Used 2020 Ford Explorer SUV Consumer Reviews
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Lemon in my opinion
Mphilli, 12/02/2020
2020 Ford Explorer Limited 4dr SUV (2.3L 4cyl Turbo 10A)
11 of 11 people found this review helpful
Purchased my 2020 Ford Explorer in April of this year. It has been back at the dealer for issues 4 times already. This most recent time they had it 11 days. There have been multiple software issues including the blind spot cross traffic detection erroring out and turning off while driving, navigation going out of whack while using and looked Like I was driving in the ocean, hill start assist failure(no hills where I live), Collision assist kicking in when I'm nowhere near another vehicle. There has been several times when drive and reverse wouldn't engage. Backup camera has worked intermittently since I drove it off the lot in April and this last time in the shop It was supposed to finally be replaced as cameras have been on backorder. When I went to pick it up the paperwork stated part on order...………..The dealer(Mullinax Ford West Palm Beach FL) told me while it was there for service ford recalled the new backup cameras and they had to return them all, just so happened to be while they had my vehicle in??????? sounds fishy. Transmission shifts hard a lot, and many other issues. Sad thing is I traded in my 2015 ford Explorer for this one and am thinking I should have just kept it. I filed a complaint with Ford Corporate yesterday stating I have a lemon and now after reading the reviews here about Ford corporate don't have a warm and fuzzy feeling.
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Could be better
Unsatisfied Customer, 10/29/2020
updated 04/30/2021
2020 Ford Explorer XLT 4dr SUV AWD (2.3L 4cyl Turbo 10A)
11 of 11 people found this review helpful
I had a 15' Explorer Sport. My wife and I loved it. Had it for a couple of years and then sold it. We never had any problems with it but at the time we had too many vehicles. Well we have downsized and we got another Explorer. We got a '20 Explorer XLT. Interior is nice and it is comfortable. After a few thousand miles we had transmission problems. They fixed it and we got the vehicle back. Now it feels to have some problems again. It does not shift smoothly around 45 mph. It feels like it is will give you whiplash. We have taken it in several times and they tell us they can not find anything wrong.If this is the case the I am done with Ford. I have had many Fords and this is by far the worst. I really hope they can eventually fix the problem. Update: Still have problems. Car fell under the lemon law. Long story short Ford gave us a little bit of money to shut us up. I would have to go to court for who knows how long to get them to give us another vehicle or buy this one back. I don’t have the time or money for that. I can honestly say my wife and I will never buy or own another Ford. They have lost my business.
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Why the 2020 Explorer doesnt make the expectation.
Alan W, 12/24/2019
2020 Ford Explorer XLT 4dr SUV (2.3L 4cyl Turbo 10A)
58 of 65 people found this review helpful
I have had 7 fords explorers and Expiditions. I currently leased the new 2020 XLT with some options and for the first 1000 miles it seemed to perform ok. I started having issues with the car play not working correctly, then the windscreen wipers didnt even come close to removing the water when it rained while on the HWY doing 70 mph. Then Thanks Giving 2019 the transmission failed at 3,500 miles while in NW Georgia at 11pm on a country road. I had the car towed the next day to a Ford dealership and one week later re-transported to Florida to the dealer i leased it from for repair. I requested ford to buy back the vehicle, which after one month I was told they would'nt do as they would repair the car. Now i'm waiting for parts to arrive which i was told would take 2-3 months, as Ford haven't made parts for the 2020 as yet to be available the next day delivery. I'm now waiting for Ford to decide whether they will replace the car with another, Explorer or the dealer replaces the car with a new.?????
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Very nice upgrade.
Vince Horne, 02/22/2019
2020 Ford Explorer Platinum 4dr SUV AWD (3.0L 6cyl Turbo 10A)
70 of 79 people found this review helpful
I got to experience this vehicle at the auto show. Besides getting to take it for a test run, the inside comfort and cargo/leg room was amazing like every other version of the Explorer. The exterior is a very nice re-design from the previous models. Doesn’t feel bulky or large when sitting in the driver seat like many have said about the 2016-2019 Explorer model. In my opinion, every version of the Explorer so far is better than its predecessors (Chevy Traverse, Jeep Grand Cherokee, Dodge Durango, etc...)
DO NOT BUY
Chelsea, 10/02/2019
2020 Ford Explorer Limited 4dr SUV (2.3L 4cyl Turbo 10A)
80 of 91 people found this review helpful
At 3200 miles, the transmission on my limited was spilling fluid everywhere. I was given a loaner, drove it for a week, and the transmission went out on it as well (at 2500 miles/ base model). I'm now in a F-150 loner. I wont be getting in another Explorer, I'm afraid to drive it. Transmission issues are serious. The car is nice on the inside, but the Explorer has lost my business.
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