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Used 2018 Toyota Sienna Consumer Reviews

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$25,995 - $45,998

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Pros
Cons
5 out of 5 stars

Flawed but better than the rest

Royals4630, 05/31/2019
XLE 8-Passenger 4dr Minivan (3.5L 6cyl 8A)
24 of 24 people found this review helpful

I have owned a Honda Odyssey, Dodge Grand Caravan, and now the Toyota Sienna. The Sienna definitely has some quirks that take getting used to. 1) the new drive train they installed in the 2018+ is good and bad. The engine has plenty of high end power and will have no problem getting you up to speed. The engine how is not torquey like most Toyota engines but when paired with the new transmission, it can be a bit annoying. People think their 2018 Sienna is not shifting right when they hit the gas, there is a delay, then a downshift or abrupt take off. This is just the design and is something you need to get used to. 2) The infotainment is pretty bad. Trying get Scout GPS to work all of the time and connect your phone is problematic at times. You do get used to what works and what doesn't but out of the box it is cumbersome. While those seem like deal breakers to some, they aren't for me. My 2012 Odyssey blew out its transmission at 100k miles, my 2017 Grand Caravan needed new lifters, injectors, and new struts by 30k miles. It was all under warranty but crazy it needed that much work. I buy all my vehicles a year or two old from reputable dealers. The Odyssey I felt went before it should of but I did get at least a decent run out of it. My caravan was just a hot steamy pile of garbage. That brings me to my Sienna. It is reliable, it is strong, and it is problem free. I will gladly take some quirks that take getting used to in favor of having a problem free van that I can keep for the long haul. So many vehicles out there remind me modern Range Rovers. So perfectly functional and nice in the beginning, then you spend the following years pouring in money for maintenance. Do yourself a favor and get a Sienna not because it is better than the Pacifica or Odyssey, but because it will give you far less problems and never let you down.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Great Value, Comfort, and Ride

John Egan, 04/17/2018
XLE 8-Passenger 4dr Minivan (3.5L 6cyl 8A)
32 of 34 people found this review helpful

Writing this review 3 months and 3500 miles into owning a 2018 Sienna XLE. I am very impressed with the safety features. In fact the automatic assist braking helped save me from an accident when the vehicle in front of me came to a sudden stop on the highway because they missed their exit! The radar proximity alarm sounded and brakes were applied before I realized that the car in front of me was coming to a complete stop, without any cars in front of it. Lots of compliment son the comfort of the interior, especially the seats. I live in Florida, but ended up buying the car in Virginia, because apparently Toyota is separated into three regions: Southeast, Gulf Coast, and everything else. The Sienna was about $3k less in Virginia than in FL. Well worth the drive! I wish Toyota would have have rounded dials for the air conditioner, similar to an ipod, rather than push buttons. You have to look down each time to adjust the buttons. If you had a dial, you could spin it without having to look down. I hate Toyotas Ensuite. I wish I could have bought the car without it. Your phone is more powerful than anything Toyota can provide. I dont think any car company has grasped this yet. Overall I am very happy with the purchase, esp considering the great price I got for it. The Odyssey was its biggest competition, but the 2018 Sienna seemed like a better value; and I can confidently say that I made the right decision.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

I Traded my 230,000+ mile Sienna with Trepidation

j.m alexander, 02/24/2019
updated 09/04/2019
Limited Premium 7-Passenger 4dr Minivan AWD (3.5L 6cyl 8A)
12 of 12 people found this review helpful

