Used 2015 Ford Edge Consumer Reviews
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Failure prone 4-cyl ecoboost engine
Google "Ford Edge coolant leak into cylinder" and by the time you enter "ford edge c" you will see results for the coolant leak problem with the ecoboost engine. I bought one of these pieces of junk and I got a check engine light when it was 3 years old. I brought it in to the dealer and they told me that coolant leaked into cylinder 1 and the engine was ruined. The regular warranty had expired by then but fortunately I had the extended warranty. The Ford dealer repaired the engine, replacing the long block which is pretty much the entire engine. Less than 2 years later, a few months after the extended warranty expired, the check engine light came on again. I brought it into Ford and it was the same problem, coolant leak into cylinder 1 and the engine was ruined AGAIN! This time they handed me a quote of $12,000 to fix the crappy engine and another $1000 to fix the unreliable tire pressure sensors. The ford dealer were completely unsympathetic and unapologetic even though they did the substandard engine repair less than 2 years earlier. Why did the engine fail so soon after the first repair? Did the replacement parts (long block) actually fix the poor design that caused so many coolant leaks into cylinders? Were the parts the same design that failed before and the "repair" just kicked the can down the road so that the next time the engine blew the warranty expired? The kicker is that I had a third-party extended warranty so I could have brought my ford Edge anywhere for the first engine repair. I could have brought it into a BBB-accredited engine shop with a 5-star rating and happy customer testimonials. That is where my ford is now - getting a used low-mileage engine installed. The $12,000 repair quote from ford is utterly outrageous. As if I will spend so much money to have the same people fix the car when they FAILED last time to repair it properly. I will never buy a ford again, I will never bring my repaired ford to the dealer again for maintenance, and I will never deal with West Coast Auto Group again. I hope that my repaired ford will last another 1.5 years until I retire and buy my nice retirement vehicle. Of course it will not be a ford or any brand sold by west coast auto group.
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Buyer BEWARE of FORD
Bought this car in 2015. 9 months later it lost power while I was driving. Brought it in for service where they kept it for 3 weeks and Ford sent it back with a rebuilt transmission. 2 days later the car broke down again. The tech forgot to put the gasket on and transmission liquid poured out. April 2017 the car lost power once again while I was driving, which was a very scary and dangerous situation. Sent car in and for the second time it was the transmission that needed replacements. The first time I had a problem I asked for a new transmission not a rebuilt one or for the car to be replaced, being that it was not even one year old. They would not comply. I do not feel comfortable driving this car. Ford refused to accept responsibility and to stand behind their product. I asked for the car to be bought back for a trade in and they gave me the same trade in value other dealers would give me for the car. The manager at the dealer also priced out a Ford Explorer at sticker for a trade in. They are not trying to make a very wrong situation right. To be honest I know longer trust a Ford car or Ford corporation. Think it through well before becoming a victim of Ford.
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Great except for front seats
The new Edges is a great vehicle except for the plastic base of the front seats. Bolstering is good, but the plastic base sides prevent flexibility in the seat bottoms and prevent comfort on extended trips. Big miss for a great new design
Disappointed in my first Ford
I love the exterior look of the new Edge, and the interior design and layout is top notch, rivaling the European luxury brands. However... Almost immediately after my purchase, my Edge Titanium was spending more time in the dealer's service department than in my garage, due to either a manufacture issue or a design problem that caused a very annoying noise on the driver side (and now the passenger side) of the cabin. Ford didn't care enough to offer any assistance, and the car does not (yet) qualify for buy back per CA definifion of the Lemon Law. I am very disappointed in my first Ford experience. My advice is to stay away for now, or, if you must have one, proceed with caution!
Rental good enough to own
Very car like ambience, ride quality and handling. It feels like the center of gravity is much lower than it actually is with flat cornering and a composed ride. Impressive NVH suppression in Titanium edition despite the bigger wheels. Wait for 2016 and Sync3, as the current touch screen is often counterintuitive and as slow as molasses. Good connectivity and power supply options available except USB below center stack is almost impossible to reach. Hands free lift gate leads to cavernous and well finished cargo area. Back seats roomy and with easy ingress/egress. Not sure about structural build quality as you can watch the hood sheet metal vibrating a bit along the power bulges stamped into it, but the cage structure seems quite stiff and protective. Flashy lighting and upscale features. A very good Ford.
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