I spent weeks researching, driving and comparing my GS with the MB E350 Sport and the BMW 535i xdrive. Both of these competitors were worthy, but neither put all the pieces together as the GS does. The ride and build quality are equal to or better than the Benz, while the performance is on par with the Beamer.. and the tech is far better than either... All three are fabulous vehicles and I like some aspects of each, however I have no question that I made the right selection in the Lexus GS.
In addition to a nice look from outside, the interior is really nice. The quality of the build, and quality of the interior finishing are completely "lexus-like" and expected from them...and they deliver. Car's quiet, handles great, has amazing safety and convenience features. Has some real pep and on the highway we just got 32 MPG. We considered an Audi, BMW and MB but think the ride's at least as good, the quality better and the anticipated reliability over the top of the others. We have a Nebula Gray, tinted, and this car is flat out classy looking. Very pleased.
Owned 2014 and recently traded in, got $2k equity for 2016 fsport. Excellent power, handling, luxury, infotainment, and all safety features (precollision system, lane departure, pedestrian alert). Love 4 wheel steering, heads up display and drive modes. Gas mileage could be better but for he money, you get lot of car. My 2014, just changed oil, filled gas and enjoyed ride. never changed tires or brakes and it was Lexus reliable!!
January 2017 I have written certified letters to the US Torrance HQ (VP Bracken) as well as their Western Region office (Irvine) and have never received a response. they just ignore me and the issue. Both the Riverside Dealership and the Newport dealership cannot fix the nav system. Lexus 800 # useless. Lexus won't even consider refunding the extra monies I paid for the nav system.
I this is my 5th and very last Lexus/Toyota - car is OK but the US management is not honest and non-responsive. I plan to contact Akio Toyoda in Japan just to let him know about his US management. The car most likely has a Takeda airbag, but Lexus won't admit or disclose.
Navigation system goes to dead end road and says home is 0.2miles away. Car has latest micro SD card but both my car and dealership car with latest chip go to dead end road. It took 6 weeks for dealer action after many multiple emails and phone calls. Lexus 800# is useless. They just refer you back to dealership. Lexus suggests waiting till next card update, maybe Oct 2016 (I don't believe it will work) so they want me to live with this defective system for 6 months before a "maybe fix". While in the dealership car, I used my Garmin GPS simultaneously and it worked perfectly while the dealership car failed every time. Found out Lexus uses Denso electronics and Tom Tom for Navigation data. Tom Tom is Netherlands company and reports show lots of USA mapping issues. According to JD Powers their system accounts for 20% of customer complaints.
As of 7/18/2016 Lexus has not responded. I also noted that the nav micro SD card is date 8/1/2015 which will be 1 year old in 2 weeks. So either Lexus sold me a 2015 car based on their own published literature at lexusnavigation.com (note GEN 8) for 2015 cars GS350 dated 8/1/2015 or they are using old parts. Service Mgr. told me next Gen will probably come out Oct 2016. I have waited almost 2 1/2 months for Lexus to do something; but now in a 4 week "queue" at their headquarters waiting for a response. 800# is useless and there is no customer service. They just delay and hope you go away.