touchscreen is amazing ... the trackpad is so easy to use, I find myself using it 99% of the time. Totally comfortable, luxury feel of interior surfaces, tight supportive seating, cool air blowing on the back of your neck from the ventilated seats, impressive handling, camera views from all angles ... even a front facing camera to help you know when to stop when pulling into a parking space. We purchased the F Sport Performance package, which perfectly balances luxury and handling capabilities. We've found a keeper! Update: After a few out-of-town road trips we continue to absolutely love this car. There are more safety features than I have time or space to mention. The ONLY downside I have found is the range on a tank of gas. We are averaging 24 mpg and can only expect to go 388 miles to empty. As we dislike going below 1/4 tank, this requires a little too frequent fuel stops. If this is a problem for you, perhaps you should consider the Hybrid RX450h.
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I love it, but sunroof leaking
I love the SUV but I had to get a new one within a week. Due to the sunroof leaking. Even with the new SUV the same problem occured. Thats why I can only give it four stars. For a new vehicle this shouldn't occour, especially when the second vehicle I received has the same problem. This is most likely a manufacturing defect, and just hope Lexus recalls or fixes this problem quickly. Still love it though.
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Lol, Edmunds Recommends MDX Over RX...You Kidding?
Just traded up to a 2020 RX350 from a 2020 NX.. Atomic Silver over Parchment; it is stunning. This is our third RX- we’ve had everything: BMW, MB etc- all money pits. I thought it was hilarious that Edmunds recommended the Acura MDX over the RX. So many friends that made that mistake..trans problems, poor resale value, awful build quality and interiors from the early 2000’s etc, inferior to Lexus in every way- you get what you pay for, the RX ain’t number one for nothing & don’t even think about Infiniti - total junk. You hear bumps, but rarely feel em ..whisper quiet inside, can’t hear engine running, you know: typical Lexus experience. Features blow your mind, both luxury and safety tech is outstanding. It’s the most perfect car to us, it’s everything really - a luxury car, an SUV & believe it or not a sports car (295 HP, nearly 300 pound feet of torque) 20 inch wheels wrapped in Michelin’s and all on regular unleaded Listen, buy what you want but this vehicle is a tremendous value when compared with others that cost $10k-$20k more from Europe with dismal reliability and resale ratings
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Creature FeaturesHUD HUD all 🚙
This has more features than our last (2017 RX 350) Lexus. We were disappointed that the 2020 didn’t have a redesign as we had expected, but the features that changed were welcomed. The technology is more than we expected. It still has that beautiful wide open windshield that we loved so much on our 2017 RX. This year’s RX is somewhat quieter and has a more comfortable ride. We loved our 2017, but this year’s is even better. Want reliability and a wonderful ride this is your best choice. We never had a thing go wrong with our 2017 and we assume this will not disappoint us, we’re sure. Trying to use the trac pad is not east, just as Edmonds reviewed. It is very poor, but the touch screen makes up for it as does the voice command. This feature needs a name to ask for assistance like the Apple computer with Siri or the Amazon Echo has Alexa. I should also comment on the improved turning radius on the 2020. We hope they never take the HUD feature away from this vehicle. It’s a fantastic safety feature. Not taking your eyes off the road to see your speed is a feature all cars should have. Another comment regarding the trac pad, never use it while driving. All the features on this vehicle are very helpful.
