Used 2020 Jeep Wrangler Consumer Reviews
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Capable but not for everyone
The 2-door Wrangler (Sport S trim, 3.6l, manual, with limited slip rear diff in my case) is really capable off road, though it’s not without at least one flaw: the engine. You don’t normally want an engine that comes into its own at higher RPM if you are off road. The lack of low end torque in this engine, especially with the manual gear box, is less than ideal. With that said, there’s a lot of people griping about the cost of one of these things compared to other 4x4 SUVs. These days there are no purpose built off road vehicles that are designed specifically for the most challenging situations. Not at this price point. Even unmodified the Wrangler is more capable than anything else out there. The “vague” steering? Enjoy the benefits of that solid front axle. The “road noise?” Enjoy the light top that keeps the center of gravity low for off road tracks. Many complaints are actually highlighting what is good about the Wrangler. Although the seats are surprisingly comfortable (I enjoy the lower lumbar adjustment) you aren’t paying for high end interior trim or “soft touch” materials. You’re paying for sealed electronics, the ability to spray out the interior, the Dana axles and everything else that you won’t see on a normal 4x4 SUV. I bought this thing to go wherever I want, to have the ability to add things like a winch, a lift kit beyond 2” (good luck doing that with an independent front suspension) for hunting and camping trips. It’s so I have very few geographical limits. If that’s not what you want, maybe you should look elsewhere. If you want a cool looking little SUV with an independent front suspension, and all that entails, wait for the new Bronco. If you actually want an extremely capable solid axle vehicle designed specifically for going off road pick a Wrangler. You won’t be disappointed.
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Cylinder head failures
'Check engine' light coming on. After investigating, discovered is caused by overheating of #2 cylinder valve seats causing cylinder head failure caused by design flaw in production. Chrysler issued a service bulletin for covering the fix which entails an almost complete tear down of the engine to replace the cylinder head which requires the vehicle to be in the shop for three days or more. No doubt the jeep will never run the same after a cylinder head replacement. Beware.
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- Unlimited Sport Altitude Convertible SUVMSRP: $23,28216 mi away
- Unlimited Sport S Convertible SUVMSRP: $22,50013 mi away
- Unlimited Rubicon Convertible SUVMSRP: $27,49520 mi away
I wish I could give this one star
My soft top tore after 6 months. It developed a small tear right above a support bar for the top. When you look online this is a common problem, and yet Jeep denies its a defect and is trying to blame this damage from the consumer. The brand new jeep had less than 2,000 summer miami miles on it. Their customer service is absolutely atrocious
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It's a TRUE SUV!
And to compare it to others vehicles NOT in that TRUE category is just silly! IF you want real off road capability in a daily driver, this is it. If you want more convenient access to cargo, better ergo's, and a better ride, go for a 4 Runner or some such. In the Rubicon version, it's off road ready for all but the more hard core crowd. And in the lesser versions, it still beats most others in overall off road worthiness. But honestly, it isn't for everyone, and as a daily driver /grocery getter it is severely limited. I love my Ruby, but I would NOT recommend t for NON off road folks. If all you do is go to the ski resorts, a Subaru will serve you far better. But if you want to get away from it all, DEEP in the forest and off the beaten track, it IS the best OVERALL SUV out there for that.
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2019 Jeep Wrangler JL, the Steering Story
This review is for my brand new Jeep Wrangler JL 2-door hard top in ocean blue metallic color. This vehicle was built in April 2019. It is stock, with no mods or consumer-added equipment. I’m writing this review with 250 miles on the odometer. I’ve been driving Wranglers since 2002, and this is my third one after owning a Wrangler Sport X and a Wrangler Sahara, both 2-door configurations. The JL model was introduced in 2018 and replaces the JK model which has been discontinued. Taken as a whole, the JL is a more refined vehicle with a better ride and numerous improvements described on this and other websites. If it were not for one glaring fault, I would wholeheartedly recommend the 2019 Wrangler JL to anyone interested in owning one of these vehicles which are uniquely qualified for off-road use. They are over-priced, but you will not find many competitors that have the appearance of the Wrangler and its off-road capabilities. Unfortunately, however, the current manufacturer of Jeep vehicles, Fiat Chrysler Automobiles, has somehow managed to devise a steering system in the JL Wrangler which takes lots of the joy out of owning and driving it. From the first drive out of the dealer’s parking lot, I noticed that the steering of the new Wrangler had a vague and wandering feel totally different than my previous Jeeps or any other vehicle I have owned. On the interstate, the steering is downright frightening and requires two-handed control to keep it from wandering into adjacent lanes. I cannot relax and rely on my driving instincts while driving this vehicle; to do so will result in loss of control. I immediately began to investigate as to whether this was unique to my particular vehicle, or to a larger group. The salesman and service manager where I bought it professed ignorance about any such problem. However, a brief search on the internet revealed a plethora of complaints about the steering in the 2018 and 2019 Wrangler JL’s. The NHTSA has received over 500 complaints specifically addressing this issue with the JL’s. Internet forums specializing in Jeep Wranglers are awash with complaints and lengthy discussions about the terrible steering characteristics in the new Wrangler. And yet, there are some owners who have not experienced the flaw or have adapted to it, according to what I read on line. Even media-based reviewers have given this phenomenon scant notice. Of course, the manufacturer, as far as I can see, is somewhat mute about this issue and probably will not make it right until someone is killed or reviews such as this have a slowing effect on sales. My advice to anyone considering purchasing a new Wranger JL in any of its configurations would be to carefully test drive the exact one you may buy, both on a narrow two-lane road and on a highway where you can attain speeds over 55 mph. If your prospective new vehicle steers normally for you, go for it. However, if it feels strange, seems to want to wander, or feels like you’re driving in a wind storm, you may want to reconsider, because it will probably be a long time before FCA acknowledges the problem and fixes it. Update: After putting over 2000 miles on the JL which I reviewed several months ago (see above) I am updating my review. This may only apply to my vehicle and is not intended to negate the thousands of other JL owners' steering complaints. My new 2019 Wrangler JL Sport, when brand new, had terrible steering as I described above; however that situation has greatly improved without any intervention on my part. Now the Jeep's steering is almost what I would call normal, not quite as good as my 2016 Trailhawk, but so much improved that I now drive the vehicle without finding it necessary to concentrate on keeping the vehicle on track. The jeep is now actually fun to drive, as any Wrangler owner would hope to be the case. I must emphasize that this is not a case of my getting used to bad steering or developing new driving instincts to accommodate the original condition of the steering. Rather, it is a mechanical change brought about by use of the steering system. A couple things worth noting were that the steering on my Jeep was never loose with play, as noted by others. It always was responsive and would stay on track when I released the steering wheel. The problem was that it would not return to center track when the wheel was nudged and then released, as if there was no caster in the alignment. This required constant counter-correction for each correction made on the highway. It is likely that the joints in the steering system, being new and tight, were not allowing the inadequate caster and toe-in specs to overcome this tightness, thus requiring the constant driving adjustments. Now, with some limbering up, it almost steers normally. I hope others have experienced the same improvement.
