I purchased my Jeep GC Limited on 9/5/2015. The engine light came on at 250 miles in the first week. The evaporation canister gasket was bad and needed to be replaced. Dealer was able to fix within 1 day. At 1,600 miles while driving in city traffic slowing down for a traffic light the vehicle jumped forward twice like I had been rear-ended. This was caused by the transmission shifting down from 3 to 2 and 2 to 1. The vehicle then went into to "limp" mode and I could not go over 5MPH and the transmission was stuck in 1st gear. I managed to get out of traffic and into a parking lot. Had this happened in a busy intersection or while merging into busy, fast moving highway it could have been deadly. I called roadside assistance and the JGC had to be towed to the nearest dealer. They have had the vehicle for 4 days and now have told me they will have to "tear down" the transmission to try to figure out what is wrong. When the cause is determined Chrysler will determine if the transmission will be fixed or replaced based on their "70% rule". The first time we put the back seat down the headrest fell off of the passenger-side rear seat and could not be put back in place. The dealer had to fix this because a clip was missing. Again, could have been dangerous if the headrest had fallen off in an accident and your head was whiplashed against against the two metal rod mounts. My family has been loyal to Chrysler and have owned nothing but Dodge's since 2000. We have owned 2 Ram 1500's, a Durango, and an Avenger. All were great vehicle. Chrysler and Jeep you missed the level of expected quality and reliability with the new Jeep Grand Cherokee models! When you pay upwards of $40,000 for a high-end vehicle you expect better quality, reliability and service than this. The Jeep Grand Cherokee is promoted as the "Most Awarded SUV" ever. Jeep has been long known for it quality and great products however, it seems Chrysler and Jeep are being very silent regarding all of the recent transmission issues. Perhaps the transmission issues are going to be ignored and swept under the rug to avoid bad publicity. Come on Chrysler and Jeep your loyal customers deserve better than this!!! Check out the reviews for the 2014's and the 2014 and 2015 Dodge Durango, these vehicles have the same transmissions. The electronic transmissions are shifting from park to reverse on their own, not staying in gear, getting stuck in gear, and shifting roughly. Also check out the Jeep Cherokee which also has many reports of transmission problems. The NHTSB also has many transmission issues reported and is contemplating a class-action lawsuit regarding the number of injuries and safety issues that surround the transmission coming out of park and rolling away causing injury to people and damage to the vehicle and surrounding property. 4/2017 - I have not had any additional issues with the JGC, it now has 23,000 miles on it. A recall was issued for the transmission "rolling away" issues. I did not have problems with this happening but have always been cautious and paid close attention to the gear shifter and indicator lights to ensure the proper gear was illuminated. I had the recall work completed this month and do note a bit of a hesitation at idle speeds, which I believe was the intent to prevent roll aways. I have not noted any additional changes with the operation of the vehicle. While I was very disappointed with the initial performance of my JGC it has been a very reliable vehicle since the transmission was replaced at 1,600 miles and I have not had additional issues. It performs well and provides a comfortable ride for highway and city driving. It handles well in rain, snow and ice. We took our JGC on a 3,000+ mile vacation to the Smoky Mountains and we're very pleased with how the JGC responded to mountain driving. There was enough room for 4 adults and a teen and all our luggage/gear in the JGC. It was a snug fit but not uncomfortable. When planned appropriately you can fit alot into the cargo area and other storage areas in the vehicle.