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Disappointed
Had a 2009 RX350 sport, that was superior to my current 2020 RX350 f-sport 3. This is the worst new vehicle purchase I had ever done. So poorly put together compared to our IS350 and UX250H. The good things: Paint quality, after I gave it a minor cut, polish and ceramic coat the paint is brilliant, almost looks liquid with the amount of metallic. Exterior design: so many character lines that start from the grill and work all the way to the rear, low profile roof rails. Exterior lighting: the side lighting that comes on when turning, headlights and fog lights are some of the best. Heads up display: very sharp and clear, not overwhelming with info like the Germans The Bad to horrible: Brakes: brakes are way to small for the weight of this vehicle, feels worse than old truck brakes. They use the same front brakes in the hybrid version, but that has regenerate braking to help out. Tires: not enough width for the f-sport package, very unstable during cornering Suspension: allows way to much body roll during cornering, wallowing in normal mode, worst cross wind swaying from any vehicle I have driven. Seats: can only drive for 45 minutes before they become very uncomfortable, had to buy two cushions for a recent road trip. I can drive 4-5 hours in my IS350 before needing a rest, 90 minutes max in the RX. Build quality: various components just feel cheap and cheaply put together. Small trim piece on the center console is broke, center console base doesn’t feel secure and moves around like it came out of a mini van. Drivers side exterior mirror vibrates at highway speeds so bad it’s useless to use. Rear hatch stopped opening up all the way after two weeks regardless of the setting. The 12.3” display randomly switches views, goes to navigation without switching. The plastic around the display is the cheap plastic from the 90s cars. Lots of buzzes and small rattles throughout the cabin, my 2009 had none. Engine: has lots of vibration at 1200-1800 rpm, shakes the vehicle when waiting at red lights, exhaust drone at 60 mph. Transmission: look up class action lawsuit, the transmission in mine hesitates when rolling into the throttle, shudders when the torque converter looks up, will refuse to downshift in eco/mode and the transmission/engine wine, will lock up in gears in sport mode, up shifts to fast and then has to down shift right away. Tuning with cruise control, the vehicle surges down the road when using cruise. It hunts for gears when going up hills instead of holding a downshift, one long hill it shifted 9 times. Cruise control will not work in manual mode to lock out 8th gear when traveling in windy conditions or lots of hills. The radar control randomly picks a vehicle about a 1/4 mile away and slows down, regardless of the distance setting in radar control. Fuel economy: the city mileage is not to bad but the highway economy is poor 21.1mpg but it jumped to 24.7mpg when using premium—on the same road trip. To sum it up this is the most non Lexus vehicle we have owned, the build quality is not there, to many cheap Toyota parts, transmission should have been sorted out by now, should have left the manufacturing in Japan. For the price I don’t recommend this, the hybrid is the one to buy or one of the Germans. Update: took it back to Lexus and got a RC350. The RX350 is the worst new car purchase I have ever made. The vehicle settings kept resetting to default, the rear hatch would lock up going up/down and would require starting the vehicle to get it to work. The transmission started to slip under merging acceleration in 2nd and 3rd gears around 5,550 miles.
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Worthless remote start
I live in an area that gets cold snowy winters so a remote start is a must. The Lexus actually have 2 ways to start the car remotely so I thought this would be great. The first way I tried was on the key fob only to find that it won’t start from inside my house. I actually have to open the door and stand in the doorway to point the key fob at the car. Well that’s not an option when it’s 12 degrees out. I then tried the key fob from inside a store. Nope that didn’t work either. I found that the only way to get it to work is if I was within 50 feet of the car. By the time it started I was all ready there so the car was not warm or defrosted. Next I tried the Lexus app on my phone. Surely that will start my car. They said I can start my car from across the country! Ok this time I’m at the store, I tap my Lexus app, I then have to sign in, then they have to send me a code for me to put in. I finally input all my information. I push the button. “ contacting vehicle” then “ sending request” yay it started but unfortunately it took so long I could have been home. At one point it told me my request was going to take up to 24 hours yikes. Soooo... I talked to the dealership for the umteenth time and asked if I could get an old fashioned remote system installed on my new 2020 rx350 only to be told that it would void my warranty. WHAT! I’m actually sorry that I bought this car because it has tons of conveniences that I like but this is a major one that makes owning this car a problem.
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Excellent car
I love the features in this car. Realized that the kick sensor was not a standard feature. I was disappointed that even though I bought a high end car the kick sensor to open the trunk was missing. Apart from that I simply love this car.
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One of the best cars I ever had
Purchased 2020 RX 350 with luxury package. Smooth and soft driving and handling. Super comfort leather seats. Amazing Mark Levinson sound. Lexus quality. Period.
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L&V RX
Gas economy is not the best; however, everything else is truly Amazing! The ride is incredibly smooth and quiet. This car is very responsive and agile. We are totally impressed with this 2020 RX 350 AWD. It continues to amaze us I 2023!!!
