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Used 2016 Lexus RX 350 Consumer Reviews

3.8 out of 5 stars
132 reviews

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Cons
3 out of 5 stars

Poor fuel economy and disappointed in first Lexus.

Ann, 02/01/2016
2016 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
24 of 30 people found this review helpful

The Rx is advertised as 20 mpg city and 28 hwy. I have been getting 13-15 mpg city and 21-24 on hwy. I took it to Lexus for review and they also could not accomplish 28mpg hwy while they were driving 62mpg with cruise activated on highway. I can't imagine driving 62 mpg on highway. They were able to accomplish 20 in city by just barely pressing gas in city.. Not sitting idle.. There is a loud noise coming from engine area when AC fan is turned on. The navigation option is difficult and I would rather use my iPhone.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Don’t purchase......Run the other way!

NeverAgain, 06/24/2021
2016 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
5 of 5 people found this review helpful

Don’t purchase! Purchased this car brand new at the dealership in 2016. It’s had nothing but problems - all four door actuators stopped working starting in 2018 through 2021. The steering column went out, mirror motor went out. The end of last year the water pump assembly failed and had to be replaced. The last year and a half it’s sounded like a faucet was running behind the glove box and the car has had a smell. Multiple trips to the dealer saying it was “normal”. Found out that the AC drain was apparently clogged by a spider and caused the drain to back up and water entered the cabin. Carpet and padding on both the drivers side and passenger side completely waterlogged and mold under the mats. Was told at the dealer that this is a known issue and they will clean and order a part to “keep the spiders out”. The warranty covered some of this work, but this car is a real money pit. Do yourself (and your wallet a favor) and look at another car. You can thank me later

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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4 out of 5 stars

Hard to Beat the RX 350

Elizabeth, 09/28/2016
2016 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
5 of 5 people found this review helpful

I've had it for a few months. Over 2K miles, including some road trips. Extremely quiet, solid ride on the highway. Feels very safe, fun to drive, easy handling on roads and parking, good acceleration, great gas mileage (27-30hwy/26 city), great sound system, love the 12" screen on the navigation/entertainment system. Great interior touches, contrast stitching. Drove the Murano before buying the Lexus. Loved the anti-gravity seats, so would like to see more comfort in the Lexus seats, but handling much better than the Murano. No experience with service yet, but so far very reliable and no problems.

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4 out of 5 stars

What's with the paint?

Tom Nagle, 06/08/2016
2016 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
5 of 5 people found this review helpful

After many other makes of SUV's, this is the first "luxury" SUV I've owned/leased. There are many well thought out little things - mirror tilting, rear wiper hidden, door panels folding out, lights for easy entry, options on a whole host of things - radio, lighting, sound effects - all of which I enjoy and appreciate the designed thoughtfulness. However, the paint job is another matter. After 3,500 miles I have a half dozen paint pits , most in the front, but others on the side and back. I have a heavy coat of wax and have not been following any gravel trucks. Never had a vehicle do this and in such quantity particularly with so few miles.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

NOT A TOTALLY GREAT VALUE

Rusty Knaile, 09/21/2016
2016 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
11 of 13 people found this review helpful

Some of CA Curmudgeon’s comments sound like he’s talking about a pre-2016 RX350. On my Wife’s 2016 RX350, I agree that voice command doesn’t work very well and the optional winter front floor mats were obviously designed by a committee of lawyers. If Lexus isn’t willing to offer functional floor mats, they just shouldn’t offer any at all. My major complaint is with the over-priced navigation system, which we didn’t want to begin with. It frequently suggests routes that are NOT efficient. When engaged, the map itself is usually accurate, but the verbal and text directions are often 180 degrees wrong. When I brought this to the attention of the dealer’s service department, they suggested I buy an update, with NO guarantee the problem would be resolved. This has spooked my Wife to the point that I bought her a Garmin nuvi 2599, with lifetime updates and traffic and that’s what we use in lieu of the built-in. I’m not sure the frontal Pre-Collision System works. The dealer was not willing to do a dynamic test.

Safety
3 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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