I recently purchased a Summit V6 Platinium Edition. I will not bore you all with a regurgitation of all of the positive reviews. But thus far, I've nothing but very positive remarks concerning this truck. I am a long time BMW/Range Rover/Mercedes/Porsche owner/fan and believe me when I say that I am pleasantly surprised as the GC Summit has all of the amenities pound for pound of a much more expensive vehicle! I'm deeply impressed with the transmission, infotainment system, 825 HK sound system, ergonomics, etc! I paid 47K and trust me there is not a better ride per the price point! Below, I've listed my hits/misses. Pls note I test drove the RR Sport, BMW X6, Mercedes ML, Audi Q5/7 , and the Porsche Cayenne. All are fine vehicles in their own class but I chose the Summit based off of the criterion listed below coupled with the ability to take it off road. The RR Sport came in a close second but I was highly annoyed to find that it (as well as many other vehicles) utilize a sound resonator to give the vehicle a "acceleration growl". Maintenance was also a huge issue. Hands down, the BMW has the best warranty but initial cost of a similarly equipped vehicle would run over 70K. I also drove the GC SRT, V8, and V6. The SRT is a hug miss and although very aggressive, it seemed to be very clumsy. The V8 is outstanding but poor gas mileage was a deterrent. I chose the V6 as although it is short 30 HP less than the V8, it is peppy, uses regular gas, and gets over 26 MPG on the HWY. The vehicle lofts a bit (typical truck/SUV) when driving but I did not purchase for a sporty ride. I wanted a tough truck that I could utilize as a daily driver as well as take off road for the occasional camping trip. This vehicle has yet to disappoint thus far, I'm hoping the trend continues. Great Job Jeep! Hits: Air suspension, off road prowess/toughness, good looks, 825 watt sound system, ergonomics/display, usb/power ports galore, large heated steering wheel, adaptive cruise control, warning/safety features, heated/cooled seats, panoramic roof, voice control, multifunction display, smooth transmission, drive / ride comfort quality, and gas mileage...by the way, the V6 uses regular unleaded gas! Misses: Front seats are too boxy/boring and are the same found in some other Chrysler vehicles. There is an immediate need for thigh/side bolsters, quality of leather, the nav system is highly functional but looks cheap / cartoonish, heat/ac thermostat is not accurate, headlight washer only comes on every 12 swipes, wiper fluid is not heated, there is no dead petal for foot fatigue, the rear hatch should have an adjustable height option along with a glass panel opening option, sport mode is pretty much a waste of time, and the 36 month warranty reflects a lack of confidence in this vehicle.
In the Fall of 2014 we purchased a 2015 Jeep Grand Cherokee Summit and our purchase decision was based primarily on the high level of satisfaction we had from purchasing a 2012 Grand Cherokee Summit in the Fall of 2011. Simply put, we were very satisfied Jeep customers as the 2012 had exceeded all of our expectations at that time. It was a stunningly beautiful vehicle, well designed and performed flawlessly over the first three years of ownership. The 2012 had experienced only two service required issues. One to replace a prematurely wearing seat bottom (warranty at 20,000 miles) and the second a failed heat diverter (owner cost, out of warranty). Other than that it was gas, oil and go for over 100,000 miles in a little under 3 years. At this point (Fall of 2015) we decided to replace my wife's 2013 Chevrolet Silverado extended cab 4x4 with a second Summit and became the proud owners of a new Grey one but this time equipped with the Hemi V8. This upgrade in power really changed the performance of the Grand Cherokee positively and surprisingly only resulted in around a 2 mpg loss in fuel economy which was quite amazing. Most of our driving with both Jeeps is purely highway and the V6 averages around 24.5 while the V8 comes in at around 22.5 with both running at around 70 mph on relatively flat terrain. This sadly is where the good news ends. It is hard to believe that these two vehicles were built in the same factory. The difference in quality is immediately quite evident. Paint quality on the 2015 is quite frankly "poor". Botchy and thin paint gives the vehicle a mottled look...as a matter of fact the factories inability to produce a quality paint finish caused them to cease production on several colors during the 2015 model year. This vehicle came new from the factory with more squeaks, rattles and strange noises than our 2012 had after 100,000 miles of driving. After a couple of months ownership the navigation system began giving false readings and this defect spread into all functions within the radio, navigation, heater A/C screen finally culminating in all functions in-operative