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Used 2017 Lexus RX 350 SUV Consumer Reviews

3.7 out of 5 stars
115 reviews

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Pros
Cons
1 out of 5 stars

Trust is completely broken on Lexus brand.

DanK, 02/01/2018
2017 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
16 of 24 people found this review helpful

This was my first Lexus with some positive expectations based upon the reputation it has carried for decades. After one year, the whole family has concluded that the car was actually not good. I drive 4-5 cars concurrently and have experience most foreign cars including German luxury ones, Japanese luxury brands and many Korean brands. I would say this is the worst experience I had. Performance is bad. Horse power is not enough, handling is rough. Surprisingly, pretty noisy car. Comfort? I don’t know what today... I just feel more tired when I drive this car compared to all of my cars (Mercedes, BMW, Honda, Acura, Hyundai, Kia, even Proche, etc).

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5 out of 5 stars

Gets better the more I drive it

JM, 06/06/2017
2017 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
4 of 5 people found this review helpful

It's simply the best overall car I've had. It's quiet and comfortable. Soaks up bumps and pot holes like a champ, which is appreciated where the roads aren't so great. It's not a performance car by any means, but it's got plenty of get-up for my tastes. I love all the driver assistant technology (dynamic cruise control, lane keep assist, blind spot monitor, heads up display, etc.) and parking assist functions. I think it looks great inside and out and I get a ton of compliments. I truly believe this is the best interior in it's class, I opted for the bamboo and parchment and it's really slick looking. My only major gripe is the navigation system which is basically garbage compared to Google maps. However, it's still worth getting it because it comes with the awesome 12.3" inch screen and Mark Levinson sound system.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

It's exactly what I need at this stage in my life

fred, 04/07/2021
updated 01/30/2025
2017 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
4 of 5 people found this review helpful

I had a 2009 Infiniti G37, and loved it and it was actually cheap to own. Unfortunately, I ride bikes, I have a house that needs repairs, and hauling gack from the lake to the compost facility. So... replacement time. Besides, it had over 200k on it. In late 2020 I bought a 2017 RX350 with 18,000 miles. Premium with NAV, 20 in wheels, 12 speaker, and all the safety stuff. It's mostly good with about 7k added to the odometer with one scare. The lane keeping actually tries to steer the car to keep it in lane, but on curves it does get it wrong sometimes. Quick trip to the dealer to get that feature turned off. I don't mind the buzz thru the steering wheel, it gets turned off if you signal a lane change. It handles well, I suspect it accelerates faster than my 1982 Mustang GT did. I did find that the mouse works best if you have your wrist planted on the console, less jiggle. It loses a star for the tires. They have absolutely no business on a car like this, They're afraid of snow. Update: So, the LKA has an issue when you use the cruise control. It has a tendency to do the ping pong from side to side. It wants to go left for a while, then right. But only on cruise. I turned off the active assist and only had the vibrate on and it still happened. On the making the car more user friendly, how about a single button labeled TOW. It disables the rear ICS, and it would be nice if it also shut off the alarm just for the rear, The front collision detection is pretty good. The car in front of me stopped, and it started the warning just as I was hitting the brakes moderately. Update. I found out the Nav system was obsolete when the car was brand new.beginning in 2018 they went to a subscription service and stopped updating the map. My car isn't eligible for the subscription. The nav adds how many thousands to the price? Update... It turns out the Nav on my car was obsolete when it was built. 2018 cars could get in on the subscription service to keep the maps current. They knew it was going to happen, and they still released a nav system they weren't going to support for even 1 year. I'm at just over 90k, and the rear shocks started leaking. Local garage suggested Monroe shocks. I called my normal mechanic and he found he could put OEM Lexus shocks in for only $5 more. Reviews said the Monroes were very good, but the OEM was a little more refined on the ride. Outside of that, the car is doing well. I did have the battery replaced 6 months ago. It turned out it was still the original battery in the car.

Safety
5 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

A Completely Different RX

Mighty Mike, 06/18/2017
2017 Lexus RX 350 4dr SUV AWD (3.5L 6cyl 8A)
4 of 5 people found this review helpful