More than what I thought
We bought a 2020 Jeep Wrangler 2 door Sport S with tech package, turbo 4 cylinder engine, and 3-piece hardtop over two months ago. I have put on about 2,600 mostly city miles, and we seriously could not be happier with the truck. We absolutely LOVE it more now than when we bought it! PROS: The sounds system is pretty good (we did not option it higher, but it sounds much better than our previous two vehicles), the big screen works well with Uconnect system, which is really great and super intuitive. The Wrangler looks awesome. The quality of our truck has been totally fine so far (really no complaints). I love how some other Wrangler owners in the area wave hello when passing! Our Wrangler came with extra hardtop insulation option, and believe it or not, I highly recommend opting for the hardtop insulation because our Wrangler is much quieter on our local choppy and crappy freeways than our previous 2008 Honda CRV and about as quiet as our previous 2014 Subaru Crosstrek. The engine performance has exceeded expectations. Granted, I drive conservatively, but I am averaging 26 mpg, which blows me away considering the that our vehicle has aerodynamics only a little better than a brick AND this average mpg easily beats our averages from our old, underpowered CRV and matches what we got with our 2014 Subaru Crosstrek. I love the commanding view of the road, which makes seeing and predicting traffic much easier. Because our Wrangler is a 2-door, it's not very long, so parking in the city is super easy, especially with the big screen and back up camera. The handling and steering pretty good, once you get used to them and as long as you are not trying to defy the laws of gravity. CONS: Not much cargo room. The truck is tall and heavy, so do not expect sports car handling. Take it easy and you will be happy. The steering is a little slower than almost every vehicle I have driven in the past, something to get used to, but it matches the handling (don’t want fast, twitchy steering on a tall, heavy vehicle). That’s it. Due to covid, we have not taken the vehicle far or ventured off road. We expect to do that sometime soon, and I expect the best off roading. So the fact that this vehicle offers so much more capability than our old crossover SUVs, and exceeds them in many respects, has made us super impressed. I highly recommend a Jeep Wrangler!
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Old and modern
Got sport 2 door with manual transmission and AC, and have driven 1100 miles so far. Love bikini blue color. Small infotainment screen is all I need, in fact I prefer it to some of the larger ones I’ve had on other vehicles. Connectivity with your device is as with most newer vehicles. Back up camera gives adequate picture for safety on small screen. Base radio has excellent sound quality, and very good reception. Manual door locks, window cranks, and mirror adjustment has taken a little getting used to, but it’s not a major issue. I’m very pleased with the styling both interior and exterior, I purposely got a more basic vehicle, but it’s styling is sharp, and classic. I particularly like the look and feel of the shifter, it has the right heft to it. I like the vehicle information available through the driver information system, it’s a nice presentation easy to scroll through, with some customization available. I have driven interstate, state highway, and small city/town type driving thus far. I like the gear ratios in the vehicle. 1st and 2nd are about like any other manual, 3rd is reasonable anywhere from 25 to 50, 4th from 35 to 60, 5th is good 45 and up, and 6th is only good for 70 or more on interstate. All those numbers are dependent on individual situational needs of course. The instant economy feature in the information system helps get the best economy out of the vehicle, and makes me smoother and less of a lead foot. According to the trip calculator and onboard systems I have averaged 24.8 mpg combined over the life of the vehicle. Driving 73 in cruise in 6th gear, with normal traffic adjustments I averaged 25.5 mpg on a long interstate trip with AC on most of the time. Going faster economy went down, and noise went up, low 70s was a sweet spot. Driving in small town and rural highway, cruising at 63 mph in 5th gear when possible, I averaged 27.3 mpg on a 60 mile drive. Over a tank of gas I drove 354 miles on 14.5 gallons, averaging 24.4 mpg. Over that same trip, the onboard system had me averaging 25.1 mpg, a 3% difference. This could be due to idling time, and/ or differences in fill up level, but I feel the onboard numbers are reasonably accurate. I am pleasantly surprised by economy numbers. It handles well. It has a short wheelbase and big tires, which may contribute to a bit of driftiness, but it is a necessary trade off for the off road capability. I haven’t been off road yet, but I have no doubt of it’s legendary abilities. I will have to get it muddy eventually. Visibility is excellent in all directions with big, well placed, manually adjusted mirrors. One thing I didn’t anticipate is how many bugs hit the near vertical windshield compared to more aerodynamic cars. I will be using the high end bug cleaning wiper fluid. Overall, I love it. It has exceeded my expectation.
2018 Jeep Sahara
I’ve always wanted a Sahara but spend a lot of time on expressways and take a bunch of calls from my car. The reviews I’ve read have held true...the new Sahara is really quiet on the expressway. The Bluetooth is fantastic. I opted For the 4 cylinder turbo engine and couldn’t be happier. The materials seem top notch. Switching from a Chrysler 300C has been an adjustment, but if you’re looking for a sweet daily driver SUV, the new Jeep is hard to beat.
