Used 2014 Jeep Grand Cherokee Summit 4dr SUV (3.6L 6cyl 8A) Consumer Reviews
2014 GC Summit
Have had this GC a little over 1 yr and have had it to service on average once a month including 2 recalls and I'm waiting for the 3rd one. For the last 3 months the car has a creeking ( like walking on a old wood floor ) that starts in the back and moves all around the car,including when you shut the car off it still continues,It was in the shop for what should have been 2 days turned into 10 days and less than 2 miles down the road it started doing the same thing .I have recorded the sounds numerous times abd have them saved .Today as it sat running in my garage I raised the back and i could hear it coming from the rear door I put my hand around touching and felt so much play.Not normal . 2/2016 ....In the time since I last wrote this car there has been 3 more recalls and the car has been in shop 4 times . When driving for no reason at all , no cars next to me or in front the auto breaking system has come on a total of 6 different times literally stopping the car as I was driving down the road . 3/2016 ....Of course they couldn't find anything wrong but when I totally lost it then they agreed to recalibrate the auto breaking , so far it's been ok the last 6 weeks .4/4 /16 ....The car has been in shop all week again do to a bad coolant system . I was told parts by Chrysler were back order because they need more than 1,000 for faulty coolant systems . This is the final straw with Jeep , as soon as I'm able this car is gone . Biggest car disappointment ever . Stay away from Jeep ! UPDATE .........still many unresolved issues with this car . UConnect Access does not work and of course the dealership has no clue why . Have spent literally hrs on the phone with UConnect and they have exhausted everything they know that could be wrong . Dealership has ordered Star Ticket to Chrysler to figure out what is wrong and the serviceman at dealership gave the wrong info to Chrysler so nothing has happened . Will be inn contact with Dealer and Chrysler next week . This is the biggest 52,000 mistake we have ever made with a car . Piece of junk .
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SorryWePurchased
Bought 2014 Grand Cherokee Summit on Dec 21, 2013. 18 days later it was flatbed towed out of my home garage. It would not shift into reverse. Due to our dissatisfaction, we were kicked up to corporate with Resolution team. A brand new transmission is being installed now, a full 2 wks after being towed. Being told from service dept that it is taking longer to install than anticipated, as it is a bigger job than they thought. That makes the customer feel confident. Virtually no communication from corporate or dealership. Do not want this "new" majorly repaired car back. Problem with the transmission seems to be happening with many of the new purchases. Expected a reliable new vehicle for the $
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LOVE MY NEW JEEP SUMMIT
First, let me say that I would never have paid sticker for these vehicles even though the vehicle is awesome so far. I bought a 2014 with 11,300 miles so it feels like brand new and I saved about $15K over sticker. I love this jeep but have only owned it a month now. I am averaging 24.9 to 25.9 with mixed driving about 50/50 city/hwy. It has so many features that I did not have on my 2002 Jeep grand Cherokee Limited model. It drives great, very quiet and minimal road noise. Stereo is awesome and I feel like I have more space in the cargo than my older jeep. It is a V6 2wd vs. my 4.7L v8 2wd that averaged 18.5 mpg. I think it has just as good pickup and power as the other and love the added gas mileage. I feel like this car practically drives itself! It's loaded with all kinds of safety features and tech settings that make it a joy to drive. I love the interior with the exception of the suede on the front sides of inside windshield, just not my taste and believe it may fade overtime. I keep it garaged but sure over time outdoors the sun would fade such a dark brown fabric. The seats are nice leather although they could be a bit more comfy, they are a little firmer than my other jeep. I have experienced some fogging of the headlights when humid or wet outside, this I am told jeep will fix under warranty. The only additional improvements I could offer thus far is that Jeep should put a little more luxury leather seats in the front of the Summit model. Like the quality Infinity puts in their SUVs. For the sticker price of the Summit model, they should be a bit more plush and with awesome cushioning. They are fine, the ride is nice, but they are just a bit flatter with a firm feel. I recommend doing away with the suede next to the windshield as this will probably look pretty bad once the sun fades the fabric. I can imagine them looking pink once the sun gets too them. Last Jeep should consider doing a little lighter wood trim on the dash to break up all the dark brown. At least they could give the option for different wood trim colors. The lighter medium brown and lighter brown wood grains would give it a bit more sophisticated look. Some may like the all one color look, but it does need a little something to break up the very dark interior. Last, the lower console has a bit of a plastic look