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Used 2020 Mazda CX-5 Consumer Reviews

4.5 out of 5 stars
100 reviews
5...

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Pros
Cons
4 out of 5 stars

Nice SUV but no perfect

Issac zadeh, 12/19/2021
2020 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
2 of 2 people found this review helpful

My family currently own 6 cars and three of them are Mazda. Overall, I like my new CX-5 however the 2.5 L engine is a bit weak for my taste. However, when I put 91 gas it feels much better. Here are a few issues I noticed in my Mazda vehicle overall: 1. steering wheel emblem quickly fades. Makes you feel this car is low quality 2. Touch screen anti glare easily fades if you clean it with cleaner accidentally 3. Trunk opener seems to be stupid, i cannot open the trunk until I turn the car off and put it Park Worse of all: Gas tank is so small. I guess Mazda still needs more experience to make mature cars.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Excellent vehicle

Ryan, 11/23/2020
2020 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
2 of 2 people found this review helpful

After test driving the Mercedes, Jaguar, and Volvo we never thought we would settle on a Mazda CX-5 Grand Touring. My wife got the CX-9 GT. The luxury and mechanical quality is right on par. Be wary of mazda financing professional however, as Matt at Hodges Mazda in Jacksonville, Florida scammed us on our lease.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Great suv

Joe, 09/15/2020
2020 Mazda CX-5 Grand Touring 4dr SUV (2.5L 4cyl 6A)
2 of 2 people found this review helpful

It’s a very comfortable car and get grand touring for the options. The Bose system is great for people who love their music

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Smooth ride

Kevin, 08/06/2020
updated 02/08/2021
2020 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
3 of 4 people found this review helpful

I purchased a 2020 Mazda CX 5 Grand Touring. It rides smooth and the cabin is very quiet. I think it has better styling than most suvs. It is loaded with a lot of tech and safety features. I am happy with the purchase and would recommend the vehicle.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Love my new Mazda CX 5

New owner of MAZDA CX-5, 06/30/2020
2020 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
3 of 4 people found this review helpful

Grand Touring is a great package, love the Parchment interior and Dark Gray exterior, it stands out!

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3 out of 5 stars

An OK SUV.

Mazdz SUV Driver 1024, 10/06/2020
updated 10/11/2022
2020 Mazda CX-5 Touring 4dr SUV (2.5L 4cyl 6A)
12 of 23 people found this review helpful

Review of Mazda CX-5 Touring 4df SUV (2.5L 4cyl 6A): The CX-5 SUV Touring is OK for what it is; a mid-sized SUV. The Touring version has some of the nice features often found in a modern vehicle, but, it is really striped down compared to the upscale trim levels. The CX-5 drives OK in terms of handling, however: I found the front seats uncomfortable on trips over an hour in duration. There are more blind spots than I like, which is somewhat offset by the Blind Spot Monitoring and Rear Cross Traffic Alert features. The manual is written to encompass every version of the vehicle including for manual transmission and diesel versions not sold in the US. This means it includes a lot of useless and confusing information which makes reading it a chore. In This day and age, how difficult would it be to have a different version of the manual for each specific trim level? Or, at least make a downloadable version specific for every trim level. The SUV or OK. I do not particularly like it and if I had to do it over again I would most probably not buy this SUV, at least not at this trim level. Update 2 years after purchase: Nothing to add to the original review. I still do not like it all that much for the reasons stated above plus the gas mileage is not so good.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
5 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Appalling for the price

Lana, 04/24/2021
2020 Mazda CX-5 Grand Touring 4dr SUV AWD (2.5L 4cyl 6A)
10 of 19 people found this review helpful

Terrible handling. The steering is sticky and the car acceleration is wonky. Bought a 2020 CX-5 Grand Touring and I’m very disappointed. Not fun to drive and overpriced. Plenty of better options out there. I regret buying this car. It’s dreadful.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
1 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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2 out of 5 stars

Gutless

Jimmy, 03/03/2021
2020 Mazda CX-5 Sport 4dr SUV (2.5L 4cyl 6A)
6 of 11 people found this review helpful

Drove this CX-5 as a rental for 2 months. Gutless engine. Lags in acceleration. Too many electronics that are not needed...electric parking brake, sport mode, etc. Fuel mileage for a small engine is terrible. As far as reliability I can't say because it was just a rental. Brakes are good though and I did like the side mirror impact warning signal. Just a gutless engine and transmission package.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
1 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

Excellent car

Oksana , 01/31/2020
2020 Mazda CX-5 Touring 4dr SUV AWD (2.5L 4cyl 6A)
11 of 24 people found this review helpful

Perfect SUV for that price!!

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4 out of 5 stars

Let me try another one

Ken, 03/12/2020
2020 Mazda CX-5 Grand Touring Reserve 4dr SUV AWD (2.5L 4cyl Turbo 6A)
13 of 29 people found this review helpful

Drives and handles well with sufficient ooopmph with the turbo...BUT I found the ride harsh. I want to drive another and be sure somebody hadn't overinfglated the tires on the one I tested.

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