Used 2018 Land Rover Range Rover Velar R-Dynamic HSE 4dr SUV AWD (2.0L 4cyl Turbo 8A) Consumer Reviews

Major Disappointment

Was one of the first to buy the Velar in 2018. Love the look and drive of the Velar and must admit was all in on the prestige of owning a Land Rover. Right away the issues started occurring i.e...windows fogging, infotainment system having frequent glitches and auto stop not working properly. Within the first three months, I had to bring the car back in for a recall, where the dealer had to run an update on the system. During the stay in the garage, the dealership rear-ended my velar which caused me to lose the use of the vehicle for approximately 10 days. To make things right the dealer gave the use of Evoque (drives worse than an Altima) and a free oil change (which at the time I thought was laughable until I found out that an oil change in a Velar at the dealer costs $500). When my car was returned, I chalked it up to bad luck. The issues seemed to have been corrected (except for the auto stop, which my salesman told me was working properly because the system wouldn't stop in certain conditions (a lie!)). After about a year, the engine light turned on. I had to wait a month and a half for an appointment to get it serviced. When I finally brought it in they had the car for a day and told me that a sensor was the issue and they had corrected it. I went to pick it up and wouldn't you know it the engine light was still on. The dealer took it back and after another week, I had my car back, but the interesting thing was that all of a sudden the auto stop was now working properly! Again, while I was upset, I did love the drive of the car so I again chalked it up to some bad luck. Two months later the vehicle issued a warning that only front wheel drive was available for my AWD Velar. Brought it to the dealer where the Service Rep warned me that in his experience this leads to more issues (something to do with the transmission). After another 10 days of not having my vehicle (Part had to be shipped from England) and driving a loaner (New Discovery, which again drives worse than an Altima) I got my Velar back. This time I complained to Land Rover after my salesman indicated that possibly Land Rover corporate might do something for me in terms of getting me into another vehicle. Followed his advice (don't know why?) and waited for three weeks to have the Complaint Department tell they'd be happy to give me some free oil changes. Told them to keep the oil changes. I'll be trading in my Velar for something that isn't constantly in the shop. In my opinion they rushed the Velar into production, which is understandable however the failure to do the right thing, will prompt me never purchase a Land Rover again.