and a pure black screen. It took numerous "Updates", trips to 4 different dealers and finally a complete radio/nav, heater A/C module and screen replacement authorized by Jeep Engineering in Detroit to remedy. During one service attempt the Jeep was in a dealership out of service for almost 2 weeks...not a ringing endorsement for an almost $60,000 vehicle....!!!!! Moving on, the 8 speed transmission exhibits a nasty habit of refusing to upshift through the gears from a dead stop. Upon accelerating it stays firmly in 1st gear and will only come out after pulling over, putting the vehicle into park and then attempting to drive forward through the gears again. Updates to this point have failed to cure the issue. This leads into the electronic gear shift itself. Quite frankly, it is a very dangerous feature of this generation Jeep Grand Cherokee and has been changed completely for the 2016 model year. The chances of a failed complete move to park has resulted in injuries to Jeep owners exiting their vehicle thinking it is park when it is in fact in reverse. A very poor design since eliminated by Jeep. Summing up the 2015 Summit I can only say it is an enigma for sure. We want very much to love it especially with the performance of the Hemi V8 which makes it a really fun SUV to drive. Additionally the size and configuration of a SUV and in particular this SUV is perfect for our use. But, the issues we have had with the vehicle are not what we expected from a highly awarded and expensive vehicle. If I may, I would like to shift gears (pardon the pun) back to the 2012 Summit. Shortly after buying the 2015 the "engine warning light" on the dash of the 2012 came on and a distinct engine misfire became evident. A trip to the Jeep dealer netted a diagnosis of a failed cylinder head which was a defect in the early V6 Pentastar engines and which is covered by a Jeep/Chrysler extended warranty (150,000 miles). All costs involved in replacing the left side cylinder head are covered by this extended warranty but this dealership added additional repairs (which I agreed to) and which added an "out of pocket" expense of over $600.00 to the engine repair. Also the 2012 GC had developed an annoying rattle in the rear end which they diagnosed as worn and loose shock absorbers that they replaced at a cost of $700.00 (again authorized my myself). Now if the cost of shock replacement wasn't bad enough, when the vehicle was picked up the rattle was still there. Not to mention that when I checked part pricing for the shock absorbers themselves, the OEM shocks they installed cost $138.00 each while a neighboring Jeep dealer quoted them at $96.00 They claim their dealership has its own part pricing matrix. Simply put, the poor quality was bad enough but the recent servicing we experienced cost Jeep a customer...we have purchased our last Jeep product.
Jeep Grand Cherokee a 4 Star Car in a 5 Star World
written on 07-28-2015
I bought my 2015 Jeep Grand Cherokee Laredo 4x4 on July 1, 2015. Took it off the lot with 25 miles on it, next day down to the ranch for some 4x4ing, performed great (even with the stock Michelin tires). Next week I was towing my 3500lb boat and a car load of friends. Again, the Jeep performed. I also work in a higher profile office, one where we wine and dine our clients. Again the Jeep performed well, numerous comments from clients. The only faults I have had are related to the transmission. After about 1500 miles it began to clunk and shift erratically. I took it to the dealer and they performed a TCM update and it has since fixed the problem. Granted I have only owned the Jeep for less than a month, however I figured this should have been installed from the factory, not a few weeks after. If you're new to Jeeping, check out JeepForum.com, more specifically the Easter Egg section. Found alot of useful information there. MPG has been so so, around 14 in the city and 25 on the highway. Only regret is not getting one with more options, as I can see this is going to be a vehicle I will want to hold on to.
I purchased a 2015 Jeep Grand Cherokee to replace my 13 Chrysler 300. Extremely comfortable in all my travels. I have used it to go off road, pull my boat, and personal need. This vehicle is comfortable on the inside. When I take clients with me they are impressed that it's a Jeep. Constantly telling me they can't believe how luxurious it is on the inside. Driving at night is awesome the headlights turn on to brights on their own. Wipers have rain sensing on them. Looked at other 4x4 vehicles and just wasn't happy with the dash setup and options offered. Best options for the money I paid. Make sure to take out the MOPAR warranty instead of the dealer warranty. Mopar covers until 2098 bumper to bumper or 999,999 miles on all major componets with $100 deductible. Take out a transmission at 150k 100 bucks to fix it. Warranty is pricey but well worth it.