Used 2021 Jeep Grand Cherokee Consumer Reviews
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When it rains it pours!
At the factory the opening to the sunroof was not cut out properly. Metal shards ripping sunroof seal to shreds. Dealership body shop did not fix the shards. Service department did not fix the ruined sunroof. When it rains I get wet seats!
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So Bad the Manufacturer Offered to Buy it Back
I bought my 2021Jeep Grand Cherokee L on August 30th as a brand new vehicle. I spend a year and a half looking at vehicles from internet searches to more visits to dealerships than I can to admit. I fell in love with my Grand Cherokee L until day 57 of ownership and just over 2500 miles, the power steering assist went out in my car. As the old saying goes "Have you tried turning it off and turning it on again?". Yes, and I had hoped that this resolved the issue. After taking it to the dealer to find out what happened, it is apparently throwing codes in relation to the electrical steering box. There is currently no fix for this and the engineers hope to have a fix by quarter 1 2022. The process to get my jeep diagnosed had been a nightmare. I actually had to show up 3 business days after dropping my jeep off and sit in the lobby to wait for someone to diagnose the issue in fear that it would continue to sit unresolved. The dealer than was agreeable to a collateral trade which unknown to me was going to be trade in value and not the price he sold me the car for. During this process he stated multiple times that, "I don't want the car." Yeah, nether do I buddy! So here we are waiting for Chrysler to process the "buy back" (It's been 3 weeks without a word) so I can get the hefty down payment I made on the car back to buy something else. Overall, I loved this car until it was proven to be unreliable prior to the 60 day mark of purchasing it.
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- High Altitude 4dr SUVMSRP: $32,50015 mi away
- Limited 4dr SUVMSRP: $25,49520 mi away
- Laredo X 4dr SUVMSRP: $20,78641 mi away
Piece of junk!
Entire screen has gone out, no navigation, bluetooth or radio. Pedestrian sensing has caused the vehicle to stop abruptly when in reverse when nobody is around. Emergency brakes will come on, on its own. The auto start and stop (gas saving feature) doesn't work. All this plus some and the vehicle is only 2 months old!! Complete piece [non-permissible content removed]!
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Beware of this “Safety Feature”
For the last six months, this 2021 Grand Cherokee has been my very favorite car I’ve ever driven. However, one of the “safety features” just cost me $1600 to fix damages to my Jeep. The lane assist feature is automatically on all the friggin time and you have to remember to turn it off every single time you turn on the vehicle. I forgot to turn it off this past weekend and I reached for my sunglasses but my car thought I wasn’t paying attention and veered to the right, hit a curb, popped one tire instantly, severely damaged another tire, bent and scratched my wheels, and crushed my alignment. This cost me $1600 to have fixed today. Jeep needs to allow this stupid featured to be turned off permanently or else make it so you have to turn it on if you want to use it. I hated this “safety feature” before and now I hate it even more. I’m just glad it was a curb next to me and not another vehicle.
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Happy Trails
Nothing better for the money
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