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Steering problem with JL Wrangler
I purchased my 2019 Jeep Wrangler Unlimited Rubicon about one week ago. As I write this review, my Rubicon has about 300 miles on it. I'd love to give the Jeep a 5-star review, because it's a fantastic machine. But the vehicle has a problem with the steering that keeps me from recommending the JL - a problem that, in my opinion, is a significant safety issue. I had a long drive home from the dealership where I purchased my new Rubicon, but it didn't take long to realize how hard it was to keep the vehicle in my lane. When driving at highway speed, particularly, it constantly wanders from one side of the lane to the other, to the point where I have to keep both hands on the wheel and make constant adjustments to stay in my lane. It's as if there's excessive play in the wheel. At first I thought maybe it's just a "Jeep thing." But this is my second Rubicon - my first being a 2013 2-Door JK - and it never behaved this way. In researching Jeep Wrangler JLs prior to my purchase, I somehow missed all the complaints and reports of steering issues with the new JLs. Had I seen this, I would at least have been a more informed buyer. It wasn't until I began looking into whether there is some sort of adjustment or fix for the problem that I became aware that many other JL owners have encountered this steering problem. To date, the NHTSA has logged 138 complaints for the 2019 Wrangler JL. 121 of these complaints are related to steering issues. That's 88%! For 2018 models, there are 654 steering complaints. That's 76% of the total 858 complaints. I bought this Jeep, in part, so that my wife and I would have a better vehicle for taking trips - to see parts of our great Nation that we haven't seen, and to get to places that you need a Jeep to get to. As it stands, I'm not sure if we'll use the Jeep for this purpose. Driving the JL on the highway - having to constantly keep both hands on the wheel and make frequent adjustments - is tiring. I do hope Jeep comes up with a fix for this so that we - and others - can fully enjoy what the new Jeep JLs have to offer.
Happy JLU Sport S
Previous vehicle was a Toyota Tacoma, which was great. But I have always wanted a Jeep. And my only regret is that I waited so long to get a Jeep. I wanted a 2-door, but I have a fam of 4...so i went with a JLU. Didn’t need the Rubicon extras, but i wanted more than the basics, so went with a Sport S. I love it. I got the “premium soft top,” which I highly recommend. I was concerned about noise...not an issue at all. I got cloth seats to save a buck. Wish I had gotten leather b/c of dog hair. I got the 3.6, 6 spd., and love it. I know there is a recall, but I haven’t had any of those issues. Also tested the 4cyl with 8-sp auto, which had more pep, but I wanted manual. I recommend tha largest screen w/ CarPlay, skip Sirius/XM, but get the alpine speaker upgrade. I don’t go rock crawling, but i do go off- payment...so regular Sport S is more than capable for my needs. I love my Jeep and highly recommend it. It isn’t your grandmother’s Cadillac or a Lexus SUV, so there’s going to be some noise. But it is a Jeep...and that’s what I wanted.
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Jeep - Customer Cares? Doubt It
Don't expect any support when purchasing a 50k+ car. We ordered our perfect Jeep. Yes I said special ordered and waited and waited and finally it arrived. With a leaking Sky1 roof, pieces actually protruding thru the roof, paint damage down to bare metal, a Steering wheel that was already defective, and more scratches than I have seen on cars with 100k miles. So no way was I taking delivery of this. Dealer said no you should not we will order another one for you. Hmm - next day sorry we can't order a Mojito Sky1. Why - no idea system won't let us call Customer Cares. Jeep customer cares should be renamed a black hole of wasted time. They don't respond for two weeks - then tell us they ran out of Mojito paint really cause I can still order a regular Jeep in that color just not a Sky1? Oh we will check another 2 weeks and nothing to finally be told oh your dealer can order it and we are closing your complaint. Dealer still can't order it. Jeep cares well it might have only been available for an hour or maybe not at all we really don't know but nothing we can do. The biggest reason we ordered this was we wanted a Mojito Sky1 that was not available on any dealers lot near us. They send out a junk car and then tell us it is just our problem take it or leave it. Well we left it and now I am wondering if Jeep is even worth the effort.
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More Steering issues 2019 JLU 4 door
Issues keep repeating after being fixed. Carl Burger Dodge has been fantastic but are Baffled at trying to fix the problem. They drive the Jeep they feel the issue they try to fix it and it comes back. Between the steering, the death wobble the tires wearing , Intermediate transmission shifting issues, Loss of power when climbing a Hill and engine jerking or hesitation. I don't know what to do. I now have 17000 miles on my 2019 JLU and I've been having problems since 2000 miles. We have flashed the computer and reset it 4 times. I do feel it's a computer issue along with a frontend issue but because of all the problems I believe it's causing more internal problems. I would like to say for them to just give me a new Jeep but I also don't want to start from ground 0 . Other than that the Jeep is fun to drive this is my 1st brand new car and my dream car And now I'm just crushed. I cannot do any upgrades and everything is just sitting in my garage Staring back at me!
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The Wrangler Rubicon is a BEAST!!!
Update 7/6/20: Everything I thought then is still 100% true and I have grown to appreciate the Navigation system and Apple Play interface. All these creature comforts and still a great off-road machine. Love this truck! This car has everything inside and out! It delivers a smooth ride and the I4 engines gives the best of both worlds...great low end torque for accelerating while also giving great fuel economy. The amenities inside 8.4 inch touchscreen display, Apple Car Play, seem less navigation etc. makes this a dream vehicle for my wife. But the best feature is the the Sky 1-Touch roof. This is an awesome upgrade to the vehicle and probably the best thing to happen to a Jeep since 4x4. It essentially makes the Jeep a convertible vehicle and allows you to open to the outdoors with taking off paneling. It offers low wind noise when open and does not bother passengers with too much wind in the face and it’s easily closed when you get that unexpected shower or just want to go back to ‘car’ mode. AWESOME!!! If you buy a Jeep—-get Sky 1-Touch you won’t regret it.
