Vehicle2013 Lexus ES 300h 4dr Sedan (2.5L 4cyl gas/electric hybrid CVT)
ReviewI know this maybe hard to believe but the Lexus USA customer service is the WORST. I had to do all the follow up! The car itself is fine but the optional Mark Levinson sound system is horrible. Do NOT purchase this option!!! Please understand I have been very reasonalble with the cusotmer care reps and they dont even care. This will be the last Lexus I purchase if something is not done about the sound system.
Best FeaturesOverall the car performs as is expected from a Hybrid.
Worst FeaturesFIX the sound system and treat customers like you care. Customer care is very poor. I hope no serious issues arrise.
on 05/28/13 16:30 PM (PDT)
I agree, I purchased my ES 300h 30 November 2012 and the Mark Levinson Sound System is the worst. The Lexes Dealership is giving me double talk. DO NOT Purchase the Mark Levinson Sound System! Other members of Club Lexus are having the same issues.Report it
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