Used 2020 Ford Explorer SUV Consumer Reviews
Used Explorer for sale
Great family car so far ( 10AT sucks)
Ricky Liu, 11/03/2019
updated 09/08/2020
2020 Ford Explorer XLT 4dr SUV AWD (2.3L 4cyl Turbo 10A)
46 of 50 people found this review helpful
Updates_Sep 2020： 8k miles. Transmission problem! upshift or downshift from 1.5k rpm- 2.5 rpm, 20-35 mph, big jerky noise from the hood. I hate myself for buying this shit. My first Ford and is my last Ford. Sending this shit back to service, will trade in for a realible family SUV before the end of the year for sure. Updates in May 2020 after 8 months. I was trying to sell it because of its unpleasant acceleration from 0-30mph, I was very disappointed for a while. I think Ford need to do a better job on the 10 AT transmission, it sucks. Eventually, I decide to keep it... If I have the second chance, I will not choose the 2020 Explorer with 10 AT. I will put my review in the following sections, just want to give some ideas for those people who are thinking of to buy explorer 2020. 1. test drive: Before buying this car, we did test drive on Toyota Highlander, Subaru ascent, Chevy traverse, Honda Pilot; saw the interior/exterior of Hyundai Palisade. For us, explorer 2020 ranked 1st after all the test driving. 2. Interior: it has the most comfortable seats; the largest overall space, that is one of the main factors when we were evaluating 3-row SUV. When I did some research: even some official websites were complaining about the cheap plastic panel design, but I don’t think they are cheap design, in fact, we really like this design, much much better than the design in highlander and pilot. 2. Trim and package We choose XLT with 202a package. XLT has the same engine with Limited trim, of course, Ford upgrades technology package in Limited trim, but the engine and transmission are the same, so it won’t make a difference for your driving experience. I mean if you have enough budget, I would suggest go to hybrid or Platinum trim, they should offers better driving experience because of their 6 cylinder engines. 3. Price I know the sticker price looks scary for all the trims. The price of XLT(4wd)-202a is around 45k, you can easily get a top trim of Kia Telluride/ Hyundai Palisade at this price. I’m not sure I got a good deal or not, and I’m not sure the price in other explorer reviews is the price after including tax or not; but I got 5k discount before paying tax. This is a acceptable price for us. 4. 2.3T engine I think it will be a controversial topic for the explorer 2020 depends on how you think of it and how you drive your car or what is your driving style. Statistically, it provides 300hp which sounds be a great number for a 3-row SUV. But the reality is that every time when you starts from 0 to 40 mph in the city, you will hear the annoying sound from the engine, feels like it is not powerful enough to accelerate. But above 40 mph, you will like this engine a lot. This is a point where I really hope it has a 6 cylinder engine in it. Hopefully Ford will provide this option in the future. So, either control your rpm below 2k or adjust your driving style to be less aggressive. 5. Front parking sensor It is a pity that there is no front parking sensor for such a big car...I am trying to buy one from a third party 6. Reliability Have to drive more and then make comments on that. Cross finger.
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Wouldn’t start 3 times within first month!
Jacklyn Glenn, 01/20/2020
2020 Ford Explorer Limited 4dr SUV (2.3L 4cyl Turbo 10A)
95 of 105 people found this review helpful
I bought A 2020 Ford Explorer on Saturday December 21st. On Monday the 23rd it wouldn’t start. After 2 hours it decides to start and I took it to the dealership. They couldn’t duplicate the issue and sent me back home. It happened again on January 2nd. I was stranded in a parking lot with my 7 and 9 year old and a car full of groceries. I called to have it towed back to the dealer. By the time the tow truck arrived 2 hours later it cranked. I took it back to the dealer and they kept it for 3 days. They still couldn’t identify the problem. On the morning of January 16th when I was about to take my kids to school it would t crank again. I called a tow truck and they towed it to the dealer. Now that I have a video on social media Ford Motor Company is appearing concerned. They think the body control module needed reconfiguring. After 5 days they still have my car because they know if this happens againI don’t want it back. I want my money back and I’ll go to Nissan or Toyota for a 3rd two vehicle. Find my video on the Ford Motor Company Facebook page.
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2020 Ford Explorer for sale near you
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- XLT 4dr SUVMSRP: $19,14245 mi away
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Complete Lemon
Nothing but regret , 08/08/2020
2020 Ford Explorer XLT 4dr SUV (2.3L 4cyl Turbo 10A)
53 of 58 people found this review helpful
My Explorer is a lemon. It's 3 months old and has been in the shop so often. I feel as though I am making a payment to share it with the dealership. Every door and seal has come out of alignment on my car. The more I drive the more they shift and move. My back door sits partially on the bumper. After 2 months the plastic cover came in and it's still sitting on the bumper. Now I have damaged paint. My interior moldings and head liner continue to shift and pop off. My intercooler blew at 2100 miles. The car has so much interior road noise it is unbearable for me to drive it. The engine is loud clanking noises. The transmission whines and grinds when shifting gears. Adaptive cruise control does not work properly and the information tablet piece continues to have a mind of its own or not work at all. All and all I would never recommend this car to anyone! Ford keeps trying to repair the problems and offered me a trade in buy back with almost a $20,000 loss.
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Could be better
Unsatisfied Customer, 10/29/2020
updated 04/30/2021
2020 Ford Explorer XLT 4dr SUV AWD (2.3L 4cyl Turbo 10A)
12 of 12 people found this review helpful
I had a 15' Explorer Sport. My wife and I loved it. Had it for a couple of years and then sold it. We never had any problems with it but at the time we had too many vehicles. Well we have downsized and we got another Explorer. We got a '20 Explorer XLT. Interior is nice and it is comfortable. After a few thousand miles we had transmission problems. They fixed it and we got the vehicle back. Now it feels to have some problems again. It does not shift smoothly around 45 mph. It feels like it is will give you whiplash. We have taken it in several times and they tell us they can not find anything wrong.If this is the case the I am done with Ford. I have had many Fords and this is by far the worst. I really hope they can eventually fix the problem. Update: Still have problems. Car fell under the lemon law. Long story short Ford gave us a little bit of money to shut us up. I would have to go to court for who knows how long to get them to give us another vehicle or buy this one back. I don’t have the time or money for that. I can honestly say my wife and I will never buy or own another Ford. They have lost my business.
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The all new 2020 Ford Explorer ST is a Beast!
Dave S, 10/08/2019
2020 Ford Explorer ST 4dr SUV AWD (3.0L 6cyl Turbo 10A)
12 of 12 people found this review helpful
I just upgraded from a 2016 Ford Explorer Platinum to the 2020 Ford Explorer ST. I went with the ST over the Platinum this time to get the higher powered engine, 400 HP vs 365 HP. I wouldn't think that is much of a difference but this car drives totally different then the 2016. Probably not as smooth a ride but definitely more exciting! This large SUV is fast! I love the new styling and got my car with the Premium Technology Package and ST Street Pack. Love the huge display screen and red caliper brakes! The new car also can tow a bit more (5,600 lbs vs 5,000). I really think Ford has done nothing but improve on the last generation Explorer, which I thought was fantastic too! The twin turbo Ford engines are awesome!
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