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2019 Jeep Wrangler Unlimited Sport S
Purchased a 19” Wrangler JL with the 2.0 turbo engine. I take very good care of my vehicles and within less than two years and only 20k miles here is a list of problems with my Jeep. 1- uconnect radio is junk! Blacks out and resets frequently, freezes when it wants until vehicle is shut on and off to turn back on, Bluetooth drops all the time. 2- Very scary steering issues (death wobble) when hitting any kind of bump in the road and a few close calls causing a crash in some scenarios. (Had a recall for steering dampener to take care of issue but still exist) 3- RUST!!? Frame weld have rust, I’ve counted over 30 different spots on my frame that have rust forming. The deal breaker for me is actually corrosion forming underneath the paint of my doors and hinges forming bubbles!? I live in SoCal WTH?! 4- Mystery engine misfire but no codes, engine idle is very rough periodically. It does this regardless of what fuel I use. 87-93 still misfires. This is very concerning as it’s very noticeable. Keep in mind I change my oil every 5k with full synthetic and maintains my vehicle per manufacture guide. 5- I paid over 40k for this Fiat/Chrysler Jeep Wrangler. I love this Jeep and the idea of the Jeep, I’ve always owned Jeep’s but the overall feel is just cheap along with the issues I’ve experienced already with only 20k miles on it I will be trading it in for a new Tacoma. I’m sorry but I really would not recommend buying a FCA vehicle. I foresee problems with the new JLs once they start to age in the next 5 to 10 years.
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Transfer case
Had new Wrangler outfitted to flat tow, cost about 4K. Transfer case cannot go into or out of neutral without excessive force. Took back to dealer. After four days and corporate getting involved we were told it needs new case. It will take at least three weeks, maybe. Mopar their provider does not have any or parts to make any. Are you kidding, this is a new Jeep 250 miles and can't tow.
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Enjoyable and Different Sport 2dr 3.6L 8spd Auto
This is the 3rd Jeep in my immediate family. A renegade, compass and now 2 door, firecracker red automatic. And while the renegade turned out to be unreliable, I opted to trade it in for a wrangler. Assuming it would be a completely different animal. And I was right. Everything about a wrangler is different from any other automobile in the world. And this is a good thing. Luckily I have not reached a point in my life where being coddled while driving is necessary. My jeep offers just the right amount of creature comforts, like heated seats and steering wheel and a more then adequate entertainment system with Bluetooth connectivity. Adding to the fun of the vehicle has a plethora of choices in customization. Due to the years of mass popularity it has so many choices of products to make it your own that you just can't stop enjoying it. And while a jeep is very expensive in 2020 you can modify it for very little money. I'm running my jeep with the rear seat removed so it's feels like a trucklet of sorts when driving. This allows for a great amount of space for storage for day to day activity. And yes this is my daily driver, going 30 miles one way m-f for work thru rural hilly roads. Roads being what they are in NE PA, this vehicle is perfect. And when weather is poor, you feel more the confident getting where you need to go. That said, I was quite surprised finding how cheap alot of the plastic parts are. Plastics are commonly used on vehicles today, but as I discovered Jeep is sourcing some of its components that are so inferior, they literally crumple if you touch them just the wrong way. It's not everything, so only time will tell what else fails prematurely because of this. I have not experienced any other failure. The v6 while quite potent and smooth, is very noisy at idle. There are plenty of stories about bad rocker arms causing the same thing, but again, time will tell. Now to the steering which seems to be the hot topic since it's debut. I've done enough research to understand the history and causes of this suspension and steering and why it feels the way it feels. It definitely feels strange. Almost dangerous. I've not heard of accidents or deaths caused by this, it just feels so foreign when driving that it makes me wonder why FCA would choose to leave it that way. There are more than one type of truck or 4x4 in this world and none feel this way. That's because they were engineered not to. In my research of this issue, I decided to have my wheel alignment checked, which revealed all 4 wheels being out of spec with only 1800 miles on it. The tech was also very concerned about the the amount of play in they steering wheel. I didn't bother with trying to get the dealership or FCA to take responsibility for this because in my experience it would cause me to loose more of my precious time. I did however report to both, my findings and alignment data. I am used to the steering now and have not found it in any way a cause of alarm. Still it would not shock me to see a major recall from FCA any day now. MPG is better than I expected. The renegade got around 30mpg with a 4cyl Turbo and 6spd manual. The jeep gets me a consistent 23 on winter fuel. It will go up on summer fuel. So really surprised given the power and weight of the vehicle. I heard others with much worse numbers. But I think that is because of extreme mods and driving habits. All in all I'm very happy with it. If it remains reliable, it will be an excellent long term keeper.
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Major Powertrain issue
We purchased our new 2020 Jeep Wrangler Sahara Unlimited in January 2020. Since then, it's been in the shop three times with some sort of serpentine issue. Each time, the dealer (tried two) has had the car in the shop for a week at a time and each time replaced the tensioner and given it back with the same issue (sometimes slightly improved and sometimes worse). The techs hear the issue but can't resolve it. It is currently at the dealer again trying to figure out what is wrong.