My 2005 AWD Sienna and I were inseparable. It was a perfect combination of comfort, reliability, features, reliability, performance, and, yes, reliability. The only weaknesses I discovered in more than 13 years were in the electrical system and lack of value in run-flat tires. I remedied the second of those two weakness by purchasing a spare tire and going to traditional tires after the first 3 sets of run-flats. Strengths included a well planned and executed interior. For its time, that Sienna had every feature, from electric doors to tachometer to opening vents to remote start, I could possibly use. Despite its size, the steering was responsive, acceleration was quick and braking was surprisingly good, even when loaded with cargo. Maintenance involved replacing brake pads, one timing belt, buying tires, and performing required oil and transmission fluid changes. When traded, the Sienna had its original catalytic converter, and shocks and struts. Electronics were a problem, with the passage of time being marked by more and more of the interior gauge and accessory lights failing. One of the sliding doors was always temperamental and became extremely sluggish. The 2018 AWD Sienna has a lot to live up to. In many ways, it meets or exceeds its predecessor. The acceleration is smooth and quick. The brakes are outstanding. There is a bit less road noise compared to the previous car, even when it was new. It has a bit more cargo space than the 2005. When loaded, the acceleration was a bit slower than the 2005's, but that is the result of the fuel economy-focused transmission. All of the sliding doors open with pep. One feature I miss on the back hatch door is the resistance closure; the new model requires me to push a button; the key fob no longer closes the hatch, but can open it. The abundance of electronics on the 2018 is both awe-inspiring and a bit intimidating. Features like the 360 degree camera, which I considered an indulgence, are quickly becoming necessities. I miss the remote start, which could be the answer to a prayer after snow storms, softening ice and snow so that cleaning off the van was easier. The Toyota engineers have kept their faith with Sienna lovers, like me. I wish I could make the same statement about the interior design team. Despite having a top of the line model, compared to the older Sienna, the materials have been cheapened and the details I loved have been eliminated. Most egregious is the third row stowage system. I am not a small person; I have long arms. I cannot easily reach the stowage handle, which replaced one of the fabric tabs. Did anyone have a smaller man or a woman attempt to fold up the back row seats before this design was finalized? Toyota: bring back the 2-section front console! I consider the new unit between the front seats to be a black hole in which nothing can be found, especially by someone driving a car. Bring back the front in-door arm rest storage compartments. They were perfect for holding items needed at a moment's notice, especially items which could never be found in the "black hole." The front seat passengers are down one cup holder from earlier interior configurations. Material durability will be an issue for the pop out pair of cup holders and the "hidden" compartment by the vent button. While we are on the subject of that compartment, you could have engineered it ¼" larger to accommodate an EZ Pass or similar item. So, right now, although the 2018 Sienna has a lot to offer and is a delight to drive, it suffers in comparison to older model Siennas, especially in regard to interior engineering and luxury. Those short-comings will be forgiven if the new model proves as reliable and undemanding as the older models. Six month update: All of my comments above are still pertinent. This 2018 Sienna already had a recall for software updates; the downtime was short. The mechanical systems are working nicely. One shortcoming I hadn't noticed until our snowy season is the poor rear window wiper redesign. No longer does it provide a 180 degree sweep centered on the bottom of the window. Now, it sweeps from the top of the window and makes an asymmetric sweep of about 100 degrees, leaving almost a third of the window uncleared. If you purchase a Sienna, ensure it has the blind spot detectors. The view out the rear window is so obstructed in bad weather, those detectors are a necessity, not a luxury.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

May be our last Sienna!

KAvery, 11/13/2018
LE 7-Passenger 4dr Minivan AWD (3.5L 6cyl 8A)
35 of 38 people found this review helpful

We love Toyotas, but this is my second Sienna. First was a 2007. Loved it, but had a lot of miles on it. Purchased the 2018, and was so happy driving off the lot. My hubby had a 2017 Rav4. Love it too! Almost immediately had problems with the Sienna. When I have slowed to make a turn, then accelerate, I get a hesitation with a whip-lash effect that is dangerous! At first the dealership didn't have any answer as to what was causing the problem. Now I am told that the problem is "the throttle by wire design in vehicle and the vehicle trying to select the proper gear when you go full throttle from stop or driving down the road." This is DANGEROUS when you don't have control of your accelerator!!! I also have to keep the key turned much longer than I have ever had to with any vehicle that I have ever owned. Dealership says that this is normal. MPG was anywhere from 15-16, but bumped up to 18 during the summer when the gas changed. On long highway trip, did go over 23 MPG. My old Sienna did much better. Scout GPS stinks! Doesn't show a picture of a road, just arrows! And not reliable either! The sliding doors squeal frequently, and when I take it into the dealership to be greased, it comes back, the paperwork showing that the problem could not be duplicated. But the doors still squeal. There are also times when my passenger front seat airbag indicator is not working properly when I have a passenger. It shows that the airbag is not on. I have also had this checked several times. The center dash screen also dims at times when the headlights go on when it is raining during the day, and I can't see what is showing on the screen. It was repaired once, and it reverted back to it recently after a recent download of some sort. Now the customer service man said that there is no such setting to adjust. I had to go find my old paperwork and now will have to go and call and have him look up to show him that I am not making things up. When they had to do the recent download, they told me it took the shop guy 8 tries to get the download to work. If this vehicle weren't under warranty, I can only imagine what that bill would have been!!! And I have never been in the Toyota dealership with a vehicle as much as I have been with this 2018 Sienna!

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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3 out of 5 stars

Technology, console controls and rattles kill it

Todd W. Roat, 08/20/2018
LE 8-Passenger 4dr Minivan (3.5L 6cyl 8A)
26 of 28 people found this review helpful

We just upgraded from a 2005 Sienna to a 2018. And I have to say, overall not happy. Hope 2019 better. The Entune/Nav/Scout is atrocious. Test drove some Hondas and simple google-like nav came up no issues. Sienna Entune/Scout soooo painful (app needed x 2, registrations, pairing, phone has to be on) then final result is clunky at best. I was astonished at how bad it was. In car hot spot super bad. My 5 year old Verizon mifi hotspot was better, we had to use it on a trip. Not to mention the manual talks about setting up Verizon Connet and Verizon site says Verizon Connet will be discontinued?!? WTH? And climate controls are still confusing to us. And AC takes a noticeably long time to get cold compared to previous Sienna or any other car we have. Other things to look for in the 2019 that I hop they fixed: back passenger seats rattle like crazy, for some reason the front windshield is recessed in the frame and the vertical side channels drivers and passenger side protrude up like a wind scoop of some kind maybe - tons of wind noise at highway speed (weird decision), tranny not very smooth - have to literally be at complete stop before moving again or get some unsmooth tranny issues as it tries to figure out what to do. If you test drive please try the nav, entune phone paring bluetooth stuff. We did not just assuming it would be simple and easy like all the other vehicles we test drove.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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