2016 Honda CR-V Touring 4dr SUV AWD (2.4L 4cyl CVT)
We drove a 2006 Touring CR-V for 10 years. I never had a complaint. It was reliable, stable on wet/snow covered roads, comfortable, easy to handle, great vision through the multiple large windows. The 2016 Touring is no comparison. I can't drive it because of the bubbled hood and bubbled out sides that extend 15" beyond the side view mirrors. Lack of vision of the edges of the car has come close to causing 3 accidents. The navigation system is a joke. We've supposedly reached "our destination" in the middle of the Verrazano Bridge. Bluetooth is intermittent and frequently drops calls. Resale value, although the car is in near-perfect condition (one bumper ding), has dropped by 35% over 1.5 years. In other words, we're stuck with it. Worst car purchase of my 45-year driving life. Salesman yapped about his family for so long that tech support had left for the evening. The man knew absolutely nothing about the technicalities and intricacies of the car. Dealer offers poor to no support and failed to provide promised (in writing) free oil changes.
My wife smelled fuel on our 2016 CR-V at 45,000 miles and just under 2 year ownership. We contacted the local Honda repair that said, before ever looking at it, that it sounded like a rodent had gotten to it. We took it to our "family" mechanic who said the fuel line had a hole but did not see it as a rodent damage and he could repair for $740. We then spoke to corporate customer service and They would refer to a supervisor but wanted diagnostic from the Honda dealership so we paid a tow of $80 to get it there.Sure enough it was diagnosed as rodent damage. We spoke with supervisor at corporate who basically read a script and was generally rude to my wife. I understand it was not under warranty - barely - but to be rude, and assuming in the case of the service department, displayed very little care or concern for us the customer. They want over $1300 for repairs. We are now working to get insurance to cover it while we are without our car. At least the local dealer is providing a loaner while this is all worked through with our insurance. This is my first and will be my last Honda ever. Even found online that a recall was done on 25,000 2017 CR-Vs for fuel line leaks and there is a pending law suit related to strong odor of gas in Hondas, which Honda denies is any problem. So much for how great everyone rates them. Not our experience at all. How disappointing.
Excessive vibration when idling. Dealer very helpful but unable to fix problem. Contacted Honda who assigned a area manager to my case. Not really interested, other than claiming that Honda is aware of that problem in the 2015 and 2016 models. Claimed that they made upgrades to the 2017 model by beefing up the fuel system and a few minor upgrades to the engine mounts. Upgrades not retroactive to the previous models. Also had electrical problems. Replaced battery at 3000 miles. Engine cut out on two occasions when coming to a stop at a traffic light. Dealer finally isolated problem to brake sensor incorrectly adjusted at the factory. No problems since then.