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Disappointing... But
My new 2018 Jeep JL is disappointing at best. As others have said; bad welds, dangerous steering (just Google it) and many other problems. One nice improvement is the 8 speed transmission! FCA does not care about making a quality vehicle because people keep buying them the way they are. I get it... love the Wranglers, but are problematic. Fiat has the highest warranty issues out of all vehicle mfg's. That should tell you something. They are overpriced, build with the cheapest non tested parts a mfg can buy and many dealers just give you lip service when you have a real problem. And here is the most irritating comment you hear from the hard core Jeepers... "It's just a Jeep thing" .....Really. How irresponsible. UPDATE: December 2019 - Steering stabilizer recall: Went to dealer and I had the recall paperwork from FCA which clearly stated the new stabilizer must be installed with the BIG arrow pointing forward. Advised the service writer of this and he said oh ya we do this all the time and disregarded me after that. So I waited and when it was time to pick it up, I looked and sure enough they installed the new stabilizer upside down with the BIG arrow that say "forward" pointing to the rear. Unbelievable! Many FCA dealers are arrogant, condescending and just don't care about the customer. I was also instructed by FCA help desk to replace the track bar and that it might help the steering issues so common to the JL. I did so but used an aftermarket solid bar rather than the FCA tubular one that flexes. Also had to make changes to change the caster from 5.1 to 7 which really helped the Jeep steer better, but not like it should. The problem that is still there is the slop in the steering gearbox which is Chinese made. Some are good and some are not, simple as that. Mine has play but I don't want to take a chance and get a replacement that is worse. And yes that has happened already to others. UPDATE JUNE 2021: Jeep CARE worked with me to help solve the problems I was having and did an outstanding job of it. Mind you most Jeep dealers are just awful but the Jeep CARE representative was the go between me and the dealer and boy they get results. So I must say Jeep did a great job of customer service for me and I come to really love the Jeep Uconnect as it is quick, intuitive and well thought out. We also have a Ford Edge and the Ford system is just the worst and it was the high end version of sync 3. Slow, bad graphics and cumbersome to use.
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JLU Sport S...very happy customer
I absolutely love my JLU Sport S with soft top and 6-sp manual. Test drove the 4cyl., which had plenty of pep and great MPG's. But I wanted manual transmission, and a tried and true V-6. I loved the Rubicon package, but wasn't paying $50K for a Jeep. Also, I don't go "rock crawling"...just normal off-pavement driving sometimes. And ALL Jeeps are exceptionally competent off-road. So I didn't need/couldn't justify all the extras on the Rubi (but I did love it). Got Sport S because I need (wanted) A/C and Apple Car Play. Jeep must have addressed the steering issues. My steering is tight, the road/wind noise is fine (I can talk on the phone, top up), no reliability issues (knocking on wood), no leaks. OEM halogen headlights were terrible...yellow and dingy. But the "LED package" was way too expensive at almost $1,000. So I went with aftermarket LED bulbs. They were cheap and easy to install...makes me wonder why Jeep doesn't just build them that way? Immediately upgraded the tires...traded the ones that came with it to Discount Tire (highly recommend those guys). Added aftermarket floor mats (front, back & cargo area). Also added seat wedge thingys I found on Amazon to slightly recline the rear seat for passenger comfort. The rear seat was straight up and down and not very comfortable from the factory. Should have gotten leather seats. My cloth seats are fine, but...just should have gone with leather. I got the "cold weather package" and love it. I passed on vehicle safety warning system and adaptive cruise control. The ride is comfortable...wasn't expecting a Cadillac or a race car. Highway driving is great. Wind noise did not wear me out like I thought it might going with a soft top. I highly recommend.
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Worth The Wait for 2020 Rubicon
Had a 2015 Sahara Wrangler for years and decided I needed an upgrade. Must-haves on my new Jeep were 3.6 L V-6, Sky one-touch top, 8.4" display with Nav and Alpine audio, granite paint, and of course a Rubicon. Nice to have packages that came on my Jeep was the LED light package and steel bumper group. I highly recommend both. With all of the upgraded features to the JL family, I highly recommend looking at a new Jeep if you are even halfway considering it.
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Uncontrollable steering. Just overall dangerous.
Just bought a 2019 JL and the steering is dangerous. I have never drove a vehicle with so much lane drift. You actually have to fight to keep it in your lane. Spoke with the salesman at the dealer and was told “it’s a Jeep thing” I call BS We are waiting on more answers from the service department. If I had it to do over I would have never bought it.
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Unlimited Rubicon is a dream to drive on/off road
I have a 2019 four door Rubicon Jeep JL. Fully loaded with upgraded wheels and tires by the dealer. The car was $62k in total. After 6 or so weeks I have had no issues. I had the wheels rebalance by the dealer due to a vibration and one the reverse camera failed to display the image. Apart from that the car has put a smile on my face everyday. It’s a dream to drive around town, on the highway and in the mud. It performs in the snow of Vermont with ease. The interior is a major upgrade from previous model. UConnect is excellent, remote start right for your phone or your Apple Watch. The acceleration is unbelievable compared with my 2016 JK. My experience with the JL has been excellent and I couldn’t be happier with everything about the car.
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much better than expected
This is on a 2019 Sahara unlimited that cost $52,000. I read a lot of reviews and did a lot of research. Many people talked about wind noise, ride quality, and poor steering as common issues. Then there were water leaks and other various issues. Then I went to you tube and watched every video I could. I learned a lot and was actually very concerned about buying a wrangler. But every person that I talked to that owned one or had owned one said the same thing, "I love it" or I want another one or I wish I still had it". This is actually my wife's vehicle and it is a daily driver and she loves it. It is now 4 months old and has about 4,000 miles on it. We did not by this to replace a luxury crossover SUV because that is not what it is. It is what I call a "fun vehicle" that puts a smile on our faces. We have had no issues and it is much better that we had expected after all the negative reviews. The noise level is a 67db with the roof off while my quite as a mouse F150 is 62db so yes it is nosier that luxury SUV. Very happy with the 24 MPG it gets even though it is less than the 33 I get in my Honda Accord that I drive 100 miles per day. But WE bought this thing for what it is a FUN, FUN, vehicle and that it is. Warning the first time you take the top and doors off you will need to turn your cao around and put on sun block!!!!!!!!!!!!!!!!!!!!!!! great for what we wanted.
