Used 2009 Mercury Mariner 4dr SUV (2.5L 4cyl 6A) Consumer Reviews
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Transmission problems
VIC, 09/23/2010
Mercury Mariner 4dr SUV (2.5L 4cyl 6A)
47 of 50 people found this review helpful
We bought this car in august 2009. We have taken it to the dealer in 3 different occasions for transmission problems. The first time they said they had to reprogram the computer. The second time they said they had a recall and they had to reprogram the computer again. This week we took it in again and they said they can fix the problem since they cannot reproduce the problem while testing it. This is the worst car we ever owned. The rpm jump to 6000 in the highway, the car basically stops working and you have to get out of the highway to avoid an accident. This happens randomly. Once you stop and restart the car it runs without problems. This dealer has not help us in solving the problem.
Transmission. Seems to be the common denominator
Ken, Rising Sun, MD, 01/28/2016
updated 08/04/2016
Mercury Mariner 4dr SUV (2.5L 4cyl 6A)
18 of 19 people found this review helpful
Our car has been garage kept, low mileage, driven smoothly. Transmission has been a nightmare. Has been to the dealership 8 times for exact same transmission issue without long term repair. They simply reset the computer. So it's obviously a software problem. They deny there is a recall or even a service bulletin regarding same, even though I have found proof otherwise. Now that it's out of warranty, they want to charge $175.00 each time they "reprogram " the computer. As it turns out, a FORMER service tech explained that this involves disconnecting the battery for 30 mins. That's it! Our dealer will not stand by any one these so called 'repairs', and that's the real issue. No real repair, no long term fix, no support or warranty on service. Next vehicle model will be more thoroughly researched with long history of good service ratings, likely a Subaru. UPDATE: 8-16 car remains in our possession, but sadly we can't trust it for longer trips, so it stays in the garage.
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I love my car! She has a name..Bessie or Dragonfly
Meg Beshey, Fort Dodge, IA, 03/13/2016
updated 04/02/2018
Mercury Mariner 4dr SUV (2.5L 4cyl 6A)
16 of 18 people found this review helpful
I've had this car since 2009 when it made me buy it from across the parking lot while at a restaurant! This car has held up to hauling artwork, art supplies, camping gear, hauling college student things, dogs, building materials, oh and many people too! It is durable and has outlasted many other friends' vehicles by far. Low maintenance car and has dealt w/ many unusual weather issues w/ ease. The back seats fold down to give you space for whatever you need to haul and is split/flexible too for those times when you need three seats and hauling things. Whenever she goes in for a trade, it would be a great first car for anyone. Just went on a major road adventure for family wedding out of state. Had to haul medical items for my father this time and it included a walker, wheelchair, their luggage, mine/daughters, bags up the wazoo let alone the coat bags/robe for the wedding (dad's a minister). It was packed but the storage again in the back was amazing yet was able to see fine to drive and everyone in comfort. As we arrived, we went through a torrential downpour and heavy traffic in a metro area, the car handled like a pro and kept us safe when others were hydroplaning. Thankful for this car.
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Warranty
Michael, 03/11/2010
Mercury Mariner 4dr SUV (2.5L 4cyl 6A)
4 of 5 people found this review helpful
Be aware that the Ford warranty states that if your vehicle must be kept overnight, they owe you NOTHING. No loaner, no rental, no reimbursement. NOTHING. My eight month old Mariner began losing transmission fluid at 8800 miles. I took in in to the dealer and a WEEK later they tell me that they are waiting for a replacement axle. This is a recurring problem for the Ford and Merc Escape/Mariner which is leading to a shortage of parts. Service Manager told me he has two vehicles waiting for that axle. This is the last Ford product for me.
Fun Driver, Sync is great, reliability?
B. doyle, 11/13/2008
Mercury Mariner 4dr SUV (2.5L 4cyl 6A)
2 of 2 people found this review helpful
Fun vehicle to drive, great gas mileage gets 27.9 mpg highway on trips. 4 cylinder runs rough at idle due apparently to trying to maximize fuel mileage, the hood even shakes. Also had computer controlling the transmission break causing the car to downshift 2 gears on the highway, scary. Brought it to the dealer and was fixed the same day, had to reset the computer.(Dealer says it's a common problem with '09's) The car now has 6,000 miles on it and I truly enjoy it but be careful. At high speeds the vehicle feels like it is going to tip over.