Used 2020 Ford Explorer SUV Consumer Reviews
Used Explorer for sale
Could be better
Unsatisfied Customer, 10/29/2020
updated 04/30/2021
2020 Ford Explorer XLT 4dr SUV AWD (2.3L 4cyl Turbo 10A)
12 of 12 people found this review helpful
I had a 15' Explorer Sport. My wife and I loved it. Had it for a couple of years and then sold it. We never had any problems with it but at the time we had too many vehicles. Well we have downsized and we got another Explorer. We got a '20 Explorer XLT. Interior is nice and it is comfortable. After a few thousand miles we had transmission problems. They fixed it and we got the vehicle back. Now it feels to have some problems again. It does not shift smoothly around 45 mph. It feels like it is will give you whiplash. We have taken it in several times and they tell us they can not find anything wrong.If this is the case the I am done with Ford. I have had many Fords and this is by far the worst. I really hope they can eventually fix the problem. Update: Still have problems. Car fell under the lemon law. Long story short Ford gave us a little bit of money to shut us up. I would have to go to court for who knows how long to get them to give us another vehicle or buy this one back. I don’t have the time or money for that. I can honestly say my wife and I will never buy or own another Ford. They have lost my business.
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Why the 2020 Explorer doesnt make the expectation.
Alan W, 12/24/2019
2020 Ford Explorer XLT 4dr SUV (2.3L 4cyl Turbo 10A)
58 of 65 people found this review helpful
I have had 7 fords explorers and Expiditions. I currently leased the new 2020 XLT with some options and for the first 1000 miles it seemed to perform ok. I started having issues with the car play not working correctly, then the windscreen wipers didnt even come close to removing the water when it rained while on the HWY doing 70 mph. Then Thanks Giving 2019 the transmission failed at 3,500 miles while in NW Georgia at 11pm on a country road. I had the car towed the next day to a Ford dealership and one week later re-transported to Florida to the dealer i leased it from for repair. I requested ford to buy back the vehicle, which after one month I was told they would'nt do as they would repair the car. Now i'm waiting for parts to arrive which i was told would take 2-3 months, as Ford haven't made parts for the 2020 as yet to be available the next day delivery. I'm now waiting for Ford to decide whether they will replace the car with another, Explorer or the dealer replaces the car with a new.?????
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2020 Ford Explorer for sale near you
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- XLT 4dr SUVMSRP: $20,9105 mi away
- ST 4dr SUVMSRP: $39,9955 mi away
- Base 4dr SUVMSRP: $15,99521 mi away
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DO NOT BUY A FORD EXPLORER
Letha Attaway, 03/04/2020
2020 Ford Explorer XLT 4dr SUV (2.3L 4cyl Turbo 10A)
78 of 88 people found this review helpful
This is my first ever purchase of any Ford vehicle. I purchased it on 12/27/19. I knew 2 different people who had experience with Ford Explorers and loved them. I should have done more research. I would not have needed a lot more research because Ford is very aware of the issues with the new Explorers. There are MULTIPLE articles and recalls for the transmission in them. On my way to work on 02/11/20 the transmission did a hard slam as I was preparing for a right turn. I though that is strange. I prepared for a left turn and it slammed with a hard shift again. I had only had it 6 weeks and it had only 2,046 miles on it. We took it immediately back to Reynolds Ford in Norman, OK, where it was purchased. The transmission had a "severe internal issue" and could not be driven at all until they replaced it. Upon talking to the dealership I find out this is the 3rd transmission they have had to replace since the new 2020 came out. That's when I realized I'm in deep do-do. I've bought a Lemon. We immediately contacted the Ford Corporation Customer Service Manager, Don Cole. He talked and acted like he would assist us on the buyback process that Ford has. He indicated it would take about 30 days to complete the process. He was blowing smoke! He knew they never intended to buy it back. We were told it did not meet criteria for a buy back and they would look at it again in 3 weeks because the replacement transmission is in high demand and would take some days to locate a transmission and have it shipped in. The transmission was found and was shipped in. The one time mounting bolts were not available when the transmission arrived. More waiting. When the bolts came in they replaced all except one "safety bolt" and they wanted us to pick it up with a bolt that was not supposed to be re-used. Mr. Corporate said don't get it until they had replaced the safety bolt with the new one. Then to drive it and it would not affect the buyback process. So today we get the call from the dealership that the new safety bolt is in and has been replaced. They want us to bring their loaner back and pick up the lemon. Mr. Don Corporate now says there will be no buyback and it does not meet the criteria. He apparently was blowing smoke to pacify us. The moral of this review.....1) DO BUY A 2020 FORD EXPLORER. IT WILL BREAK DOWN BEFORE IT IS BROKEN IN. 2) DO NOT TRUST ANY CORPORATE PERSON. IF THEIR MOUTH IS MOVING THEY ARE LYING.
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Very nice upgrade.
Vince Horne, 02/22/2019
2020 Ford Explorer Platinum 4dr SUV AWD (3.0L 6cyl Turbo 10A)
70 of 79 people found this review helpful
I got to experience this vehicle at the auto show. Besides getting to take it for a test run, the inside comfort and cargo/leg room was amazing like every other version of the Explorer. The exterior is a very nice re-design from the previous models. Doesn’t feel bulky or large when sitting in the driver seat like many have said about the 2016-2019 Explorer model. In my opinion, every version of the Explorer so far is better than its predecessors (Chevy Traverse, Jeep Grand Cherokee, Dodge Durango, etc...)
Nice overall but weak engine
Jeff sims , 10/13/2020
2020 Ford Explorer XLT 4dr SUV AWD (2.3L 4cyl Turbo 10A)
10 of 10 people found this review helpful
For a high priced suv , has many features however I think they need to reprogram the shifting and motor. The 2.3l turbo motor sounds tinny and like a first edition Honda CR-V. Shifting in lower gears is jumpy and gets smoother as you get higher in gears. Love the car. Not a fan of the engine. And unless you drive like molasses don’t expect to get that 24 mpg
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