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Seven Month Update
Edmunds prompted me for an update so here goes: I bought the 2019 Wrangler at the end of January. Since then I’ve been off road and on the interstate. I had the top and doors off for a couple of those months and I’m looking forward to taking it apart again in a couple weeks. I was okay with no doors at 55 mph but I don’t think I’ll try it at 75 mph. The Wrangler has been absolutely trouble free. It’s headed in for it’s first service interval in a week or two. I couldn’t be more pleased with the 4 cyl turbo and the 8 speed auto (over priced option as I mentioned before) is top notch. I see a lot of stop and go traffic and the Wrangler does just fine. Overall I’d say I’m doing better than 22mpg. The nav is pretty amazing. If the radio is on the turn display appears on the dash between the tach and speedo. I have a couple very minor issues, none of which should be a deal breaker. Visibility from the rear view mirror is much improved with the rear headrests down, and the owner’s manual is a little sketchy on some operations. I found what I needed on-line though. I think the foam headliners would be a great add. When the temps here are over 100 the a/c is cranking. They’re available after-market (like a million other things).
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Know what your getting
Nobody buys a Wrangler for how well it drives. The Jeep is super customizable, can drive in any weather and is super fun. They did a great job modernizing it without taking away from its core values from 1944
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It is, what it is.. just about perfect!
I have a 2020 Wrangler Willys (built on the Sport package,I believe) and it's just wonderful. It's my third Wrangler (had a 1999 and a 2004 JK) and it really overcomes nearly all of the issues I've had in with past Jeeps. First and foremost, it's the ideal blend of off-road capable, and on-road compatible... seriously, I don't understand how they manged to deliver a cruck (car-truck) to do that. I have a 2 door, with the 2.0L Turbo ESS and I'm getting, on average 23MPG - that is totally unexpected. And it's got plenty of power and torque. It's also pretty quiet on the road, even though I have the big 32 muddy tires that come standard with the Willys. Everything about it is really a blend of two worlds, without the sacrifices you had to make in the past. Also, note that the Edumund's site doesn't call out the 2.0L engine (which is the one I have).
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2019 2Dr Soft Top with Standard Transmission 8Kmi
This is my third Jeep (CJ/JK previous). I ordered this Jeep from the factory due to a lack of availability in the configuration I wanted. Overall it's been great and the new style soft top is the best I've ever seen! I've had a few minor problems outlined here: Steering: I noticed the wandering reported by others from the day I drove it off the lot. I really didn't pay too much attention to it because my old CJ-5 wandered a bit too back in the day. Had the damper replaced under recall (2 hours at my dealer) and the problem disappeared. Seat Release: The passenger seat release used to access the back seat area broke at about 6.5K miles. I could still open it using two hands but it was a hassle. Dealer replaced at no charge. Will see if it recurs. Throttle: Noticed that the engine will continue to rev up even after the pedal is released. It only lasts a split second, but is noticeable and I'll be watching it closely. Shifting: I hear an odd noise when shifting from 2nd to 3rd while accelerating hard. Sounds like a rattle or vibration, but it doesn't affect performance so it may be a cover or something. Does not happen during casual shifting that I can tell. Gonna wait this one out. Overall very happy with my purchases. Jeeps are great!
An unsafe and overpriced vehicle
There are over 334 complains for new JLs with death wobble, bad steering and bad welds. There are open investigations and insufficient recalls. It is ridiculous, they are putting drivers lives in danger on a car massively overpriced starting at $32k+ for what it is, a very basic and unreliable vehicle with poor quality and poorly made components, this car MSRP should be well under 24k. The 2019 model was unchanged from the 2018 JL, hence the same problems persist. They should have upgraded the steering and started to properly weld frames like other manufacturers. The steering wonders side to side, once you hit a pothole over 60 the whole car shakes out of control. Welds on the frame are incomplete and too shallow, some are completely separating. Seriously, this should not be happening and FCA doesn't care, will they wait until someone dies to start making real positive change besides pocketing from consumers. See for yourself at the NHTSA: https://www.nhtsa.gov/vehicle/2018/JEEP/WRANGLER/SUV/4WD%252520Later%252520Release
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The Wife's Jeep
My wife loves her new Jeep Sahara! Uses the One Touch Roof all the time. The only negative after owning it now for 2 weeks is learning to get in and out easier, it can be a little tight.
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Great Machine
I've owned many cars, including Ford, GM, Honda, BMW, different times in life. This Sahara is a wonderful machine, and much better than I expected. I have the hoist for the roof, and a stand for the doors. The attention to speed and convenience to taking off the roof and doors is amazing; they obviously have a lot of history with user input. I can take off all the doors, roof, disconnect wiring harness, etc., in about 20 min, and as long to put everything back on. In fact, this car is so good with minor detail attentions that I decided to buy stock in the company: they are obviously paying attention to customer input. Also, the dealer at Rotolo's, PA, has been great. This is my first Jeep at 57 years of age, and now I understand why people love their Jeeps. This is a fantastic machine: it's got the rugged exterior, with a really comfortable interior with the technology of a luxury sedan, easy navigation/blue tooth/climate (even dual climate zones...in a Jeep). It's also much quieter than I expected. Great machine.
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Willys Rocks
This is my third Jeep Wrangler I went with the four door Willys because it's more of the old style it's awesome I have the diesel it gets up and goes it's fast it's quiet awesome gas mileage torque can't wait to haul my snowmobile trailers and get over 8 miles a gallon but if you're a Jeep person you don't care about the mileage
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JL is the best wrangler yet
I can say this because over the years have owned a YJ, TJ, JK and JL. The differance from previous models is worth noting. I have to admit though that of the four models this is the only unlimited version. This may have influenced my opinion in terms of ride comfort due to the longer wheelbaseand I have not driven a JKU. But let's face it, the JL is now in a different class. It drives better than before yet gives you that same tough as nails go anywhere feeling we got from the previous renderings. The JL is much more refined, handles better and my 2.0 turbo is faster, smoother and gets better MPG. The 8 speed transmission is sublimely seamless and the stop start feature is barely noticeable. The fit and finish on this jeep is amazing adorned with premium materials which are hard to find these days in most vehicles. I think the influence of Fiat in this case is a major plus as it gives this American classic a shot of European flair. My only complaint so far is the 2.0 turbo calls for 91 octane which is hard to find in RI which forces me to use 93 instead which is about $3.00 per gallon. This probably negates my fuel savings but still hasn't taking the smile off my face from the way this vehicle performs. I've driven it on four hour highway treks, through snow storms, heavy rain and dirt roads and it feels great in all of these conditions. The four door version has all of the interior space one could need and more. Jeeps certainly aren't for everyone. They can be noisy and less controlled than SUV models. The JL is less noisy and much more controllable than all of the previous models. I highly recommend buying a JL.
