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Used 2019 Ram ProMaster Cargo Van Consumer Reviews

2.2 out of 5 stars
14 reviews

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5 out of 5 stars

SOLID Van!

Chris R. , 10/06/2019
2019 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
63 of 69 people found this review helpful

Great vehicle in its class. The payload and hauling abilities are on point as well as interior space. Definitely the most spacious of any van I’ve been in. Smooth ride, handles well for its size, and muscles up hills when fully loaded. Very reliable and mechanically sound. Maintenance and oil changes are dirt cheap (I change my oil for $50, a Mercedes cost $300, couldn’t imagine repairs, no brainer). These vans are a great answer to the Mercedes Sprinter which I’ve heard first hand have plenty of costly issues. All in all a fantastically reliable vehicle.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

2014 and 2019

PS Electric, 05/30/2019
2019 Ram ProMaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
61 of 67 people found this review helpful

Just replaced my 2014 ( only 30,000 miles ) with new 2019 Promaster. In 5 years couple factory recalls and problem with key fob - fixed under warranty. Using for construction business and camping. Love great turning radius and decent off road capability. Test drive couple Transit's and liked it, but Promaster is smaller outside and bigger inside - decisive factor for me. Only van wide enough to put bed "across " ( I am 6' )

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

Can’t see

Chief Joseph, 03/08/2020
2019 Ram ProMaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
34 of 37 people found this review helpful

I replace headlight bulbs in a constant rotation. Every 6 months one burns out. The doors lock closed at random times. When it snows the air vent fills with snow, melts then freezes into a solid block. Had a total brake failure at 44,000 miles. Brake pedal went to the floor, no brakes ! Getting anything from Promaster is a joke.

Safety
2 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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3 out of 5 stars

Great for utility horrible to drive + hour

John, 12/31/2019
2019 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
45 of 50 people found this review helpful

I bought it to haul my off road motorcycles and it works very well for that purpose. Fuel mileage is decent at about 13.5 in the city and 18.5 on longer road trips. My complaint is it is the most uncomfortable vehical I have ever driven. The wheel won't tilt and sits at a strange angle and the seat has one low set arm rest with the door bolster too far away to sit straight up and down with my arm on. I find myself leaning towards the door so my arm rest on the bolster and also forward to hold the wheel and end up in pain after an hour. I have taken it on 2 four hour trips and it takes days for me to recover. I now constantly correct my leaning and just hold my left arm out so my back is better but my shoulders cramp so I started putting a pillow between me and the door, it helps. It's a 45,000 dollar vehical that I have had for 3 weeks and I am looking for aftermarket steering collum, door bolsters and seats and will pay what ever it takes when I find then. So it is great as far as utility and would be wonderful if I did not need to drive it further that 10 miles. Drivers erganomics are by far the worst I have ever experienced. I really regret not buying a ford transit.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
1 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Safety Nightmare!

Dan, 07/20/2019
updated 07/26/2021
2019 Ram ProMaster Cargo Van 1500 Low Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
83 of 106 people found this review helpful

Third update: I haven't had a full tank of gas in 3 months. I've had to stop at multiple rest areas and gas stations to fill up. Another non dealer shop looked at the fuel issie and it is a design issue. The fuel filler neck is too vertical and it causes the gas pump to shut off randomly. Once the flow of gas is interrupted for any reason (such as someonw starting fueling on the opposide side.) It clicks off and will not take any more fuel. I've also been blocked from the RAM Trucks facebook page for posting interior photos showing how my knee rests on the shifter and could shift it into reverse from a bump. Second update: Edmunds wanted another update. Well it's still a nightmare. You can add incompetent dealer service to the list. They repaired the mirror, but could not find the fuel system issue claiming they went to a gas station to try it. (They did not.) They did a tire rotation and didnt reset the TPMS. They left the fronts inflated to 80 psi, then changed the rears to 62 psi. (Why? Trying to get the tpms light to clear? What a random pressure.) The rears should be 80 and the fronts 42. I had to fix this myself. The service manager ignored my calls so the light stays on. The slider door does not latch unless you slam it, and you have to put some force into closing the rear doors also. In case i didnt mention it, there's an active recall for the shift control becoming detached and the trans would stay in the last gear you selected, so no park. First update: I was asked by Edmunds to update my review: well all of the below still stands. Winter driving is useless and trying to get out of driveways with a slight rise at the road such as roadside ditches are dangerous as you cannot stop to look unless you want to back up and try again. The driver side heated mirror is inop and i'm still having problems filling the tank due to poor venting. The windshield washer nozzles stick up in the wiper area and have very weak clips. I cannot use a snow brush here or else they will fall off. So yes. This vehicle is still a nightmare on wheels after more time getting used to it. Original Review: So I just got one of these vans issued to me for work. The front wheel drive shudders in reverse going uphill unless you give it a lot of gas. To reach most things in the cab, you have to reach for them which is dangerous while driving. Cup holders, cruise control, hazards, radio dials. The driver side mirrors are obstructed by the pillar in the window (which doesn't roll all the way down.) The steering wheel doesn't tilt but does extend. (part of the linkage is exposed at your feet.) You're sitting so high up, it feels like you're driving a bus. The 12v plug only works when the van is running. The radio doesn't remember your last input setting. (Playing from USB or bluetooth? When you start the van again, it starts playing from the radio. There is no way to turn off your headlights and leave your parking lights on. Cruise has to be enabled after starting the van each time. I feel like I'm going to snap off the front doors since the stop in the hinges does not line up until the door already feels like it's bending. The mirrors are power folding and all 4 do have power adjust. (Why did they include a rear view mirror with solid rear cargo doors?) The reverse camera is a nice feature. It does have good cargo space and my 6'3" self can climb in the back comfortably. (Short height van) The sliding door helps when I have to park in a parking spot and still get at tools. The cabling to the rear cargo doors does seem like a future point of failure. The rear axle does not provide much ground clearance. There is a very basic light in the rear cargo area that is all but useless. There is no third brake light likely due to how wide it is. The cab and cargo door locks are two different buttons and you cannot program your horn to honk to indicate it's locked. The gas tank doesn't always fill to full and the gas door is flimsy plastic. I'm sure there's more I forgot, but here's a book to read to get you started.

