Sitting on the side of the highway just an hour ago with no power and I haven't even received my payment book yet:( I really want to like this car, but sitting dangerously close to speeding traffic in the sweltering summer heat is really dulling my enthusiasm. When it runs, life is good. Life is hell when it doesn't.
On Edit: After two weeks at the dealership, the problem could not be found. The dealer gave us another new Grand Cherokee with the same options. Chrysler gave us an extended warranty on the replacement car. We are happy with the new Jeep. The old one is still out there and the problem was never diagnosed. The dealer is using it as his daily driver and being diligent in witnessing the problem first hand.
the only complaint would be the start stop engine technology. I prefer the motor not stop at every traffic light. so I have to push a defeat button every time I go out in the car. I can see where start/stop tech. will cause the battery to drain down especially at night with the headlights on and the air running etc. In florida especially with the temps high in the summer this is going to lead to problems. I think that this feature is on most new cars, my sister was complaining about it on her new Jaguar also. I think it is a bad idea unless you have an electric car. I am going to find out if this feature can be permanently defeated.
I had a Dodge Durango for a few years and since it was almost out of its extended warranty I figured get a new Jeep. What a mistake that was. After owning for only two weeks the car spent 11 days at a dealer for the following problems: Faulty paint on the spoiler, Extreme wind noise, clunk noise when going over speed bumps, clothing hanger loose & rattling. They repainted the spoiler, replaced the two front door rubber seals, a front & rear shocks were leaking so they replaced the front shock (rear shock is on extreme backorder, whatever that means because no one knows), replaced clothes hanger. Well, after 11 days at the dealer, the wind noise issue is not resolved as once I hit 50+ miles per hour, I can't hear anything inside the car and the clunk noise when going speed bumps is still there. I even made sure that the technician had driven over a bump to ensure the problem was actually the leaking shock. I'm not sure how he couldn't hear the clunk as it's as loud as it can be. So, now I have to go back to the dealer and leave my car for God knows how many more days there. Now the headrests on both seats have started rattling every time going over rough road. I haven't even made my first payment yet and I'm already disgusted with the car.
Update: took the vehicle back to the dealer. It sat there for another 5 days (now total of 16 days at dealer). Apparently it were the two front shocks leaking & not the rear, bad communication from the service adviser. They replaced the second front shock. Clunk noise is still there. Technician couldn't replicate the wind noise, so we took a ride and then he heard how loud it was and agreed it wasn't normal. Next step is to wait for a Chrysler representative to come out, test drive the car and do a cabin pressurizing test to see where the air is leaking from (I'm not sure how you can pressurize a cabin when there are so many vents located all over). This keeps getting better and better.
2nd Update: Vehicle back at the dealer. The clunk noise is still there. Took a ride with the technician and went over small bumps at about 5 miles per hour and you could hear the noise. His suggestion: driver over them slower!!!!!!!!!! I suggested maybe I should get out of the car & push it over the speed bump. After all aren't Jeeps suppose to be off-road vehicles and yet they can't handle a small shopping center speed bump. The wind noise still there, apparently the technician made the whole thing up about a Chrysler representative coming out and doing the whole pressurizing the cabin thing, because according to the service manger that never happens and Chrysler reps never come out. So, now I'm back in my cheap piece of junk, dirty loaner car for the 3rd time this month, crossing my fingers that they will actually fix these problems on a car that I paid well over $40k for.
I did a lot of research and reviewed Mercedes, BMW, Volvo, Land Rover and Lexus online before narrowing things down to the Mercedes GLC and Jeep Grand Cherokee Summit due to number of factors including price, proximity to dealer, reviews, etc. My estimated budget was $50k. I test drove both cars and gave them both high marks. However, Jeep blew me away. It is a solid, quiet, well put together car with fit and finish as good as the Germans. While the Merc may have a slight edge on technology, ease of use goes to the Jeep. It is intuitive and requires little training to understand where all the controls are located. The Jeep is also a larger, more capable SUV than the Merc GLC which gives more flexibility. Value-wise, the Grand Cherokee Summit was several thousand less than the comparably equipped GLC and the dealer was willing to give me quite a bit more in trade than the Mercedes dealer.
After a few weeks of owning the Jeep, I continue to be a happy owner. The car runs great and the 6 cylinder engine provides even more power and response than my previous Lincoln MKX 8 cylinder while getting around 22 mpg combined. I am also greatly enjoying the Harmon Kardon sound system that comes in the Summit version. One of the best factory installed car stereos I've heard.
Brand New 75th Anniversary Grand Cherokee Loosing Power while driving on highway I70 East bound. I was going 75mph to 40mph in seconds. I only owned it for 2 days. Lost Power while driving it 4 times!!! I am scared to death of the vehicle. Bought it from Grand Junction Jeep. They will not do anything to make it right with me. Love the Cherokee but NOT this one. I am Driving my coffin......... Diana in Colorado