Used 2022 INFINITI QX50 SUV Consumer Reviews
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Worst vehicle & even worse service and support
F, 05/02/2022
2022 INFINITI QX50 SENSORY 4dr SUV AWD (2.0L 4cyl Turbo CVT)
23 of 25 people found this review helpful
Absolutely worst company to deal with. Leased a new 2021 QX50 Sensory edition. Tons of electrical issues from time changing, hands free phone buttons not working, crash sensors going off for no reason, inTouch would not work, Android auto wouldn't connect, navigationPOI would bring up results from Canada, (live in Texas) ect. So many trips to the service department and nothing could be done. Dealership said no one had issues like that must be a faulty car. Bought out the lease and talked us into leasing another QX50 Sensory but this time a 2022. 1 week after leased the map screen went black, the radio keeps going out, the safety alerts are going off. Same thing all over again. 4 months of this after 8 months of the same stuff with the 21. Infiniti Consumer Affairs was pointless and useless. Said their hands were tied because no codes showed up on multiple diagnostics. Which is not accurate. Their suggestion was to get a 2nd opinion from another infiniti dealership. Enter Sewell Infiniti. I explained all the issues they checked it out found codes and were directed by infiniti to completely replace the A/V unit (both center screens) in the car. They completed the change I picked it up on Saturday and on Sunday the map screen blacked out and Monday the radio went out again. Basically they can do nothing to fix their own cars and they basically could give a crap less. They have no interest in dealing with their customers or providing any reasonable options whatsoever. There were 6 other brand new 22 models in the service department waiting to have their A/V units replaced too. Completely insane! Just avoid this manufacturer period! These issues have been going on for at least 3+ years over various models and they clearly have no interest or intent to address them.
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Give it a test drive first!
Phil, 11/08/2022
2022 INFINITI QX50 AUTOGRAPH 4dr SUV AWD (2.0L 4cyl Turbo CVT)
8 of 8 people found this review helpful
I am glad I didn’t let the professional reviews scare me from test driving the QX50. The CVT transmission was not as bad as the reviews stated and I personally thought it was smooth and did not think it was a deal breaker. The cons of the QX50 to me were the odd way of putting it in neutral & not having a spare tire 🛞 having run flats instead. The Pros were the comfort, appearance and quality of the interior. The acceleration was powerful & surprisingly smooth. The cabin was quiet and the suspension buffered rough Wisconsin roads. Cargo room was great and I love the look of the exterior. My wife and I really like this SUV❤️
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2022 INFINITI QX50 for sale near you
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There Are Much Better Alternatives
TJ in Seattle, 07/20/2022
2022 INFINITI QX50 SENSORY 4dr SUV AWD (2.0L 4cyl Turbo CVT)
12 of 13 people found this review helpful
My wife had a 2019 QX50 that was rear-ended and totaled, so we had to buy a new car. She would have been content to buy another QX50, but we ended up with a much better Audi Q5 for about the same price. The Pros and Cons in the Edmunds review of the QX50 sound right-on to me and were consistent from the 2019 to the 2022. The negatives that bother me most ....CVT engagement at low speed, loose steering, noisy acceleration, headrest tilted too far forward...all weighed against an otherwise very nice vehicle. Plus, the newer 2022 QX50 was actually a step backwards on its display technology....it may be a higher resolution display, but the graphics are just archaic and the map in particular is awful. The Audi is a much more refined vehicle on all fronts and was an easy choice.
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White Satin
Marva & Terry, 06/06/2022
2022 INFINITI QX50 LUXE 4dr SUV AWD (2.0L 4cyl Turbo CVT)
3 of 3 people found this review helpful
My lady loves the QX50 and so do I. She named it White Satin. We are not SUV people but we love the vehicle. Beautiful inside and out. They need to update information center. The dash is basally the same as the Q50 otherwise it a good lease. I must point out that we've had the vehicle for a week. So far no issues. Was surprise it comes with a 4 cylinder turbo engine. Don't really like the CVT transmission but its ok. I thought it would have a 6 cylinder engine but it has nice responsive speed with the turbo egnine. So far we love the QX50 Luke.
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Buy Any Other Brand - Infiniti is Unresponsive
Gregory Diaz, 01/11/2023
updated 01/16/2024
2022 INFINITI QX50 LUXE 4dr SUV (2.0L 4cyl Turbo CVT)
8 of 13 people found this review helpful
My second Infiniti is a 2022 QX50. The clock has malfunctioned from the start. Took it in to dealer (Infiniti of Tampa) on a scheduled appointment. Waited four hours in a freezing waiting area. Told it is a "known issue" but that they do not have a fix for it. Wrote to corporate, got a call from Loren a "regional customer services manager" who told me the same thing. I inquired as to when the software fix would be available. She did not know and could not tell me when. I wrote to Roland Krueger, Chairman and Global President of Infiniti at 183 Queens Road East, Wan Chai, Hong Kong 999077, today to ask him to do his job and make this update a priority. It is his job not mine to get this fixed. I encourage anyone else with issues to write him directly and demand that he do his job. Investors are you listening?