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2020 RX 350 F Sport - Solid Car, but with flaws
Wife has leased a 2020 RX 350 F Sport at the end of 2019. We did some research before we decided to go with this one. Overall experience is positive, this is a solid car, with plenty of safety features. Car drives comfortable, and semi quiet. Things I don't like are follows. Transmission - when leave the setting at normal mode, the transmission up shifts too quick, it always goes up to 5th gear at relatively low speed, which causes lack of torque, once you step on accelerator down more, the transmission down shifts, what's the point? Why not keep it at lower gear a bit longer, so it doesn't have to down shift often. Sure, it will have impact on the fuel consumption, but, it will make the car responses much better around town. Touchless Rear Hatch Opener - Our leased car came with this feature, but, for unknown reason, it never works first thing in the morning, or after the car has parked for several hours. I took it back to dealer, the sensor was replaced, still, same as before, even when it works, there is a 1.5 to 2 seconds delay before the hatch opens. I am extremely disappointed, this is not a new technology, my other car has this feature, and it never fails. Dealer checked out other RX on the lot, apparently, they all operate the same way. Interior Light - Although the car has LED interior light, the brightness is a joke. We had an Infiniti QX56 (with light color interior) previously, the interior light is much brighter than RX350. Even my other car with black interior has much brighter interior light than this car. Driving Dynamic - There is no excitement driving the car, the feeling is bland. I understand this is a family SUV, should never be treated as a higher performance one, still, a little bit driving character can be introduced to the car. For example, there is a delay in transmission down shifts even if the setting is in S mode, when step down the accelerator harder, it takes long time for the transmission to realize that you need it to down shift. There is no question this is a solid car, the quality is above average, but why settle down at good cars, why not raise the bar to build GREAT cars.
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Great !
The 2020 RX is a dream to drive. The looks are great,and they tweaked the front end just a bit to make it look even better. As I had an older RX in 2015, the new one is by far superior. The ride is much smoother, very quiet interior. The nicest upgrade is the infotainment , and bigger screen that offers touch now in addition to the pad. The screen is easy to reach. The Premium package offers plenty of extras with a 360 view camera as an option. I highly recommend the 360 camera...very helpful. The radio is awesome, and bluetooth is very clear. Seats are extremely comfortable.
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Poor AC
AC doesn't cool the car if 80 degrees or more.
Not really
I bought 2020 RX350 after Audi Q5. What a difference! Lexus is absolutely superb from safety and technology point of view but very far from moving vehicles of 21 century. Acceleration is very weak and fuel consumption is ridiculous. They advertise 19-26 , but in reality is 17,6 MPG! It’s misleading people. Full tank of Q5 was enough for 475miles and Full tank of RX 350 for 325miles only! If I knew I wouldn’t buy it.
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grinding noise at 1500 rpm
I am amazed by the reviews. This car makes a grinding noise at 1500 rpm. Lexus says they can't fix it.. When a car is over 50,000 dollars and drives worse than a cheap car people might think twice. I think they are riding on past performance but something has changed. This is my 3rd RX 350 and it is definitely not worth the money.
Different than prior generation
A week ago I bought an Rx350 with premium package. I don’t get the complaint about not much room for someone above 6 feet. I’m 6’2 and have no complaints about the driver’s side space or egress. The new infotainment system is different but I do love the new touch screen. I do agree with the one complaint about no digital speedometer. Bought my wife a 2021 Toyota Highlander and it has a very nice digital speedometer. We traded in wife’s 2017 RX and the 2021 is nicer inside and does ride a little sportier. I actually enjoy it more than the old version. I do agree that the gas mileage may be more along 17 mpg in the city but the jury is still out on that, I haven’t taken it for a long ride so I can’t comment on that. The standard sound system is perfectly fine by me. I love the apple carplay. Overall, I really enjoy my RX.
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5 Stars for What It Is
I am a long time BMW owner. This SUV is for my wife, who does not want an ultimate driving machine. Our RX350 is an excellent vehicle. Super smooth ride, a luxurious interior with quality materials and build. Visibility is good. This has a 6 cylinder which is quieter than the 4 bangers my wife test drove, including the X3, which she didn't like. The safety features are extensive. The vehicle has had no issues in its first year of ownership. My wife loves it. What it's not....a performance vehicle. It's not a hoot to drive. It will not give you whiplash when accelerating. It looks odd. It leans a bit in hard cornering. It doesn't take curves as if it were on rails. Not my kind of vehicle, but still excellent for what it is. A luxurious, safe and highly reliable cruiser that will last for years. UPDATE: After 3 years of ownership, we bought the vehicle. Up several thousand dollars and only 16,000 miles. Runs better than they day we got it. Engine oddly took awhile to break in. No problems whatsoever. However, the navigation system needs alot of work. Slow and can't find addresses easily found on Google. Still a dull drive though but my wife still loves it.