that I believe may show scratches easy over time or color wear off the plastic. Maybe consider something a little more durable like stainless steel material or a hard rubberized plastic such as what is used for the interior door material. I must say that anyone considering a mid size or larger SUV without the need for a third row seat, should check out the Jeep line. They have really come a long way since my 2002 model. I loved my 2002 and drove it from early 2004 till Oct 2015, so I guess you can say I loved my jeep. I tried to find something other than another jeep only because I had driven mine for so long, but when I kept comparing all SUVs the jeep kept coming out on top in terms of size, comfort, fuel efficiency, power, cargo space, regular unleaded gas, and overall maintenance and cost of ownership. I find that I have everything I could imagine and then some in this vehicle. When I compared several vehicles like Acura MDX, Lincoln MKC, Audi Q5, Toyota Highlander, etc., I found that the Jeep seemed to offer much more in value, comfort, and cost efficiency. While I loved the Audi Q5, it was a bit smaller, higher maintenance costs, and premium unleaded gas. I loved the feel of the Q5 and it's driving experience but figured I would be paying dearly in my cost to own and read too many horrors in costly reliability issues. I don't want to go to the dealer for every maintenance issue and closest dealer is a 40 minute drive. Not all parts but many parts and services are as much if not more than 3 times the maintenance on the Jeep. The Lincoln MKC felt cheap in comparison and had much less room. The cargo area is much shorter than other SUVs and didn't even think I could fit a tall pet carrier in it due to it's height. Many door seals, interior trim, and even many door panels seemed not to be aligned very well. The interior felt a bit cheap and the very light interior models I drove already showed scuffs and dirt from test drives. I felt they were over valued. The Acura MDX was nice and drove nice, but didn't need the third row and the premium fuel. The Toyota Highlander, while roomy was more vehicle than I needed and the drive was not anything spectacular. These are just a few I actually compared probably 15 models and came back to the jeep, but a lot had to do with the price I was able to get it for. Overall I am very pleased with my Summit model and look forward to another 10 plus years of enjoyable Jeep driving. Recommend SUV buyers look at the jeep line.
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Stay Away!
We have owned our 2014 Jeep Grand Cherokee Overland for 5 months. Tomorrow will be the fifth time it is going in the shop. We have transmission problems that are dangerous, problems with the radio which controls the heat/ac/clock/navi, the speedometer blanked out at one time and the abs breaks maded the car almost come to a complete stop on a highway. The Jeep dealership continues to do "computer updates" to the car and it continues to have problems. Now we also have a squeak in the back. Beautiful car but terrible reliability! Not safe to drive!!!!!!! Do Not Buy.
Summit Step Rail
I purchased the Summit after many months of study and test driving 2013 and 14 models. I needed a step rail for family member safety and ability to use the vehicle. At the time of delivery I was informed Chrysler did not have a step rail that would fit the Summit. I could not believe it so I took delivery thinking they were wrong. A 2nd Chrysler dealer said there must be a problem in the computer because it showed 2014 as accepting the step rail but my VIN not accepting the step rail. As of today, no one has a step rail and I have a $52,000 car my wife can not get into and drive. No after market available either. I googled the problem and found a Jeep Forum question dated Oct 2013. Augus 2015. The jeep is the best vehicle for ride, comfort and safety both in town and on road trips. I had problems with AC in the beginning which were fixed by an computer update. The problem was on a series of Durango and Grand Cherokee which Chrysler updated with TBS. Also had problem with filler cap alignment which was finally fixed by my local dealer by ordering the housing and filler cap using a VINN for a 2016 Grand Cherokee. The part numbers for both filler housing and cap had not changed but I measured the housing rubber gap carefully and determined there was a difference. The service manager at Lee Chrysler in Fort Walton is extremely helpful and fixed it all under warranty. They had tried a new filler cover in 2015 but that did not fix the problem. One of the reasons I have continued to purchase Jeep/Chrysler products is because of my outstanding service. I no longer need the step rail. I do not think Chrysler has made one for this model but there are some after market versions available. I did not buy one of those because they did not integrate fully like the ones Chrysler makes for the other Grand Cherokee models. By that I mean they either hug down below the vehicle or extended outside the wheel line which increased the total width of the vehicle of made it more likely to drag. Overall, the best vehicle I have ever owned. The safety stuff really works. Visibility is great and other drivers back off.
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