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Used 2023 Mercedes-Benz E-Class Consumer Reviews

4.2 out of 5 stars
31 reviews

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We have a limited number of reviews for the 2023 E-Class, so we've included reviews for other years of the E-Class since its last redesign.

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Pros
Cons
5 out of 5 stars

Patagonia Red Cabrio

Winston 2023, 10/18/2023
2023 Mercedes-Benz E-Class E 450 4MATIC 2dr Convertible AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
4 of 4 people found this review helpful

The car is phenomenal. I have a 2023 e450 4Matic cabrio. The air suspension option makes cornering perfect as there is no “roll” in the car and it smooths out any bumps so the car feels more like my former S560 coup. All controls are intuitive, as are the plethora of safety features. The interior is beautiful. The sound system is fantastic. Really happy with this purchase.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

Caution for Older Buyers

Grumpy Old Man, 04/19/2023
updated 10/25/2024
2022 Mercedes-Benz E-Class E 450 4MATIC 4dr Sedan AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
9 of 12 people found this review helpful

UPDATE: I got rid of this car after about seven months. The technology was just too much a pain in the neck. Far too many functions are controlled by either the touch screen or touch buttons on the steering wheel. The Hot Spot Drive internet connection never worked properly...and Hot Spot convinced me the problem was with the car, not their network. Mercedes was either unhelpful or downright unresponsive in dealing with this issue. I finally asked myself why should I continue to own a rapidly depreciating asset that gave me far more frustration than pleasure. I gladly sold it back to another Mercedes dealer...substantial loss, of course, but better than had I grtted my teeth with it for another year or two. I replaced it with a 2013 W221, the S550, for half the price. And it's easily twice the car. All real steering wheel buttons, no touch buttons. No annoying touch screen. The car's ride, handling, and power are all superb. Now...here's my earlier review of the miserable 2022 E450: The superlatives about the car's ride, handling, power train, and overall quality are spot on. Nothing new to add. But the technology (MBUX etc) presents a very, very steep learning curve for those who are not really comfortable with touch screens et all, primarily older people, I suspect. Despite careful study, I haven't been able to figure out the navigation system or the voice commands. Sometimes stuff works and sometimes it doesn't. The owners manual is all but worthless...full of what are probably government-mandated warnings and cautions...but very light on specific operating instructions for these complex systems. So if you're an older buyer and want a magnificent driving, riding, handling car that is beautifully designed and built...go ahead...have kind of a final blowout automotive fling ...but expect a lot of frustration and annoyance with the touch screens, touch pads, fussy steering wheel buttons, etc. Maybe I should go back to a W126 diesel! Or...forget about the technology and just enjoy driving the car. Mercedes pretty much dumped the telematic features on my 2016 W212...so in five or six years they'll probably drop the MBUX system in favor of something better. My W212 still ran like a top, however, so the new W213 probalby will too.

Safety
5 out of 5 stars
Technology
1 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

The MBUX System Gets a D Grade

Donn Pearlman, 07/06/2021
updated 01/10/2022
2021 Mercedes-Benz E-Class E 350 4dr Sedan (2.0L 4cyl Turbo 9A)
35 of 52 people found this review helpful

My wife recently purchased a 2021 E350 with the Prestige Package because she wanted the Surround View Camera system. This was the fifth Mercedes-Benz vehicle we've purchased over the years, but we are both greatly disappointed with this car. The MBUX audio and navigation system is complicated, not very logic-intuitive and at times downright frustrating. The Surround View Camera requires two steps to activate. After pushing the camera button on the center console you then have to select a specific camera view by touching the far right side of the dashboard screen -- a potentially far stretch for some drivers to reach. The sunblind does not automatically close when you close the sunroof; you have to manually pull the blind shut, a rather cheap thing for a "Prestige Package." It appears the Owner's Manual was written by lawyers more interested in repeatedly warning about not sticking heads and arms out the windows than in providing easy-to-understand "how to" information about the car and its functions. Overall grade: a "D" as in disappointed. Update: we were so unhappy with this vehicle that we traded it in after just three days and only 68 miles to purchase a 2022 Genesis G70.

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5 out of 5 stars

Comfortable with good tech and fun to drive

RaleighEd, 06/30/2023
updated 01/03/2025
2021 Mercedes-Benz E-Class AMG E 53 4dr Sedan AWD (3.0L 6cyl Twincharger gas/electric mild hybrid 9A)
3 of 3 people found this review helpful

Great combination of sportiness, comfort, and luxury. Confident at speed with plenty of power in reserve. Early teething problems with battery issues and recalls made the first year a bit of a chore but after a few long road trips, I love the car and its capabilities.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Timbo

Timbo , 08/29/2023
2023 Mercedes-Benz E-Class E 450 4MATIC All-Terrain 4dr Wagon AWD (3.0L 6cyl Turbo gas/electric mild hybrid 9A)
2 of 2 people found this review helpful

A+ Performance handling spot on for a Station Wagon. Requires a serious learning curve at manipulating all the electronics. A+ for the Driver Assistance System

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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