Used 2017 Volvo XC90 T6 Inscription 4dr SUV AWD (2.0L 4cyl Twincharger 8A) Consumer Reviews
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Excellent but BUMPY!!
Excellent excellent excellent vehicle. Volvo built it with brains, trully a masterpiece, especially when you get it with all options, best trim and engine! HOWEVER! The ride is extremely bumpy!!!! Extremely!!! I mean I have the air suspension with the 20” rims (when you get it fully loaded, they usually come 21” or more). I was specifically looking for a configurated model with 20” rims and air suspension thinking it will remedy or at least lessen the impact on bumpy roads, WRONG! Volvo has to change their strut suspension, it destroys everything beautiful in this car they built. Also, they have to work on inproving the gas mileage.
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A computer that drives with software problems
There is essentially an ipad in the car that controls almost literally everything. Voice control is not reliable. Many user complaints, including mine, are of strange behaviors all related to software and frequent software updates. Literally after owning my inscription 2017 XC90, I was driving and the heads up display moved, the A/C would not come on, the seat started filling with air on its own and my steering wheel buttons would not work to change radio stations or make phone calls. No joke. Today is the 3rd visit to the dealer in one month. My problems are not unique. Visit the forums and read. Sad, its so beautiful and cool, it just doesn't work, you can't just get in an go. You have to wait for everything to load and many apps simply fail. So disappointing. If you are an early adopter this might work for you but as JD Power pointed out already (2/5) it is very unreliable and operating the car is like driving the car while using your iphone for everything. Its distracting and there are so many darn software bugs.
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2017 XC90 T6 Inscription after 4 years
Really want to love this car but struggling with build quality and service. Both are not up to par with other luxury brands considering the price you pay. Bought ours brand new back in 2017 with all options including air suspension. As of this review it has 28K miles after almost 4 years, always garaged and well maintained. Pros: Great styling inside and out. The interior is one of the best we saw. Comfortable seats, quiet interior. Love the air suspension and ability to put into dynamic sports mode. The Bowers and Wilkens sound system sounds great. 4 cylinder engine a little noisy at high revs, but otherwise ok and powerful enough for our occasional San Francisco to Los Angeles trips. Cons: Interior squeaks, rattles, high pitch noise. For a $75K car, i expected better build quality. Even a $3K sound system cannot drown out the annoying noises. After 2 years a high pitch noise from the dashboard developed when driving over rough asphalt, dealer could not identify source and would not replace. After 3 years, constant squeaking noise from 2nd row developed regardless of road condition or if anyone is sitting there or not. Dealer told me that Volvo only has 1 year warranty on squeaks, rattles. Also after 3 years, one of the chrome trim on the window started to come off, dealer also told me Volvo only has 1 year warranty on body and trim defects. Net is Volvo can provide a better customer experience by improving the build quality, or at least having a better warranty to address issues that come up in the first 4 years. I've had several Lexus cars in the past including a 1996 LX450 that I drove for 15 years 273K miles and never experienced so many annoying noises from the cabin. I have a BMW that has a more comprehensive warranty that covers these type of issues. Service also can be improved, it's very difficult to get loaner vehicles unlike Lexus and BMW, but this may be specific to the dealer I go to (McKevitt Volvo in San Leandro, CA). Based on the cost of the car compared to my experience that last 4 years, I would probably not buy another Volvo. Hope this helps someone.
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Great SUV but warranty is useless
I had this SUV for little over 9 months and 6K miles on it. My wife does not drive it very much as she uses a vanpool to get to work. We did not spend much time exploring this cars features. We did realize after nine months that the car actually had a coin holder :( and that the door to the coin holder was stuck. Took it to the dealer Momentum Jaguar Volvo in Houston where I bought it from and explained the issue. They kept the car for a day and said they had to order a part to fix it and told me it will be a warranty repair. Next day they call me to tell me that it won't be covered by warranty because the door was stuck because of a spill. I explained it to them that we had not used the car very much and that's the way the coin holder was until we realized it was a coin holder. If they left it at that I would have gladly taken the car back. They took out the center console and wanted $400 install it back. When I looked at the disassembled center console I did see some spill on to the sides of the console but nothing actually in the coin holder door mechanism. It looked like the dealer wanted to just charge me $690 to replace the coin holder because volvo does not reimburse them that much if it was done under warranty. They even called volvo customer care and made sure I cannot preemptively talk to them and have it replaced under warranty. I even purchased an extended warranty through volvo for this car. And all volvo and the dealer wanted to do was cut corners by claiming the damage was caused by the spill when actually there was no water damage to the coin holder itself. They won't admit that it was defective to start with. All this for replacing a $90 coin holder. I would recommend people looking into buying this car to make sure what kind of service the dealer will provide after the purchase. Reade reviews about the dealer service department before purchasing, because most of the headache with volvo cars is dealing with dishonest dealers service department. Your warranty is as good as nothing because it is the service advisors discretion in deciding if they want to do it under warranty. They will cook up some reason to not repair even warrantable items because they can charge the customer more than what Volvo would reimburse them.
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Hot Mama Mobile
I switched from a Mercedes GL to my new XC 90 Inscription and I don't miss my Mercedes a bit. It is so comfortable, easy to drive, easy to park, and functions wonderfully!! Not quite as fast off the mark as my old car, but catches up fast. Haven't been for service yet, but love that three years of service is included in the purchase price, much better than expensive services at Mercedes. So far, so fun! Bought it in Nov. 2017.
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