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Horrible jeep warranty experience
Make sure they tell you everything about your so called "full coverage warranty" apparently there is hidden things you may not know I'm a young woman whom lost her job due to covid with a child its been very tough especially when my jeep broke down after only a year of having it !! For about two weeks now I have been trying to get it fixed and have been having problems trying to get people to help me or call me back when it comes to the warranty! Now they are saying g I need to pay for everything myself since I don't live near a dealership ! I do not recommend getting any of their vehicles I also have a dodge ram 1500 after 3 years of having it as soon as my warranty ran out my transmission failed which apparently is very common ! If I would have known these things sooner I would not have purchased their vehicles so hoping this review helps other people when their trying to decide on what vehicle to purchase !
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Test drove...wont buy
So, I rest drove a 2019 Jeep Wrangler today...loved it until I drove it. It was ALL OVER the road...like I just felt like I was constantly correcting and all over my Lane. Dealer guy said it was just because I was used to my mustang....then I came home and saw all these reviews about bad steering....definitely not going g to get one now
Yeah It's a Jeep
The Wrangler 2 door is the off road king , if you aren't on gravel , or perfectly packed hard dirt , but ACTUALLY off road. It has the perfect width , height , and length to traverse obstacles , rip your girlfriend from being tethered to her cell phone for a weekend , and go OUTDOORSIN". The WILLYS is better than the base useless model's crappy tires , and is definitely a little better looking. It's simple to drive , but remember at it's heart is ADVENTURE. It likes to wander , as in , it's not a Grand Cherokee with more civilized road manners. If you have a garage , take the back seat out so you have more room for gear. No , I said GEAR , not beer. The reason to spend THIRTYONETHOUSAND DOLLARS is because you don't need human contact more than 5 DAYS A WEEK. It's not healthy. Go upm in the mountains , the country , or woods. Pitch a tent , build a fire , drink coffee THAT'S COFFEE , LIKE REAL COFFEE HEATED OVER A FIRE , not some $ 4.75 mocha latte half caf decaffe pumpkin spice goats 2 percent milk ( white water ) society joke. For the money , you can not beat the 2 door Wrangler's power , prowess , and capability. Well...until the new 2 door Bronco arrives.
Happy Jeep Girl
This is my 2nd jeep and i couldn't be HAPPIER, Ive never had problems with my first jeep so i figured i get another one, very solid quiet safe feeling ride PLUS it looks dam great driving it
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Bright White Paint Turns Yellow
I bought my Jeep in May 2019 for just under $60K and in August with just over 2,000 miles I had to take it in to be repainted. I have the I4 motor in my Sahara. The bright white paint turns yellow due to too much heat from the engine. There are no vents in the hood. Now I feel as though every time I drive it on the highway the paint will turn yellow again. The dealership did have it repainted and it looks great, but I spent $700 on a clear bra right after I bought it and Chrysler does not cover to have it replaced. Chrysler should offer replacement hoods with vents for the bright white jeeps. Now I will have to spend another $1,000 - $1,500 to purchase a hood with vents and have it painted PLUS another $700.00 to have the clear bra put back on. Puts my jeep at about $63k. Should have stayed with Lexus,
Fiat Chrysler what had you done?
Death wobble, bad welds, rust, vehicle computer problems, 4 wheel drive issues (gravel sets off all the alarms). IT is so sad what Fiat has done to the Wrangler. They just keep shipping them out with all the problems and leaving it up to the dealers to fix. Sad.
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JL wrangler
Never have I owned such a car that could take me anywhere! The JL is great vehicle. I did have an issue with my ess, stop start wasn't working. Living in Toronto many traffic lights. Was fixed under warranty. I've owned the jeep for a year and I love it. Take the doors and top off and be ready to have a fun time! The issues with steering is a little weird, it is a solid axle but it drives different from any other cars, ive owned ml350, x5, x6. This thing drives like a tractor. I love it though will probably be owning wrangler for the rest of my life
Radio problems
I have had 2 radio replacements and the same problem has existed since I have owned it. I would hear a popping noise and then the screen goes blank and it suddenly reboots in 1-20 minutes. One day the Jeep was totally dead and then 20 minutes later started after I called a tow truck. I went to arbitration and believe it or not lost. So I'll keep bringing it back everytime the radio goes out and hopefully someone at Chrysler reads this and helps me out!!!
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Great Jeep Wrangler Unlimited
This will be my 4th Wrangler Unlimited. Certainly an improvement over the 2015 model. Rides better and handles better than the old one.
