Used 2021 Kia Sorento Consumer Reviews
Used Sorento for sale
5...
See Edmunds pricing data
Has Your Car's Value Changed?
Used car values are constantly changing. Edmunds lets you track your vehicle's value over time so you can decide when to sell or trade in.
Ditto...transmission issues…service
Chris B, 06/10/2022
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
6 of 6 people found this review helpful
My 2021 Kia Sorento with 10,000 miles is back at the dealer for service for the second time for the same issue: engine light comes on, car is sluggish to accelerate or go into gear. First time in they said it was a misfire but they couldn't repeat it and sent me home. Two weeks later same issue. This time, after a week, they tell me they think its a fuel line issue and have to order a part. A week later now they tell me the part is on back order and it won't be here for another month. Yes, they gave me a loaner but the car is not the equivalent to my Sorento. I should be happy right, not good enough...I'm leaving for vacation on an 8 hour drive with 4 family members with a small 4 door sedan. Dealership tells me they have 26 loaners and all are out. Not saying much for Kia cars. Opened a ticket with Kia Corporate who says they will not reimburse for an equivalent vehicle only a Kia SUV at $44/day. Where do you find an SUV for $44/day? Seriously! NOT GOOD KIA!!
Still havent fixed engine problems
Ryan, 02/23/2022
2021 Kia Sorento EX 4dr SUV (2.5L 4cyl Turbo 8AM)
8 of 9 people found this review helpful
We've have had two sorentos ... 2018 sorento needed new engine after 60000 miles. Made mistake hoping that they remedied these issues and traded in for 2021 sorento, which is now at dealer and needs new transmission after 15000 miles and less than a year. They do not know when will be fixed, dealer has no loaners, dealer pays for base rental, not comparable vehicle. KIA Corporate said that dealer was giving me a good deal as warranty doesnt cover car rental. kia says they MIGHT reimburse my monthly car payment that i still have to pay. Do youself a favor, stay away ... they look nice but are unreliable. Do your research, rely on information from independent reviewers, most sites i believe are BS and receive some kind of kickback for pushing traffic to kia. Several youtube contributors identify kia engines to have terrible reliability, there are class action lawsuits out there and these are not new dating way back to 2010 models. So seems they dont fix or lean from their mistakes. Spread the word
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Passenger air bag light
Jerry Ponio, 03/16/2021
2021 Kia Sorento LX 4dr SUV (2.5L 4cyl 8A)
23 of 30 people found this review helpful
Have 400 miles on new 2021 sorento and it’s been at dealership for two weeks and they say no part for fixing the airbag light in USA need to get it from Korea. It’s a new car. Watch out for Kia service!!
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Matte blk trim flaking around windows
Tony Ditta, 08/30/2021
2021 Kia Sorento SX 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
7 of 8 people found this review helpful
Loved the new Sorento. This is my 4th. Problem I’m having and Kia says it’s not covered under warranty is that the trim around the windows is peeling and flaking. 2400 miles on it and it looks horrible. They said the “environment” is causing it. Not covered under warranty. Will never buy a Kia again!!!
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
Love it
Michael, 05/02/2021
updated 05/04/2023
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
9 of 11 people found this review helpful
I bought my Sorrento in Jan. I am very pleased. I traded a Nissan Murano which was a great car. I wanted something different. So far I love my Sorrento. I love all the Technology. Love the was it drives and it is very roomy inside compared to my Murano. The two things I wish the car had is a head up display and homelink. So far a great experience.
- Safety
- Technology
- Performance
- Interior
- Comfort
- Reliability
- Value
5...