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Used 2011 Kia Sorento SUV Consumer Reviews

4.3 out of 5 stars
336 reviews

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4.25 out of 5 stars

Problem with the Onboard Navigation System

bandrews6264, 10/07/2011
2011 Kia Sorento LX 4dr SUV (3.5L 6cyl 6A)
7 of 12 people found this review helpful

Here is my story: I have leased a 2011 KIA Sorrento (February 2011) from Tempe KIA [violative content deleted] and have found a problem with the internal navigation system. I have come to find out that the system is only programmed for using freeways and not recognizing quicker routes. Case in point: I went Las Vegas about two weeks ago and entered my destination into the onboard nav system. The nav system tried to take me to Flagstaff to connect with I-40 (142 plus, unnecessary miles) instead of directing me to US93, a much faster route. On the way home the onboard nav system again tried to route me through Flagstaff instead of US93 through Wickenburg. KIA refuses to anything about this. Buyer beware

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2.88 out of 5 stars

RUN AWAY FROM KIA!

acraite, 03/27/2011
2011 Kia Sorento LX 4dr SUV AWD (3.5L 6cyl 6A)
12 of 22 people found this review helpful

I am so mad with myself to buying this car. It was so cute and nice. It was nice to drive. It look great! Then, my satalite radio subscibion ran out. So I was listening to fm. Its all staticy and crackley. I called kia service multple times that is how it is suppose to be. okay. Great a 30,000 $ car and the radio is crap. A few weeks later the backup camera comes on, in DRIVE! Okay, call the Kia service, they tell me that there is nothing wrong. I am so mad, that I can't be helped. I have a video of my camera coming on and the stupid people in the service tell me there is nothing to be fixed. Don't be stupid and buy a kia. Damn I should have bought a Toyata or a freaking honda

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1 out of 5 stars

Great car except back seats do not work

Lisa Reilly, 11/09/2016
2011 Kia Sorento LX 4dr SUV AWD (2.4L 4cyl 6A)
5 of 9 people found this review helpful

The rear seat latch does not work. Had it repaired three times because it kept breaking. We just past 60K and the seat is stuck down. KIA wants to charge us $900 to fix a defective seat. We can not even sit in it and can not get it upright. Corporate fixed it before for free since this is a KNOWN DEFECT but now they say tough luck. Never buying a KIA again!

Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
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2 out of 5 stars

twitchey & in the dark

david nixon, 01/29/2016
updated 08/08/2018
2011 Kia Sorento 4dr SUV (2.4L 4cyl 6M)
9 of 18 people found this review helpful

The steering on the Sorento is just plain bad! This vehicle has electronic assist steering and has zero play in the steering wheel. A vehicle with has no play in the steering wheel is difficult to drive as very little movement in the steering wheel will cause the vehicle to move in that direction. I do remember when I took driver Ed. the teacher spent a session explaining why the steering wheel needs some play in it. As we drive we move the steering wheel a bit at a time to keep the vehicle on the path we want it to go. If there is no play just the smallest movement will cause the vehicle to move back and forth and make it very uncomfortable to drive. I would think on an icy road this would be very dangerous. Also the back up camera is so dark it is all but useless. In the daytime the reflection on the screen makes it very difficult to see and at night it does not show up well. I think the back up camera is more dangerous than not having one as the driver has to lean over towards it to try and see it better to no avail. I went to a Kia dealership and they looked at both problems and they explained to me that is the way they are built and there was no fix for the problem. The service manager agreed that these were problems but he apologized as there is no fix! I called Kia and the rep at Kia consumer contact said I test drive the vehicle and signed the contract so I would just have to put up with it!

Safety
1 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Best SUV I’ve owned

Jim Reeder, 08/10/2018
2011 Kia Sorento LX 4dr SUV (2.4L 4cyl 6A)
3 of 5 people found this review helpful

We had a 2009 Mazda suv. It lost control in a rain storm & flipped over rolling over 3 times. Too top heavy & marrow wheel base. We test drive every suv on the market. We chose the Kia because of price & warranty. Now have 98,,000 miles on it. Change oil every 5,000 miles with full synthetic Castrol oil & Wix filter. So far no other problems with anything. Doesn’t use any oil between changes. Brakes 1/2 worn. Best car I’ve ever owned.

Safety
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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