Disclaimer - I apologize for one, long paragraph (I can't get the character return to work in the Edmunds review no matter how hard I try!). While I don't want to discount other people's experiences, I am trying to understand some of the criticism of this car. We previously leased a 2015 RX; when the dealer provided us with a 2016 loaner for a few days, we used the opportunity for the ultimate test drive. Our decision was easy - as much as we loved the refinement of the third generation RX, the fourth generation provided a more rugged durability that makes it an "everyday" car rather than a "night on the town" car. We have driven our 2017 RX for three months, and have put it through every type of driving condition except snow - in-city, suburban, freeway, winding two-lane highway, rain (lots of that here in the Pacific Northwest). We have hauled around three adult passengers for extended periods. Each time, the vehicle has performed well, and everyone has commented on their comfort. I have carefully listened for engine vibration that so many other owners have mentioned between 1,500 and 2,000 RPM, and I just don't hear it. The car is certainly "throatier" than the previous RX, but I expected that to come with the edgier, sportier handling that was lacking. At speed, this RX is just as silent but handles better and provides better viewing angles from the driver's seat. My partner recently said, "I thought I'd miss our old car, but I don't." Neither do I. PROS: safety technology, cabin comfort, interior quiet, panoramic moonroof (option), Mark Levinson sound system (option), increased handling, automation (parking brake, seat heat/cool, lights, wipers). CONS: outdated infotainment operating technology, intermittent buzzing/humming near glovebox that can only be heard near idle and with stereo off/low, wiper blades cannot be accessed, less rear cargo room

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

RX 350 RIP

AdamB, 06/09/2017
2017 Lexus RX 350 F SPORT 4dr SUV AWD (3.5L 6cyl 8A)
13 of 22 people found this review helpful

This is a rant from a frustrated 2007 owner. Sorry!.....I rented the 2017 RX350 for a couple of days while my 2007 RX 350 was in the shop. Ugh, I did try to maintain a positive attitude about this vehicle, but there was very little I liked about it. Yes, the outside styling is ugly, period, (I was embarrassed to be seen in it) but this time I got a good hands-on look at the interior. Where do I start? I totally dislike the huge cumbersome floor console between the front seats. My 2007 has space there. I can reach to the floor of the passenger side if I need to. The analog clock is annoying. Why put a shiny reflective rim around it, light up the hatch marks in the dark, but the hands remain unlit. You can't see the time during the day if the outside light is wrong for the clock, and at night, the hatch marks, although lit up, ...everyone knows where 1,2,3 is on a clock, but it's the HANDS you need to see for the time and they are not luminescent. They are of shiny plastic. The things I see clearly in my older version are what are important to me - temperature (I am a farmer) and time. In this thing, I cannot read the displays behind the steering wheel unless I put on glasses that I cannot wear while driving! The trims are transformer-like and gaudy. Shiny silver plastic on some, dull grey plastic on others. And it looks like it was a kit assembled. The steering wheel has multiple parts that look cheap and has a dry cheap feel. My older version, aaaahhhh, so comfortable to the touch, clean, elegant yet sporty, rosewood and wonderful stitched leather that you find in a car twice the price. Perfect Japanese efficient elegance. The interior of this new version looks like a cheap Nissan, or an older american car when they used to add this and that, this gaudiness and that gaudiness, thinking it was "luxury" when it was only cheap looking gew gaw. This new version is noiser than my 2007. When stopped to make a turn across traffic, I'd keep thinking there was a window cracked open when a car whizzed by. Perhaps it's the added little window sections by the rear view mirrors? Then there is that huge thing sticking up in the center of the dash. Ugly. You can't get rid of it. It makes for a nice map if you need that (but, who doesn't use Google Maps now?) but otherwise, if you use the radio, that pay radio station is there in big text whether you want it or not and you have to take the attention off the road to cycle past it. And again, the metallic trim does not help, only clutters an already cluttered looking interior. Trying to use the mouse to get around that menu is horrible. Skips around and it takes many tries to land on the desired icon. Visibility in my 2007 is not great. Visibility in this 2017 is noticeably worse. Why haven't they put in a double visor? It's been years and years now, and still no double visor? And, my coffee holder, to the left of the steering wheel, is GONE. The radio and air buttons below the dash are tiny and unreadable. I would have to memorize them in order to utilize them while driving.The style of this console looks like that of an old car of the 70's, cluttered, hard to read. Whether it's old or young eyes looking at the console information, it should be VERY easy to read. For safety sake, for heaven's sake. Shiny plastic, dull plastic, too many parts piled upon one another. Such an added expense IMO yet such a loss of elegance and style. The engine is probably more powerful than mine, yet, it has the exact same choke/dead zones when changing gears. We also have a Toyota Tundra that accelerates beautifully and does not have those annoying swallows when you want to accelerate. And, BTW, the dash is totally readable. I think it's a 2011. I could go on and on but for what? The car I had once wanted to drive for the rest of my life is gone. RIP RX 350. My 2007 is near 250000 miles, costing my plenty of money now for repairs, as I still haven't found a decent replacement. That perfect Japanese efficient elegance, is it gone forever?

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
1 out of 5 stars
Comfort
4 out of 5 stars
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