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New vehicle - noisy tires
Traded 2016 with 18 tires for new 2020 with 20 tires. This car does many things a little better than average. Why so many five stars? MPG average, performance is average, ride is worse than the 2016 because of noisy and poor riding tires. Why would a manufacturer put poor performing tires on their best selling model? OEM tires Bridgestone Ecopia very poorly rated by Tire Rack and not recommended by customers. Radio must be turned up to load levels just to drown out the tire noise.
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Beautiful!!!
This is my 2nd RX350 and I love it even more than the first. My first was a 2014 and still drove like a dream...I had been waiting for the 2020 version with Apple Car Playin the right color combo to upgrade....Today was the day! Eminent White Pearl exterior with Birch Interior.
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The features are nice when they work.
I don’t know what Lexus is thinking but, I’ll probably never buy another one. Any time I’m in weather that’s less than ideal I lose cruise control. If something causes a fault in one sensor multiple will stop work even though they have no relationship. Every time we drive this thing we wonder what alarm/sensor is going to stop working. Forget about taking to a dealership, they will reset the error, charge a $160, and give you some made up excuses. Shame, I thought they were one of the few remaining quality cars left.
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A Little Disappointef
The car is beautiful, but the engine is loud, especially when driving around town. I think I expected a quieter ride, but my Toyota Highlander beats it hands down.
Best luxury crossover vehicle
I had my first RX350 for 9.5 years and loved driving it. Never had any mechanical issues so when I was forced to get another car, I decided to stick with the Lexus brand. I've been told by a tow company and a family mechanic that Toyota cars are the most reliable. Compared to other luxury brands, Lexus has lower maintenance costs over the life of a vehicle.
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Loved it so much I bought one!
After looking at several cars, the Lexus was the Hands down winner in looks, interior, power, and most importantly safety features. Also takes regular gas! I purchased the AWD model.
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Amazing drive!
Excellent automobile for cross country trips.
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Cramped!
Lacking driver space if you're over 6'+.....the front is cramped and not easy access or egress. The SUV choices are very plentiful for a more spacious front cockpit.
Lexus 350
This is my 2nd Lexus and I just love the style and the body. However the 2020 Rx350 has a sleeker body and I love the mouse pad.
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Great value, quality, and options
I love my 2020 RX350. This has been one of the best vehicles I have owned. It has a quiet and smooth ride. The leather and wood grain add so much class to the interior. I would recommend Lexus RX to anyone looking for affordable luxury.
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So so
Pros: * Reliable * Smooth and quiet ride * Sufficient power * Smooth V6 and hybrid composition. Review based on 2020 RX450h Cons: - Confusing and distracting console software UI - Poor driver seat lumbar support. Our 2017 RAV4 SE has more supportive driver seat for long trips. - Subpar assembly quality control compare to my 3 Toyotas. Somehow I'm not surprised since its assembled in N. America (Not Japan) - Goofy electronic brake compare to the traditional mechanical brake. Severe lacking in feedback and control. Meaning it could over react or ignore driver input all together depending on speed and condition. Very very annoying.
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Good quality SUV
Went to test drive it and was impressed with quality but I would prefer a Turbo version with better gas mileage than the heavy and outdated V6 Engine, Styling is still lacking on some Lexus SUVS. The BMW X3, Acura RDX, The Mercedes GLC and The Audi Q5 have more attractive designs, the front grille on the Lexus is way too big and makes the car looks weird.
The worst vehicle I’ve ever driven RX350/2020
Very sad overall experience and the customer service from Lexus IS absolutely insulting and feels their vehicle could never be a lemon. I’ve been locked out of the vehicle numerous times when doors won’t open, the infotainment system is pathetic. The app to control this from your phone is so fickle, it’s pathetic. The navigation system typically takes you to a destination no where near where you set it for and only finds the longest, most challenging routes imaginable. The climate control for the summer never cools the car no matter how low the temperature is set or how long it is on. In the winter, the heat can overwhelm you. Even at 62, the vehicle is stifling on a 10 degree Fahrenheit day. Moisture sensing wipers, they come on constantly on sunny days and never turn on when it’s raining. Seven returns to Lexus in six weeks and they find nothing wrong. Their Custmer Relations team tells me it’s the driver and not the car. Let me go back to my Benz and Jaguar, even my twenty year old Infiniti was better than this. Very sorry to have made this acquisition. Believe me, I could go on about the negative, but enough said. Finally out of this car. Thirty months later and less than 10K in miles, I turned it in. Not too thrilled by the replacement from another manufacturer, but that’s another review.
