Used 2023 Mazda CX-9 SUV Consumer Reviews
Better than my Chevy Equinox
I had a new <3k Mike’s on my Chevy Equinox started having issues. Sold it and bought the Mazda CX-9 new off the lot. 3rd row will fine when the grandkids fly in for a visit otherwise with the back seats down gives more interior space. WeatherTech does not have floor liners for this version so I used another WT liner I had for the trunk not perfect but does the job. Good power, gas mileage so-so. Maybe ~300 highway miles on a full tank before I start looking for a gas station. No XM/Sirius on this trim level but for $5 a month I can run XM off my iPhone . Good back up camera, side warning alerts, left of right turn indicated on the side mirrors. I did add a hitch so towing under 3,000 pounds. Comfortable. They don’t have the Sport edition which I bought $33k off the lot, it only had 5 miles on it. Sits high enough to give clear view all around.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Worth of Praise
Bought the MY23 Grand Touring in November 2023. It is one of the best handling three-row SUVs/CUVs two years into ownership. Although this model no longer exists with replacing CX90/70 FR structure vehicles, I wanted to share some of my experiences, as I enjoy reading those by others on Edmunds.com. Before going further, I'd like to add that I was once an automotive OEM engineer in R&D and did testing in vehicle electronics and electrics. Also, I have driven 200+ vehicles so far, which I don't do anymore, but these experiences provide me with better guidance. 1. Things Gone Right (1) Driving Dynamics - Drives so much better than any three-row front-wheel-based vehicle that I drove (Excluding the recent Toyota Highlander/Grand iterations) (2) Powertrain Accelerates with gusto thanks to the 300 lb-ft of torque. The horsepower is a bit lagging at 210hp, but I have no complaints, as the torque really helps in times of need. (3) Interior Quality - Leather and plastic are well appointed, on the better side of quality, with cushions. (4) Good space I rarely use the third row (this is for emergencies when visitors arrive), and hence, the rear space is spacious: we haul as big items as a cello without having to lower the second row. (5) Seating Comfort The front and second-row seats are all comfortable, even during long drives (7+ hours/day). (6) Apple Carplay - Both Apple Carplay and Google Android Auto work in wired format. It does not work with the OEM HUD system, but it is very useful overall. It is a pity that the display is not touch-sensitive, and hence one must use the rotary dial. However, this is better than the Acura's touchpad system. 2. Things Gone...Wrong? (1) Strange SW problems - Mazda is weak in software department, and not surprising that this is 1~2M/yr sized company. The SW department would be a weak point in R&D, as they will not be able to keep up with the trends due to the small size of the R&D capacity. Problems: The HUD height adjustment is done through the vehicle SW, and it keeps resetting to its default despite customizing. Also, the right side mirror, which previously shifted downwards when in reverse, now fails to do so. It does not seem to be an HW problem (the motor works fine) but a SW problem, which I am baffled by: this car does not have OTA, the over-the-air update function, as it is rather an old vehicle platform. (2) Speakers - It uses BOSE, but this vehicle's tuning is not good as my other vehicle, the MY23 Honda Accord Touring. The latter has 50% better clarity, I believe. (3) Remote Start Unlike other OEMs, Mazda provides an app to start the vehicle remotely for free, which is very pleasing. However, when you open the door after a remote start, the engine turns off, which defeats the purpose of turning on the vehicle when cold. This is different in Honda. I believe this is due to the company's R&D decision as their counter against product liability claims, but this is too restrictive to use and rather unnecessary. Overall, I bought this at MSRP during the COVID era, when new vehicle production was affected, and the prices for many new and used cars were inflated beyond MSRP. Would I buy this car new now? No, there are many better vehicles, but in terms of used vehicles, this is one of the better vehicles to buy. Also, note that I have had little mechanical problems so far. A workhorse of our family, we will be sad to see this go in the future.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
- Touring 4dr SUVMSRP: $25,939In-stock online
- Grand Touring 4dr SUVMSRP: $29,590In-stock online
- Touring 4dr SUVMSRP: $29,273In-stock online
Good but far from great
Ride is smooth, but shortness also very obvious: 1. Mileage is even 20% worse than my 2013 Edge which has 3.5L v6 engine 2. No easy entry/exist with memory seat 3. Remote start won’t activate climate control 4. Lane keeping feature sucks, this even shouldn’t be called lane keeping 5. Outside is big inside is so small, glove box is so small, storage box is so small
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Key Design Gives it 1 Star!!!
Been robbed 3 times so far because of the terrible key design and I even have a silicone cover on it to help stop it from pushing buttons. It unlocks my doors several times throughout the day and the lift gate about 2-3 times a day. Every time I park in a garage it opens the lift gate by itself and then the lift gate gets stuck against the concrete walls damaging it. Lift gate opening as I'm taking my pants off at night results in having it open all night long while I'm sleeping. It happens so often that the MyMazda app stopped sending me notifications that the lift gate is open or the doors are unlocked. I'm actually selling my mazda after months SOLELY because of how horrible the key design is. Lost over $1500 in equipment stolen from me during these thefts. Update: been robbed 2 more times since this post. Mazda still has no alternatives for these terrible key fobs. Update: I’ve given up on using this car. It unlocks all the time. Will never purchase a Mazda again.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Great option for families
We have got the Touring Plus trim. Great car. The only key missing items are bumper sensors and foldable mirrors. Good and quiet ride, with a luxury environment, and a great balance between performance and space.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value