Safety
1 out of 5 stars
Technology
2 out of 5 stars
Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

This vehicle its piece of crap

Ernain arzu, 03/15/2021
2019 Ram ProMaster Cargo Van 1500 Low Roof 3dr Van w/118" WB (3.6L 6cyl 6A)
7 of 8 people found this review helpful

Fuel fill door just brake on my hand that thing its made out of plastic, you can peel the paint of the vehicle just by touching it,not comfortable at all and you can get stuck in an inch of snow, dont waste your money buying that piece of crap

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Useless

mgilletly, 06/28/2022
updated 08/02/2022
2019 Ram ProMaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
4 of 4 people found this review helpful

I have driven various makes and models of service/utility trucks and vans for 41 years with some of those vehicles being as old as 25 years at the time and each with its own positives and negatives, but the Ram 1500 Promaster is by far and beyond the most poorly though out, designed, engineered and built utterly useless (insert explicative here) I have ever driven. The entire cab is a complete joke as far as utility and functionality, and the steering, brakes, acceleration, visibility, etc are also a complete joke making this vehicle nothing more than a completely irritating and useless deathtrap with lots of cup holders

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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3 out of 5 stars

Ram shopping for unwanted bundle packages.

Darryl R., 05/22/2019
2019 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
36 of 53 people found this review helpful

I have been shopping for a Ram Promaster Cargo Van 150 or 250 high top, either with a 136 or 159 inch w/b. I want speed control, rear door glass, key fobs and back up aid. If I was going to pay for stuff just to jack up the price give me swivel seats, the larger generator, the 12 volt rear plug and trailer hitch package or the alarm system. However all Ram wants to sell is stuff I really am not interested in like aluminum wheels, fancy grill, side wall paneling, wood floor, appearance group and the like. Who needs most of this stuff in either a work or recreation vehicle? Your not making me want to buy your product, your telling me to shop your competitor to get what I want and not pay for what I don't what. Not a van within 500 miles of what I want. You make a van to appeal to practical needs and mess it up thinking it should be dressed up like a luxury car which it is not. You're as bad as the phone service providers wanting to make bundle packages that is driving landline users to pull the cord. No wonder more Transits sell than Promasters. You just don't get it.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Increiblemente mala transmicion

Juan solis, 09/17/2021
2019 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/136" WB (3.6L 6cyl 6A)
3 of 3 people found this review helpful

La transmicion de mi 2019 ram promaster fallo y aun no tengo ni 9,000 millas en el... es miy bueno en la nieve y el espacio esta muy bien.. pero fallo la transmicion

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

WORST VAN EVER. DUMB DESIGNS. DOESNT WORK. ETC.

DT, 10/22/2021
2019 Ram ProMaster Cargo Van 3500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
2 of 2 people found this review helpful

ANYTHING ELSE IS BETTER! SPRINTR. TRANSIT. NV ETC. Using it for work. 41,985kms. WORST: To go in reverse it has to go forward an unknown amount first. ??? Dangerous! We needed chocks and 2guys to get it out of this situation! Ridiculous. • Rear door latch doesnt work. • Butt ugly. • God knows what else is wrong w ths thing.

Safety
1 out of 5 stars
Performance
2 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Love it!

Rene sagahon, 12/31/2019
2019 Ram ProMaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
8 of 16 people found this review helpful

Bought a new 19 promaster already have 24k. It's been great. No issues just oil changes. Comfortable to drive convenient options. I highly recommend this van

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Work van sucks

Tim Carrier, 10/30/2021
2019 Ram ProMaster Cargo Van 3500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
1 of 1 people found this review helpful

I have a promaster or blowmaster or nogomaster as I refer to it that is a company vehicle. It's a 2019 less than 80000 miles. This piece of junk has been in the shop 5 times for significant repairs . It is currently in the shop at Steve white Doge in Hickory North Carolina where it's has been for 5 weeks . I would never recommend anyone buy a Doge van if you are crazy enough to and live live in Hickory NC area do not use this dealership for servic.

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Really? 2023 and this van is still total crap!

Terry Williams, 11/23/2022
2019 Ram ProMaster Cargo Van 2500 High Roof 3dr Van w/159" WB (3.6L 6cyl 6A)
1 of 1 people found this review helpful

9 speed tranny that only uses 6 gears! Tranny skips from 2nd to 4th, freezes up and shuts down! Brakes squeal loud on a brand new vehicle!!??! Engine revs up 3-4000 rpms sitting at trarric light! Dash lights never worked. All back doors rattle and leak. Oil leak on a brand new vehicle!? I put 75 miles on it and that was all my nerves could stand! Service dept has had it and could only fix dash lights. Informed Fiat chrysler of my intent to file lemon law action as this Mexican pile of garbage isn't worth a tank of gas.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
2 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

So unreliable

Jhon , 10/14/2022
2019 Ram ProMaster Cargo Van 1500 High Roof 3dr Van (3.6L 6cyl 6A)
0 of 0 people found this review helpful

The amount of issues we've had with our promaster are not acceptable for a commercial vehicle. Engine started ticking after 60k miles, so we had to replace all rocker arms. We've had issues with multiple cooling fans, blower motors, A/C compressors, and we had to replace the transmission. If you need a reliable vehicle, this is not it.

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