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Used 2016 Lexus RX 350 Consumer Reviews

3.8 out of 5 stars
132 reviews

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Pros
Cons
5 out of 5 stars

Near Perfect!

Jay ONeill, 05/28/2016
2016 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
8 of 10 people found this review helpful

We can't say enough about this vehicle! The looks and styling are awesome (in our opinions). The technology is so extensive the dealer offers a class to get the most out of it! Everything about this SUV is great but for one draw back. Even with the stronger engine and an 8 speed transmission, we are used to a bit better acceleration from zero. Now note that it isn't terrible but we would have liked a little more in the "get up and go" category. After less than 1 month . . . that's about the only drawback we have encountered. And it isn't major nor would it deter us from buying this SUV again.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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2 out of 5 stars

can not trust lexus anymore

Delsy Feliciano, 11/09/2016
2016 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
8 of 10 people found this review helpful

Don't get fooled by the look of this SUV. The interior is made with cheap materials the dashboard cracks from heat exposure and also the buttons to control the heat setting melt off due to heat exposure. I was told there has been a lot of problems with this so a recall was open a year later still fighting to get it fixed come to find out it is now my responsibility UNBELIEVABLE never will purchase a lexus again.

Performance
3 out of 5 stars
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4 out of 5 stars

Seats made of Stone

PWSHMOM, 05/20/2016
2016 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
10 of 13 people found this review helpful

Ok this is my 3rd RX350 and the seats in this car feel hard as rock while riding more than 45 minutes. What is this a Jeep Wrangler?! I feel every friggin bump in the road. Had I know this ride was going to be this bumping and loud I would have bought the darn small Ranger Rover instead. The design is not the my favorite either. Now some will say why did you buy it? Loyalty. Well now I know that should not be the reason if the brand is not going to be loyal to me. The cost is higher and I can't seem to figure out why. Overall I am just not as happy with this model thus far. Keep in mind I have only had the car for 5 days as of May 17th 2016. I purchased mines from Park Place Lexus in Plano, TX.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
2 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

2016 RX loaner for 2015 RX 30k service

JPV, 11/13/2016
2016 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
14 of 19 people found this review helpful

First, I have to be honest, I have owned 4 RX 350s starting from 2004 thru 2015. The 2015 is an awesome ride, my wife's car I drive on weekends and enjoy it. I do not like the Dunlop tires but will soon be replacing. Yesterday we dropped the car off for service and were given a 2016 RX350 as a loaner for the day. We jumped on I95 and headed south from West Palm Beach to Boca Raton and stopped for a while. First impressions, hated the looks from the first time I saw it but figured it would grow on us but it hasn't. Having said that, my wife who is 5'4 and 130 pounds could not get comfortable at all. Seats are way too hard and she actually wound up sitting side saddle to make it bearable. I am 6' 200 pounds and the drivers seat in addition to being way too hard was way too thin and short. I rented a highlander a few months ago and brought it back it was so uncomfortable this was the same. In addition, very cramped driver area compared to the 2015 and the controls are crammed in and in dumb places. Not intuitive at all, this was a fully loaded premium top of the line model. We got past the fact that we felt like we were in a tight little car and then started to critique the driving feel and features. It had radar controlled cruise control, what a disaster, way too sensitive, found the car braking for cars in the adjacent lane at times and at one point took me from 80 to 65 in an instant, terrible system had to shut it down. Every once in a while upon acceleration a groaning noice came from out of nowhere, couldn't stand it. Next and most important, the steering is terrible, don't know how to explain it other than notchy, not smooth at all almost felt like it was sticking at certain points and had to be jerked back and forth on the highway. Then there was an annoying fan running in the rear, loud, didn't take the time to investigate but it was distracting. On the way back from coconut creek to west palm we were back on I95 and again, the steering is twitchy, wandering and pulling and could not use the cruise control, kept slowing me down I thought dangerously trying to take over driving. Hated it. Look, I am a Lexus guy, loved all my previous RX rides with the 2015 as my favorite. I do not enjoy critizing this car but seriously before you buy this car take it on the highway and give it a run. I will be looking elsewhere for my new car, sorry Lexus, you blew this redesign big league.

Safety
4 out of 5 stars
Performance
2 out of 5 stars
Interior
2 out of 5 stars
Comfort
2 out of 5 stars
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2 out of 5 stars

Problems along the way after owning for 2+ years

Angie Weibner, 11/12/2016
2016 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
7 of 9 people found this review helpful

The car has been reliable, and never stranded us on the road. But among all the issues here are some major ones: 1) In quite a few occasions, all windows and moon roof would be found open by themselves while parked in front of the house. The fob's were inside the house on the kitchen counter; Googling "Lexus all windows and moon roof open by themselves" finds discussions of some mentioning being a Lexus software feature, while others think it is a software defect, over 8-9 years; 2) Each time the car is started, and you try to back out of a parking spot, if you have a phone programmed to connect via bluetooth, it generates a connection message on top of the LCD screen, blocking off the top which is the most important part of the rear view camera display. However, turning your head to see the rear would find the view was blocked by the hatch back cover. Guess the designers thought with the rear view camera, you wouldn't need to turn your head to see the rear; 3) The software menu is horrendously organized, and difficult to use; 4) It is not easy to know if the AC is on, and it is not easy to turn it off via the menu on the LCD screen. Go try to turn off AC next time you sit in a Lexus RX350 -- mind you that the AC could be still on even if the "Auto" AC led on the button is off. And many more smaller nits, such as the steering wheel making scratching sound when turning, etc. The Lexus RX350 quality and design are not what I expected it to be before I purchased it.

Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Value
2 out of 5 stars
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