Used 2014 Jeep Grand Cherokee SUV Consumer Reviews
Used Grand Cherokee for sale
Problems already
davidirn, 07/28/2013
2014 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
6 of 8 people found this review helpful
I have about 3500 miles on my new Grand Cheorkee limited. My first problem started almost immediately, the touch screen on the dash went out. I had no air conditioning no radio no navigation system nothing at all. When I took it in to the service department it suddenly started to function and they said unless it fails when they can see it they can not fix it., one day I was able to get it into the dealer when it had failed and they did fix it but it took three weeks to get the part in. My next problem is the transmission it shifts very bad between 1st and 2nd and from 2nd back into 1st. The dealer calls it a Jeep characteristic. You feel a clunk when it shifts and you hear the clunk.
Be ready to acquaint yourself with the Lemon Law
carlton765, 08/31/2015
2014 Jeep Grand Cherokee Laredo 4dr SUV 4WD (3.6L 6cyl 8A)
12 of 18 people found this review helpful
Loved this car for it's fir 1k miles. Great MPG, great value, good looks. Then it all started. In the shop 11x for various issues, poor fit/finish, including 7x for the check engine light. The service manger was ultra-apologetic and said they hadn't been adequately trained and encouraged me to escalate within Chrysler. Living in California made this a no brainer to claim Lemon Law protection. Ahead of even doing that however Jeep bought the vehicle back, compensated me for the literally 30hrs of time I've spent either at the dealer, on the phone, or dealing otherwise with this disaster of an American car. Yes it was ultimately handled, but avoid at ALL costs.
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2014 Jeep Grand Cherokee for sale near you
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- Overland 4dr SUVMSRP: $16,998101 mi away
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Safety Issues
stan90, 03/02/2014
updated 09/07/2016
2014 Jeep Grand Cherokee Limited 4dr SUV (3.6L 6cyl 8A)
22 of 35 people found this review helpful
I leased a 2014 Grand Cherokee Limited in November, 2013. It has a variety of problems some of which are serious safety issues that both the dealer and Chrysler choose to ignore. The transmission lags and lurches and makes periodic clanking noises. Worse than that, mine has twice run up engine rpms while I was breaking to stop - a serious safety issue. The electronic shifter offers no advantages. but rather is distracting (requiring a look down to verify what gear you are in). During an emergency situation I needed to stop and quickly shift into reverse to avoid a collision. Using this shifter created a delay that almost killed me. Later I learned that Consumer Reports noted the same thing and that this shifter problem could result in doing exactly the wrong thing in an emergency. Both the dealer and Chrysler failed to respond to or act on the problem when I reported it in 2013. The now identified problem of assuring that the vehicle is in park is a part of this same problem. Several other problems none of which are fixed. Thankfully, my lease is almost over.
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Summit Step Rail
thejudge410, 02/17/2014
updated 08/17/2016
2014 Jeep Grand Cherokee Summit 4dr SUV (3.6L 6cyl 8A)
7 of 10 people found this review helpful
I purchased the Summit after many months of study and test driving 2013 and 14 models. I needed a step rail for family member safety and ability to use the vehicle. At the time of delivery I was informed Chrysler did not have a step rail that would fit the Summit. I could not believe it so I took delivery thinking they were wrong. A 2nd Chrysler dealer said there must be a problem in the computer because it showed 2014 as accepting the step rail but my VIN not accepting the step rail. As of today, no one has a step rail and I have a $52,000 car my wife can not get into and drive. No after market available either. I googled the problem and found a Jeep Forum question dated Oct 2013. Augus 2015. The jeep is the best vehicle for ride, comfort and safety both in town and on road trips. I had problems with AC in the beginning which were fixed by an computer update. The problem was on a series of Durango and Grand Cherokee which Chrysler updated with TBS. Also had problem with filler cap alignment which was finally fixed by my local dealer by ordering the housing and filler cap using a VINN for a 2016 Grand Cherokee. The part numbers for both filler housing and cap had not changed but I measured the housing rubber gap carefully and determined there was a difference. The service manager at Lee Chrysler in Fort Walton is extremely helpful and fixed it all under warranty. They had tried a new filler cover in 2015 but that did not fix the problem. One of the reasons I have continued to purchase Jeep/Chrysler products is because of my outstanding service. I no longer need the step rail. I do not think Chrysler has made one for this model but there are some after market versions available. I did not buy one of those because they did not integrate fully like the ones Chrysler makes for the other Grand Cherokee models. By that I mean they either hug down below the vehicle or extended outside the wheel line which increased the total width of the vehicle of made it more likely to drag. Overall, the best vehicle I have ever owned. The safety stuff really works. Visibility is great and other drivers back off.
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- Performance
- Interior
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- Reliability
- Value
Looks good, but...
mikewestmd, 01/14/2014
2014 Jeep Grand Cherokee Overland 4dr SUV 4WD (3.6L 6cyl 8A)
4 of 5 people found this review helpful
I, like many others, have had constant issues with the Navigation system and slow hesitation when the transmission shifts gears. I have had this vehicle for 2 months, and it is now in the shop for the 3rd time related to the same issues. Navigation reboots itself or screen goes to static. My radio, both FM and Sirius, have more static than I have ever had with any other vehicle. The outside temp shows the wrong temp, yesterday it showed -40. My MIL light came on again yesterday as well. Each time I take it to the shop, they say that there is a software update to fix the issue, but I am starting to doubt they actually know what the issue is. WAIT for Jeep to fix this before you purchase it!