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Used 2021 Jeep Cherokee Consumer Reviews

4.2 out of 5 stars
38 reviews

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1 out of 5 stars

Worthless 2021 Trailhawk with only 1,800 miles.

Ann, 10/04/2022
2021 Jeep Cherokee Trailhawk 4dr SUV 4WD (3.2L 6cyl 9A)
26 of 31 people found this review helpful

A bolt was installed on a harness causing all the wiring to fry and blow fuses. The vehicle has been at the Chrysler Jeep dealership service department in Culpeper, VA since June 1st and is still not repaired after 4 months. Apparently Brad the owner doesn’t really care if consumers have a car to drive. Consumers should just make monthly loan payments for a brand new car they are not able to drive.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Great SUV!

Phil Johnson, 04/08/2021
2021 Jeep Cherokee Latitude Lux 4dr SUV 4WD (3.2L 6cyl 9A)
10 of 12 people found this review helpful

I decided to buy a 2021 Latitude Lux as I needed their Active Drive II in order to flat tow the vehicle behind my RV. Active Drive II is a Jeep 'secret' that you only (hopefully) learn about after telling a dealer's representative that you intend to buy a Jeep primarily so you can flat tow it behind your RV. This is one of the very few Cherokees that can be flat towed! Does Jeep know how many hundreds of thousands RV owners are looking for flat towable vehicles and how few there are? Also, why Jeep forces potential Cherokee buyers who need this feature to buy the Lux (Or the Trail Hawk) rather than make it available on all models, especially a more expensive one, is beyond me. That said, our LUX is loaded with other features that make driving it a pleasure! It's quick, steers easy, and handles great! We love our new Latitude Lux and look forward to driving it on a warm sunny day with the sun roof open!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

Seemingly solid but with a huge flaw

Sincerely Yours, 05/03/2022
2021 Jeep Cherokee Latitude Lux 4dr SUV (3.2L 6cyl 9A)
20 of 26 people found this review helpful

If you're buying this to flat tow behind an RV, BEWARE. This is the worst possible transmission for disengagement. It's all electronically controlled and there are literally 20 numbered steps required to complete this process and 15 to reverse the process. While towing the vehicle there is no way to lock into this mode or to know if the car might have slipped back into engagement. The result is burning up your transmission at a cost of $15,000 for the dealer to fix it. Yes, this is the voice of experience. The service manager looks at his computer, which tells him that the transmission was not disengaged therefore it's your fault. I can't imagine a more ridiculous design and the dealership is not going to tell you about it because most of the sales people don't have a clue how this transmission works. By the way, if you opted for the extended warranty, don't count on it. That funny little man that said, "If anything happens you come see me." didn't mean a word of it.

Safety
3 out of 5 stars
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3 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

2021 Jeep Cherokee Trailhawk Elite

John "UpNorth", 05/16/2023
updated 11/20/2024
2021 Jeep Cherokee Trailhawk 4dr SUV 4WD (3.2L 6cyl 9A)
4 of 4 people found this review helpful

Sold this vehicle in late september 2023 and purchased a 2024 Jeep Grand Cherokee Laredo which now has 10000 kms (7K Miles approx ) on it..so far all is very good...will review if asked!!! Had this vehicle from brand new back in January 2021...it is now May 2023 and it has 45000 Kilometers on it..absolutely NO issues along the way except 2 cabin filter replacements when being serviced..I have a hairy dog!! Oil changes using synthetic oil are done at the dealership every 8000 kms. I live in Northern Ontario Canada and the Jeep handles beautifully in deep snow and on ice with winter Blizzaks on it....has always started at -35c and warms up quickly with heated seats and steering wheel and a great heater. No issues at all and I thoroughly recommend the Jeep... it has the 6 cyl engine and good gas mileage too...Cheers!!

Safety
5 out of 5 stars
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5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Best SUV

Brenda L, 12/24/2021
2021 Jeep Cherokee Limited 4dr SUV (3.2L 6cyl 9A)
3 of 3 people found this review helpful

I love the size and handling of the Jeep Cherokee. It’s just the right size for me. I also love the amenities in this Jeep

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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