Used 2018 Toyota Highlander XLE 4dr SUV (3.5L 6cyl 8A) Consumer Reviews
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Door lock actuator failure / fuel pump issue
Bob, Vallejo, CA, 01/21/2018
updated 08/07/2020
Toyota Highlander XLE 4dr SUV (3.5L 6cyl 8A)
102 of 110 people found this review helpful
Update: now it is 2020. While stress out with COVID-19, highlander has “low pressure fuel pump” recall. While you are driving, engine may die. The replacement part is back order in my area and waiting and waiting. Toyota’s quality is gong down. The Vehicle's good and bad are very much covered by other reviews. But...... I have 2018 highlander XLE that is less than one month. A couple of days ago, when I press key fob to lock the doors, it doesn't beep nor flash lights (Unlock is okay). I couldn't figure out what setting made that happen. At the first I thought it is just setting that I need to change, but further research revealed it is failed door actuator issue. By reading, http://www.landerfan.com/archives/door-lock-problems-toyota-highlander/ , this problem has been going on several years and still happening. I'm disappointed Toyota hasn't addressed this issue all this years. :(
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Using navigation? Don't buy Toyota.
Charles Hammes, Media, PA, 08/21/2018
Toyota Highlander XLE 4dr SUV (3.5L 6cyl 8A)
51 of 57 people found this review helpful
If you are considering buying a new Toyota with Navigation, you need to read this. I have a new 2018 Toyota Highlander XLE and the GPS is BEYOND ABYSMAL. Better GPS units existed ten years ago and NO, I am not exaggerating. I have persisted with the GPS in ten states now and this is a hardware, map data, and algorithms problem. The navigation system is junk and Toyota has to knows it. With the navigation system, you will drive a lot of extra miles, take slower routes, go to outright wrong locations, be warned repeatedly about bad traffic when NONE exists, and the list goes on, and on, and on. Contradictory navigation information is displayed on the monitor and the control panel. The same item of navigational information is move around the monitor at different times -- and my favorite -- you will frequently be told to turn after you are through the intersection. If there are several turns is short succession, secondary and tertiary turns are sometimes never announced. Also, if you have music playing from a USB, (I have not tested the other audio sourced yet) the volume is not adjusted and voice directions are unintelligible. Yes, it is that bad. The worst part is that there is no good work-around. If you are hoping to use your smart phone GPS to get "real navigation”, you will suffer badly. First, if you use voice recognition to enter a destination on your smart phone, your voice commands are routed to Toyota Entune and it will try to make a phone call. That’s right. If you say 252 North Road, Albany, Entune tries to dial your phone and fails. (Unbelievable.) If you key in the address into your smart phone, you are also punished. You will have no voice directions. They are disabled by Toyota. This means you will need to read the directions from you smart phone while you are driving. (Hardly safe.) Next, you can get full smart phone GPS functionality, if you disable your Bluetooth connection to the Toyota. But, then you are punished again! Once Bluetooth is turned off, the hands free phone feature no longer works. You will need to answer your phone manually and hold it to talk. You will also have to dial your phone manually. (Hardly safe.) This also means you loose all of the other apps in your cars Entune system; that includes the ability to stream music from your phone. (So why did you want to buy a Toyota?) If you NEVER want to use the GPS on the Toyota or use the GPS on your phone, a Toyota is fine. The vehicle is mechanically sound, is highly reliable, has good breaks, and won’t rust. All of those things that were so 90’s. The last time I checked, this was 2018 and GPS systems are a lot different now, if you do not buy a Toyota. Did I mention that the voice recognition is 10 year old technology? (Don't get me started.) Toyota is a good hardware company who obviously has no idea how to do software or was too cheap to buy the real thing. I will NEVER buy another Toyota after being cheated like this. I hope this helps unwitting victims of Toyota’s drastically inferior navigation. Many other manufactures have “modern” GPS systems. Do your homework. I am greatly dismayed that this obvious information was not made explicit by professional reviewers. Toyota was given a pass based on past performance. It is time for the pros to step up to the plate do their due job.
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2018 Toyota Highlander We no longer have it.
Greg Jones, Louisville, KY, 04/22/2018
updated 04/29/2021
Toyota Highlander XLE 4dr SUV (3.5L 6cyl 8A)
52 of 65 people found this review helpful
Carefully check dash for deform/bubble on top of dash just to the drivers side of clock. Dealer and Toyota both acknowledged the problem but Toyota claims it won't cover under warranty because others have the same issue. So because Toyota allowed these Highlander's with a dash deform to leave the factory, it's not their problem. Wind noise is terrible and inside of doors get covered with road dust and dirt due to poor design. We have also had the front bumper pull apart from the fender to where you can see the clips. Manuals are terrible and they are just thrown in glove compartment, no organizer or binder. Long time Toyota owner. No more, they are now crap. They might as well not offer warranty, they go out of their way to avoid to ignore it. Toyota has inspected the front fender/bumper coming apart and states there is no problem, Surprise! We just have to keep pushing it back together on a regular basis. Dash is still deformed. Cheap interior marks up easily. Interior rattles galore, keep radio turned up. I think Toyota is trying to run off customers. Our last one.
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Extremely Happy in TOYOTA..........
Dave J, Savoy, MA, 10/31/2018
Toyota Highlander XLE 4dr SUV (3.5L 6cyl 8A)
5 of 7 people found this review helpful
Please think twice before judging/saying anything about Transmission of Toyota cars. I have own almost 5 and other 11 in within family members. Non of my family members had complained about Transmission or Engine problems of Toyota.
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Did I make a mistake?
Sue T, La Place, LA, 09/09/2018
Toyota Highlander XLE 4dr SUV (3.5L 6cyl 8A)
13 of 24 people found this review helpful
I shopped around for a couple months with many different dealerships by email due to the fact that I knew if I went to test drive a new car, I'd give up on shopping around and buy the first one I tried. I guess that's why the dealerships keep pestering you to come in and drive. By doing this, I learned a lot about the vehicle and about prices, etc. I decided to buy from the dealership I've been faithful to for 12 years with my old Highlander. Big mistake. They had no loyalty to me and everyone there, from the top to bottom) lied to me. I guess they think all people are dumb and won't figure that out. My advice to dealerships: Be truthful and have happy customers and make more sales or be deceitful and have unhappy customers who will spread the word and possibly make u lose sales. Your choice!
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