Used 2014 Kia Sorento Consumer Reviews
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2014 Sorento pearl white paint issue
Amy Blanchard, 12/16/2019
2014 Kia Sorento LX 4dr SUV AWD (2.4L 4cyl 6A)
3 of 4 people found this review helpful
Having paint falling off issues. Have one heck of a time getting resolved. Will never purchase Kia again.
My KIA Sorrento
Wendy Morin, 07/16/2016
2014 Kia Sorento LX 4dr SUV AWD (2.4L 4cyl 6A)
3 of 4 people found this review helpful
Like the car - would lease a Sorento again
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Most bang for your buck
Jonathan Lambert, 09/04/2016
2014 Kia Sorento LX 4dr SUV AWD (2.4L 4cyl 6A)
4 of 6 people found this review helpful
Honestly, this may well be the best car I have ever owned. There are only two areas I consider this vehicle lacking. Number one is driver legroom. I am well over 6 foot tall and getting older. I cannot move my legs to relieve the arthritis pain in my knees. The other thing is that it is a 4 cylinder engine. It does a very adequate job but I reckon it is that muscle car thing from my youth. I do not feel that it accelerates as quickly or easily as I would prefer. Rusty Wallace Kia is my dealer and they are on top of it in the service department. Very reasonably priced and they track your service to keep you current. I really like and rely on them to take care of my Kia. Yes, I would do it all over again.
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Alternator Issue
Mike, 04/03/2018
updated 10/05/2020
2014 Kia Sorento LX 4dr SUV AWD (3.3L 6cyl 6A)
5 of 8 people found this review helpful
Coming from Florida to Detroit on I-75 northbound April 1st, 2018 our 2014 Kia Sorrento battery light came on and then a few minutes later other indicator lights came on. A few minutes later, the motor stalled and we lost all power and pulled over safely. Called AAA and was towed to Dryridge, Kentucky, where a new battery was installed at a Walmart. That seemed to work for the time being. Travelled through Ohio with the battery light coming on and off. Got into Monroe Michigan and the car stalled again with the same indicator lights coming on. Made arrangements with a local auto repair shop (Paul's Automotive Service) to see what was wrong with car (informed them that a new battery was installed the previous day). An hour later we were informed that a alternator had to be installed. A price was quoted and accepted. For the time being, this seemed to correct the problem. Hopefully, this will not happen again. Will update if problem persists.
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Paint is falling off!
troutbum1978, 12/04/2017
2014 Kia Sorento LX 4dr SUV (2.4L 4cyl 6A)
6 of 11 people found this review helpful
I have been attempting to get Kia to fix the faulty paint on my Sorento for over 2 months. I have contacted the dealership where it was purchased and they told me sorry I was out of warranty period. This issue should be covered. It is clear that the paint is faulty and is just peeling off. The spot is right above the windshield on the passengers side. The paint is chipping down to the primer. It seems that the paint and primer are not bonded properly. I feel that they should be liable because there are tons of complaints on this issue online. I have spoken with customer service through the 800#. My case was handed to District Mgr. Steven Kang. He offered to fix the roof if I paid half the cost which their estimate was over $300 out of pocket for me. I feel this is shows they know the paint is bad or they would have just told me sorry. I have asked to speak to Mr. Kang on numerous phone calls and he refuses to talk with me. I feel that if he is a customer service manger it should be my right o speak with him concerning his decision. However he will not take my call. I have since been escalated to another group. I clearly told them do to work schedule I could not take a call till after 530pm and they contacted prior to this. I have returned the call and still haven't received a call back in about a week now. I am still seeking a solution to this issue. I feel that a vehicle that is just over 3yrs old should not have the paint falling off it. That is unacceptable.... I have spoken to several reps and have documentation of our conversations so when this goes to a higher attempt to get what I am do I will have names and employee extensions to quote. I hope this issue is resolved. I would never recommend a Kia vehicle to anyone due to this issue.