Used 2021 Kia Sorento Consumer Reviews
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TRANSMISSION BLOWN
Shae, 06/04/2021
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
33 of 36 people found this review helpful
I bought this vehicle with 2400 miles on it. It was dealer demo, after putting 400 miles on the vehicle it started sputtering and engine light came on. Took it to dealership the code on the app could not be found. Mechanic told us that it was probably from forcing gas during pumping rounding to nearest dollar because this accrued shortly after getting gas. Then at 3800 miles was passing a car in sport mode vehicle redlined during passing. When I stepped on the brake it finally came down. Two days after that incident the car hadn’t been driven my husband went out and the car car would start but wouldn’t go into gear. Towed to Kia, transmission is being replaced with a new one. I noticed there were two other reviews same line of Kia vehicle, I’m wondering if this is an issue with this line and just not a lot of people have posted. Plus I also wonder if that dealer knew there was something wrong with that transmission and sold it anyways.
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X line Canada version
Curt, 03/08/2021
updated 08/11/2022
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
37 of 41 people found this review helpful
Apple car play works sometimes. Cuts in and out. Drivers lumbar pillow is installed crooked in seat. It is too far left, therefore uncomfortable. I hope they can move lumbar into middle of seat. Seats are very flat. Headrest is too far forward making your head in a protrusion position. Will never use back seats. Good clearance with off-road tires on x line model. Sometimes gets stuck in 2nd gear. Quiet engine. I hope Kia can take a look at my seat very uncomfortable. UPDATE: Transmission failed and almost had accident. Not a safe car. 23,000 kms. Said it will take 6 months to fix. Gave me small car to drive in meantime. Dash is warped from sun. Info center doesn't work half the time. LEMON. Kia Canada is not interested in helping you.
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2021 Kia Sorento for sale near you
3 of 52 listings
- SX 4dr SUVMSRP: $27,99880 mi away
- S 4dr SUVMSRP: $23,99888 mi away
- SX 4dr SUVMSRP: $27,28962 mi away
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Fun and Fast, But…
j_l5549, 09/14/2022
2021 Kia Sorento SX Prestige 4dr SUV (2.5L 4cyl Turbo 8AM)
10 of 10 people found this review helpful
We’ve had our SX Prestige for about a year now, and we loved it. Sporty, unique styling, fun to drive, plenty of power and all the bells and whistles, all of which worked very well. And then, at 18k miles, the transmission essentially quit on us. Had it towed, they reprogrammed the control module and sent us on our way. Two days later, same thing happened, except this time there was a burning smell coming from the front of the vehicle. Had it towed back in, and now there’s a case open with Kia about it. We’re not optimistic, based on reviews here and elsewhere. The only other issue is the quality of the interior materials. After about 2k miles, the door panels started rattling and creaking. Probably due to it being the first year of the redesigned model, but nonetheless, we paid a good chunk of money for what we hoped would be a quality vehicle, but it turned out otherwise.
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Horrible DCT Transmission!
Experience driver in Texas, 01/13/2023
updated 01/22/2024
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
8 of 8 people found this review helpful
I had a brand new Sorento X-Line Prestige with only 6k miles and it left me without power in the middle of the road. After the dealer visit where and they updated the software, every morning the check engine light was on. I took it again 4 times to the dealer in two weeks. They told me that they may request a transmission replacement. Thank god it was leased and I was able to get a Stinger which is made in Korea and has a different setting. Summary: After reading all reviews and blogs, the reliability of the DCT transmission is terrible in Kias and Hyundais. Also, this model is built here in the USA and the quality is not the same as in Korea. I had other Kias in the past including stingers and I did not have any problems. Be aware of new models in the first year! If you think about an SUV Kia is better a Telluride or a Sportage.
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Ditto...transmission issues…service
Chris B, 06/10/2022
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
7 of 7 people found this review helpful
My 2021 Kia Sorento with 10,000 miles is back at the dealer for service for the second time for the same issue: engine light comes on, car is sluggish to accelerate or go into gear. First time in they said it was a misfire but they couldn't repeat it and sent me home. Two weeks later same issue. This time, after a week, they tell me they think its a fuel line issue and have to order a part. A week later now they tell me the part is on back order and it won't be here for another month. Yes, they gave me a loaner but the car is not the equivalent to my Sorento. I should be happy right, not good enough...I'm leaving for vacation on an 8 hour drive with 4 family members with a small 4 door sedan. Dealership tells me they have 26 loaners and all are out. Not saying much for Kia cars. Opened a ticket with Kia Corporate who says they will not reimburse for an equivalent vehicle only a Kia SUV at $44/day. Where do you find an SUV for $44/day? Seriously! NOT GOOD KIA!!