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1st Time Jeep Owner
My wife is a travel nurse and she took a job in Manteo NC while I continued to work in eastern Tennessee. I needed a 4wd vehicle to use on the deep, soft sand of the Outer Banks and roadworthy enough to make the 1000 mile round trip regularly. I'm seriously anti-tech so in August 2020 I purchased as basic a wrangler as I could find; sport, 3.6 engine, manual transmission, soft top, AC, limited slip differential. I've been pleasantly surprised at the road manners of the Wrangler. Engine has more power than I'll ever need and runs 75-80 on the interstate while getting 26 to 28 mpg. I rarely use the AC. The top is easy to lay back and I like the slide out windows. Just the ticket to feel the breeze in my non-existent hair. I just wish there were some easy way to store them in the vehicle. Comfort is way better than I expected. Seats are comfortable and yes it rides like a 4wd, gut what do you expect? The Wrangler easily handled the deep, soft sand on Hatteras Island as long as I used low range. High range didn't have enough torque to dig out of the sand but never had a problem in low. I'll probably not take it onto the mountain trails of east Tennessee very often as I have an an '84 bronco for scratching up and beating on. Since it's clocked only 5,000 miles, I can't speak to longevity. Historically, I've not been a Chrysler fan, but the last 3 years I've driven an '89 Dodge D250 1st Gen Cummins and I LOVE the 5.9. There have been two recalls on the Wrangler, both regarding the clutch/pressure plate. The first was fixed before I bought the vehicle. FCA/Stellantis has yet to release a fix for the 2nd. Overall I feel a 4 star rating is appropriate, with the caveat of unknown longevity. I'm OCD about meticulous maintenance so I'm keeping my fingers crossed and hoping for the best.
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Christmas tree effect loss of power steering
Been dealing with this issue since June and no end in site yet. Have had now 3 star cases opened on my jeep. 1 st and pump. 2nd time they said abs pump. 3 rd time was told wire harness.. still can’t resolve the issue. With under 100k there should not be all these issues on her..
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Great experience
The Jeep is terrific! Love that there is no dead spots, easy to take part of the hard top off. (Front seats only- the rest involves tools and screws) love the computer technology with all the safety and fun procedures! Day 4 driving and falling deeper in love with every drive!
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2020 Wrangler WJ after one year
This is my 5th wrangler and I’ve purchased Toyota Ford Subaru and other model trucks. Even though Toyota is more refined and my wife loves her Subarus if I’m not buying some high performance sports car I buy a jeep. Why if you’ve driven urban roads in many places you don’t need to go off roading. If you live in the Northeast like I used to they have stuff called snow that the weather people get really wrong at times. Combined with icy conditions my wife in a jeep didn’t have to sleep in her school’s gymnasium and also took other staff home too. I’ve had to stay with coworkers because I couldn’t make it home in the company sedan. There were occasions when snow plows didn’t come through and if you were essential and had to drive up hill to get out it proved invaluable. Also it’s simple though not as it used to be and reliable. Attention to detail and finishing could be better but we don’t but it for its frills. Yes it’s primitive old fashioned and perhaps dated. But so are may of us or our personalities. My vehicle is expected to take me any where in the country at all times and my jeeps have done just that. The one that had electrical issues was promptly traded for another 4Runner. But as you see I’m back. I usually replace the wipers with 1” longer ones add a better sound system one size wider tires but this one didn’t need those. I also added my normal cold air intake steps tints dual exhaust and steps for the ladies. The beauty of this vehicle is its strength and ability to handle any weather. Here some people have never seen snow much less driven in it. But we do have occasional torrential rain that strand other vehicle. Not this one. Off road vehicle. Some times you need one for quote normal ones even if they aren’t under repair. Or for anyone parking on a lot. Those steps saves your paint.
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Stay Away At All Costs......Wrangler Sahara Unlimi
I bought the $56k Wrangler to tow behind my motorhome and flat towing is all its got going for it. A toy wagon handles better then the Wrangler on the road and off-road is marginal at best . On the highway there is so much wind noise normal conversation is impossible and forget using any of the voice activated features or using the phone because you can't be heard or understood, and i have the hardtop on mine. Keep getting "fatal error" msg. on app screen, dealer can't figure out whats wrong. Sometimes have to turn car on and off to get sound from radio. As if all that wasn't bad enough build quality is crap and the Wrangler managed to be the 1st vehicle ever tested to flip over during the offset front crash. Not a good thing when you are in basically a Convertible. Same result happened when they retested it the way Jeep wanted, so not a fluke. Basically if you get hit in this thing you are going to die. Talked with Jeep and they could care less that they are putting crap out. Wave if you see me driving cross country. Ill be the 45' class a motorhome with a exterior wrap showing the crash test towing a Wrangler with all this information plastered all over it. Yes CDJR thats a 60' x 8' x 14' mobile negative ad campaign going from Florida to California then up to Alaska & back to Florida, traveling for at least the next year. Taking my time stopping tons if places in between. All those nights at parks around all those other RVERS, some who are bound to be shopping for a tow vehicle. Do I have your attention now? M. Popiolek
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Wrangler Rubicon is a Winner!
New JL has great handling and quality interior for a Jeep, 2door Rubicon turns on a dime and has great acceleration with Pentastar V6. Off roading capability is outstanding!
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Jeep Sahara 2001@
Amazing and not sure after owning 4 other suvs what there is to complain about?
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I'm glad I didn't buy it.
Jeep had Manager's special $26,000 in red, base 5-speed. I didn't like how it drives but in Alaska for $25K you can only buy VW Passat (which I didn't like). I didn't like Jeep either but I thought it will have better than other cars re-sale value. So, I put a deposit with my lease-to-buy plans in mind. Something didn't feel right though and I went to a dealer to drive it again. And after test driving it 2nd time, I decided not to buy it because it's too much money for this thing. First, because I can buy same-looking car for $5,000- 11,000. Why pay more? Steering was Okay with standard tires. Shifting was okay for its size (I just found out that it had transmission problem which dealership didn't tell me about, they just said: car is in a shop now for clearing recalls and kept a car for longer than they'd usually do). I'd buy it new (year old) 2019 if it was $19,000. There's "Second" which is this: car don't give you any feelings. Not fun to drive. I'll be much happier with used BMW. Buying a car because its value, was my bad idea.
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In the shop already (after 1 week)
To be fair, I was “warned” about the newer Wranglers, and I absolutely love my car but within 3 days of owning, a bottom cord on the passage seat broke and now they said the fix is to replace the whole seat.
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