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Used 2017 Lexus RX 350 SUV Consumer Reviews

3.7 out of 5 stars
115 reviews

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1 out of 5 stars

In the same boat

BB, 02/21/2018
2017 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
44 of 48 people found this review helpful

Wish I had read these reviews before I purchased. Same story with me. Traded in 2016 because of shifting issues for a 2017 (took bid hit in the depreciation) only to find the 2017 is even worse. Major vibration. Taking it in for the second time (only 2500 miles on it) so we'll see what they say. After reading others it looks like I'll be taking another hit in the wallet because the car is not drivable in it's current condition. So if you're thinking of this vehicle, do not buy. Especially if Lexus is blowing it off.

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Vibration and Drone on take off

Tony Cannizzaro, 06/06/2017
2017 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
35 of 38 people found this review helpful

Had this car for nine months now. From day one every time you take off there is a vibration. and low. frequency exhaust note that is just unacceptable especially for a $50k + car. Come to find out its a known problem Lexus is aware of. Many consumers are having this issue but according to Lexus they are saying one of two things. We know about the issue and do not have a fix at this time or its a characteristic of the. new model..Which. is it. Lexus, I would definitely stay away. Lexus quality has definitely taken a turn for the worse.

Safety
3 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
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2 out of 5 stars

Lexus, please FIX drone noise and vibration issue!

viwami77, 01/27/2018
2017 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
35 of 38 people found this review helpful

GOOD: Sharp design and nice looking inside and out. Quality interior materials. No squeaking noises. Roomy interior, luxury feel. Good base stereo. BAD: Second year in production, and common issue with annoying drone noise + vibration still not fixed! Hard to believe!!! Transition is set for maximum mpg and hardly forcing higher gears / lower rpm's causing drone noise and vibration coming from inadequately designed exhaust system while slow incline on higher gear/lower rpm's. Dealer said: it is normal characteristic of the new RX's. 2016 and 2017 are affected, no fix until now (end of January 2018). Illogical entertainment system, very confusing to navigate, not intuitive at all. No manual on/off controls for AC. Slow throttle respond. Slow acceleration. Slow rear gate. Heavy doors. Voice recognition does not understand me most of the time. Too soft power-steering, feels like a driver has no 100% control. Too soft suspension (my is 2WD not F-Sport model) feels unstable in curves. Transition shifting is strange, sometimes is not sure what gear should choose. Definitely not what I expected form Lexus and 50,000.00. Our other cars: 2011 Outback 2.5 is quiet and smooth like years ago while dealer delivery, and absolutely outstanding 2017 F-Pace diesel - pleasure and fun to drive with no single issue. If you just need a machine to move you from point A to B, than RX is for you, but if you are "car person" and having enjoyment while driving....look elsewhere!

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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1 out of 5 stars

Not a high quality vehicle

ATLRX, 06/07/2017
2017 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
34 of 37 people found this review helpful

Disappointed with the vibration and noise issue at 1200-1500 RPM range also disturbed by the hesitation.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
4 out of 5 stars
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1 out of 5 stars

Failed Lexus!!!

RB, 06/05/2017
2017 Lexus RX 350 4dr SUV (3.5L 6cyl 8A)
100 of 112 people found this review helpful

Giving a single star due to droning noise and vibration issue and the hesitation issue of the 8 speed transmission.. please check out the details at club lexus online forum.. there are detailed discussions on these 2 issues (vibration & noise; hesitation) with the new RX 350.. Lexus gets an F grade on the RX re-design. BTW 450h, the hybrid version seems to be fine as it is not impacted by the above said issues... stay away from gas version until Lexus fix this issue.... my 2 cents.. disgruntled owner of a $59K MSRP 2017 RX 350.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
1 out of 5 stars
Interior
4 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
4 out of 5 stars
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