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Used 2021 Kia Sorento Consumer Reviews

3.4 out of 5 stars
59 reviews
...7

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Pros
Cons
5 out of 5 stars

The good and the bad

Larry T, 03/10/2021
2021 Kia Sorento SX Prestige 4dr SUV (2.5L 4cyl Turbo 8AM)
13 of 18 people found this review helpful

Owned this about 3 months. Beautiful interior. Plenty of power with turbo. Drives like a car. Purchased because of captain chairs and wood grain interior. Does not have homelink rear mirror. missing seat selector and the display on the windshield. No heated rear seats. What gives my Hyundai 2019 Santa Fe had those features. Very stylish exterior. Get compliments on it all the time. Rarely use 3rd row but nice to have if needed. 3 rd row for small kids though.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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1 out of 5 stars

Not worth it

Kwon, Kay, 02/01/2022
2021 Kia Sorento SX 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
7 of 9 people found this review helpful

Bought Kia Sorento Turbo top of the line. Within a year, the car had transmission problem and it has been in the dealership shop for over a month. No ETA when it will get fixed. Our quality life has been taken away sadly😭 There got to be better customer services to expedite the problem and fix.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
4 out of 5 stars
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1 out of 5 stars

Would give less if zero were an option

Mike in NC, 10/03/2021
2021 Kia Sorento SX 4dr SUV (2.5L 4cyl Turbo 8AM)
14 of 20 people found this review helpful

2021 Kia Sorento with less than 5000 miles at the dealership with a failing transmission. These are very dangerous vehicles that can stop functioning at any speed in any situation. I have an open case at NHTSA , please report all 2021 Kia Sorento transmission issues to the NHTSA. Also please send any information to kiaclassaction@gmail.com to assist in class action lawsuit. Thx

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2 out of 5 stars

Looks great, uncomfortable ride

Veronica , 10/16/2022
2021 Kia Sorento EX 4dr SUV (2.5L 4cyl Turbo 8AM)
3 of 3 people found this review helpful

The first month of owning the car April, 2021 my car stalled and turned off while on the highway. Took it in and “no issues popped up on the diagnostic test.” It was fun to drive but after 10,000 miles the transmission started to kick and make clunky noises. Again I took it into KIA and they again told me no issues were reported in diagnostics and the mechanic didn’t feel any issues when driving it. The sunroof is beautiful and let’s in an amazing breeze but gets moody if it wants to close or not. Again, KIA found no issues. It’s a beautiful car but for reliability, comfort, and space, this car lacks. Choose another car. I’m already trading mine in after only owning it for 16 months.

Safety
2 out of 5 stars
Technology
4 out of 5 stars
Performance
2 out of 5 stars
Interior
5 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

2021 sorento prestige

Tony K, 10/13/2022
2021 Kia Sorento SX Prestige 4dr SUV (2.5L 4cyl Turbo 8AM)
3 of 3 people found this review helpful

I love it, no problems yet, bought in 2020, I have 50,000 miles. This is my fourth KIA. This is just as nice as my BMW 7 series but less than 1/2 the price.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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