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Very refined midsize SUV
Having previously owned a previous generation RX350, I would definitely consider this 2020 RX350 to be a significant upgrade.
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Lexus bests Acura
I examined several mid-sized SUVs due to a need for room than my sedan provided. I have never previously owned a Lexus, although family members love their vehicles. Although I have owned several German vehicles including Audi, BMW, and Mercedes, I found their models competitive but overpriced even before considering much more expensive maintenance and repairs. On the test drive, the Acura was nice and handled well, but the ride, cabin, and features were not as luxurious as the Lexus. Plus with the hybrid that I selected, the Lexus has better range and fuel economy; and can tow if you need to as opposed to the MDX hybrid. For the same MSRP and much better reliability and total cost of ownership (retains better resale value), the Lexus easily won.
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Lexus RX 350 SUV
Love the SUV. Want to wait for the 2021 to see if they change the front grill (my only "issue").
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Needs a more power for price point
Got the 2020 RX F-Sport Performance 3 months ago. Very nice, comfortable and sporty. I expected a little more takeoff in getting the Performance model. That is my only complaint so far. You feel and hear a difference in a base RX and the F-Sport. Switching driving modes on the fly from normal to S+ changes the growl of that 6. I'd like to see PERFORMANCE mods on that level that increase ALL AROUND performance, especially acceleration. Turbo(s), cold air intake, a whistle would go great with that growl.
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underwhelming RX350
Seats are not leather unless you upgrade. Seating material seemed cheap. Even the upgrade to leather didn't feel good. Panoramic moonroof only opens about 10 inches. Very disappointing especially considering the price. Availability of external colors and interior colors was limited and very confusing. Engine noise was somewhat loud from a standstill. Not what I would expect in a luxury vehicle. Vehicle has a nice large GPS map but it sits up too high on the dash. I found it distracting as well as unattractive. I wouldn't consider this a luxury vehicle. I wanted to like this car very much but the closer I looked the more disappointed I became. I purchased a Cadillac XT5 instead. Pricing was about the same but quality of the Cadillac surpassed the Lexus.
Nice with flaws
Smooth and quiet ride. A little mushy on the steering. Not very responsive but maybe the sport model is better. The sport model seats were quite uncomfortable so we couldn't consider it. No digital speedometer. I have had one for the last 5 years with my Avalon and I MISS IT! Are we living in the dark ages. What's up with that. I needed as SUV but was so surprised that this huge vehicle actually has less leg room in the rear seat and a smaller trunk. Don't know how they manage to do that while being longer than my Avalon. The navigation works perfectly. I really enjoy using it for a change instead of my phone. May have preferred driving the 300 but needed a bit more room. Very nice car but I still haven't found anything I like better than my 2006 Saturn VUE.
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RX350
It is dream car .
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Overrated
Just an average car! A lot of extra money for a name plate (LEXUS). Traded a Grand Cherokee Limited with 80k miles. Big mistake! Will not buy another Lexus.
great vehicle
like everything
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Stop Dreaming Stop Driving..
It’s amazing driving machine it’s as fast and smooth as the two bmws I owned cruises smooth at 100 as it does at 40 , very smooth riding suv
We didn’t know what we were missing!
Very quiet and comfy. No detail left undone.
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Excellent vehicle
Purchase a leftover 2020 in October of this year. Car is much improved from a 2016 I drove as a loaner for a day. Tested Acura RDX, Toyota Venue, and Lexus NX. The RX 350 is superior in every category. Ride is very smooth and cabin is super quiet. Get the premium package, its' worth it. Love all the technology on the car and it feels very safe.
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I Love Stella
This is my first Lexus. I have driven a Nissan Altima for years and I promised myself that one day I would drive a Lexus. I absolutely love my RX 350 base! Stella rides sooooo smooth, responds like a charm, and looks awesome! The only thing missing is a dual sunroof.
Good Car
after two years, I’ve had no issues with my RX350. I’ve only had normal maintenance performed.
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Best car I ever owned.
Best car I ever owned (including BMW, Acuras and Cadillacs). Smooth, quiet, comfortable, powerful. I traded it for a new 2022 Lexus RX 350 a year ago, which IS the best car I ever owned. I have ordered a 2023, to my specs.
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exquisite
negotiate the lowest price possible
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Awesome
It's not the fanciest, but what it does it does extremely well. I've had the car for a year now and I've put over 19,000 miles on it. It still looks and performs as well as it did when I first got it. No complaints so far.
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